I saw this casino in the baptism by fire section so I thought hey they are trying to make a name for themselves, why not deposit and then write something nice if I like the games.
First of all I went to their website to download and I saw free $15 ND so i thought cool wont have to deposit at first and can try it. I contact live support just to make sure ive never played there and its okay to create an account even though Ive played on other RTG websites.
So they tell me sorry I can only get $8 because Im not a special affiliate. I tell them I dont get it and that if there is special reasoning they should add this to their main page, its misleading to players. Anyways, no big deal, I would take the $8 and give it a go but I suggested they add something on their mainpage under the no deposit area about it so players understand. No biggie on we go.
I play the $8 didnt really hit anything or really expect to with such a small amount. I found the games to be entertaining so I thought Id make a small deposit of $75 and have a little bit of fun. I go to deposit and it says "transaction failed, Transaction ID ununable". So I dont know what that means, I contact support and they say that their processor goes down from time to time and try it a couple more times. So I try it a couple of times. No doing. I log out and back in and click on the mastercard option and this time it says "you have reached maximum attempts to deposit". Live chat tells me I can only try twice and if it fails I can come back in an hour and try again. So now Im a little upset. I spent time downloading this site and entering all my registration details for nothing? Then the live chat guy doesnt tell me if I try a couple of times, it will lock me out for an hour. SIGH.
So I tell this person that Im annoyed and being a brand new customer, it doesnt look the greatest. He responded to me in broken english and I had a hard time understanding him a few times. So im getting more annoyed. I told him to send the chat to his manager at some point. He told me the manager is not in. So im like okay well whatever I dont think I want to play here this is craziness. Just make sure your manager see's this so he knows whats going on with their site. He responds "sorry hope I not personally offend you". I felt bad and told him I thought he was nice and I know its not his fault but its still frustrating wasting all this time for nothing. I explained I think its best if you just shut my account down because first impressions mean alot. No biggie Ill go elsewhere yadayada.
All of the sudden with no warning I get transferred to someone named Dan. He says to me " I am Dan and you have been transferred to me because I deal with difficult players and I am the supervisor". (Funny I was told he's not on shift)
Okay now Im offended, They are pretty much insulting me. These issues were their fault and now they are telling me Im being difficult? I told him to forget all of this and to just lock my account, Ill go elsewhere it isnt worth the hassle. He says as per your request you have been IP banned. Have a good day. And closes the chat.
At no time was I being out of line. I wasnt swearing or anything. I gave them feedback on how poorly the site was run and that I was upset.
IMO I just wouldnt bother with them. If some you guys play there and enjoy it, well I guess I got unlucky with my situation.
First of all I went to their website to download and I saw free $15 ND so i thought cool wont have to deposit at first and can try it. I contact live support just to make sure ive never played there and its okay to create an account even though Ive played on other RTG websites.
So they tell me sorry I can only get $8 because Im not a special affiliate. I tell them I dont get it and that if there is special reasoning they should add this to their main page, its misleading to players. Anyways, no big deal, I would take the $8 and give it a go but I suggested they add something on their mainpage under the no deposit area about it so players understand. No biggie on we go.
I play the $8 didnt really hit anything or really expect to with such a small amount. I found the games to be entertaining so I thought Id make a small deposit of $75 and have a little bit of fun. I go to deposit and it says "transaction failed, Transaction ID ununable". So I dont know what that means, I contact support and they say that their processor goes down from time to time and try it a couple more times. So I try it a couple of times. No doing. I log out and back in and click on the mastercard option and this time it says "you have reached maximum attempts to deposit". Live chat tells me I can only try twice and if it fails I can come back in an hour and try again. So now Im a little upset. I spent time downloading this site and entering all my registration details for nothing? Then the live chat guy doesnt tell me if I try a couple of times, it will lock me out for an hour. SIGH.
So I tell this person that Im annoyed and being a brand new customer, it doesnt look the greatest. He responded to me in broken english and I had a hard time understanding him a few times. So im getting more annoyed. I told him to send the chat to his manager at some point. He told me the manager is not in. So im like okay well whatever I dont think I want to play here this is craziness. Just make sure your manager see's this so he knows whats going on with their site. He responds "sorry hope I not personally offend you". I felt bad and told him I thought he was nice and I know its not his fault but its still frustrating wasting all this time for nothing. I explained I think its best if you just shut my account down because first impressions mean alot. No biggie Ill go elsewhere yadayada.
All of the sudden with no warning I get transferred to someone named Dan. He says to me " I am Dan and you have been transferred to me because I deal with difficult players and I am the supervisor". (Funny I was told he's not on shift)
Okay now Im offended, They are pretty much insulting me. These issues were their fault and now they are telling me Im being difficult? I told him to forget all of this and to just lock my account, Ill go elsewhere it isnt worth the hassle. He says as per your request you have been IP banned. Have a good day. And closes the chat.
At no time was I being out of line. I wasnt swearing or anything. I gave them feedback on how poorly the site was run and that I was upset.
IMO I just wouldnt bother with them. If some you guys play there and enjoy it, well I guess I got unlucky with my situation.