Agreed +1
I have a great relationship with the folks at CW Casinos... Tom is quite responsive to any issues via PM here at the forum (Clubworld is the screen name) and the CSR's are diligent, helpful, and generous with the second chance chips when I really hit the skids...
I had a little verification issue back when I first was trying to get all my accounts synchronized to the same fax-back form, but since then, not an issue to mention...
Obviously people's experiences are different, but I can't imagine a player not getting pretty darn good service there at CW if that player has the patience to wait out the verification procedure.
Granted, the player must enjoy the RTG platform... Which can be tight at times... And you rarely see the monster hits you get from the MG's and PT's and 3D's with their super high variance games, but I get a few cashouts
each week with them, and generally the payouts are done faster than I am sure they want me to admit...
The other thing is this... Given that I am a lil gambly, I really find one of their bonus formats quite appealing. When I make and lose a few deposits over the course of the day, or a couple days, I then go to chat with a 'bonus request'. I often get a nice 'second chance' chip with a 10x max cashout and 10x WR. I find those terms to be pretty darn manageable and often the max cashout ends up being more than my total deposits for the day...
For me, and admittedly its a rare person who is as juicy and degen-ish as I am from time to time, the 10x max cashout actually helps me, as once I hit the 10x mark, assuming the playthru is met or close to met, I never dip below the max-cashout line bc there is no point in dipping any lower in an attempt to get the balance up higher...
Its not an ideal system, I obviously leave some cashable amounts on the table from time to time during my bonus free play. I tend to see vast sums on the horizon and ignore depleting bankrolls in my vain attempt to revisit my highwater water for the session. And thats why this method outlined above is a nice way to gtd some cashouts every week and get some extra playing time...