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Dormant account
- Joined
- Dec 8, 2006
- Location
- Left Coast
I hate to show up here and just complain, but it's a safe, understanding venue -- thanks CM for providing the forum.
Summary -- CR promises me $10 in my casino account if I confirm my email address, but I confirm my email and I don't get $10, but instead I get bonus points banned. This is a petty complaint about CR's false advertising, poor support, and a hollow, false-fronted bonus system.
Background/Full Disclosure -- I'm a poker player and mostly go to the casino for advantage play. I've been to 4 CR casinos over the last three years for bonus offers, but have played at more CR casinos and mostly won.
I've never cashed points out from them because I read online that they ban you for using your points.
I've not overplayed their bonuses and recieve endless numbers of emails from them. I've even passed over some of their welcome bonuses in order to not be flagged -- how bad can I possibly be? Hardly a "bonus abuser"
I accepted a holiday bonus 7 weeks ago and profited <$10 and tried to cash out to my C2P account -- all indicators were that the w/d was in process -- I waited 12 days and had to use a couple emails to get a cash out taking a few more days. Shame on me.
To sum it up, they probably shouldn't like me, but they sure acted like they do, and I've repeatedly left money on the table so they would continue to be nice to me.
Trail of Shame --
CR sent me this email -
$10 to mess with. OH YEAH! Why not? I clicked and waited - no money. I sent the following email -
Here's their response
I try again with a fresh email. I want to play with the $10 and don't want to play points.
Well, it looks like a got a real answer instead of a form letter, but they continue to leave a ban, continue to discuss points, and I don't get the $10. And, BTW, no apology for the inadequate, rude form letters.
I suppose that if I don't play points anyway I won't lose anything, but I am bummed they've flagged me. This exchange was wrong on multiple levels:
1) No $10 in my casino account, as promised.
2) Form letters that reference non-existant previous bad news. Bad way to get bad news.
3) CR having a point system that is not intended to be used.
4) Not even a apology for confusing, misleading information. My prior recent contact with them was equally unsympathetic and unapologetic.
The Bright Side -- Maybe they'll stop sending me emails? Naw, that'll never happen.
Summary -- CR promises me $10 in my casino account if I confirm my email address, but I confirm my email and I don't get $10, but instead I get bonus points banned. This is a petty complaint about CR's false advertising, poor support, and a hollow, false-fronted bonus system.
Background/Full Disclosure -- I'm a poker player and mostly go to the casino for advantage play. I've been to 4 CR casinos over the last three years for bonus offers, but have played at more CR casinos and mostly won.
I've never cashed points out from them because I read online that they ban you for using your points.
I've not overplayed their bonuses and recieve endless numbers of emails from them. I've even passed over some of their welcome bonuses in order to not be flagged -- how bad can I possibly be? Hardly a "bonus abuser"
I accepted a holiday bonus 7 weeks ago and profited <$10 and tried to cash out to my C2P account -- all indicators were that the w/d was in process -- I waited 12 days and had to use a couple emails to get a cash out taking a few more days. Shame on me.
To sum it up, they probably shouldn't like me, but they sure acted like they do, and I've repeatedly left money on the table so they would continue to be nice to me.
Trail of Shame --
CR sent me this email -
Nice email, huh? Bolding above is mine.CR promotion said:
$10 to mess with. OH YEAH! Why not? I clicked and waited - no money. I sent the following email -
Looking back, I don't like my tone, but this is just a small thing, right?me said:
Here's their response
Bolding mine. So I got the wrong form letter, right? I was promised $10 in my casino account and they are discussing points. I see I have $30 in my rewards account, not $10. There's a mistake. I figure this is the usual hasty support guy and I don't do their points -- otherwise I'll get no more offers.CR support said:
I try again with a fresh email. I want to play with the $10 and don't want to play points.
A little better with the tone, right? Well, how dare me challenge them!me said:
What? This must be the wrong form letter, right? They don't answer my questions or reference the offer. They are answering me as if I was asking about some ban. What previous correspondance? Customer No-Support.CR support said:
me with kind of poor tone said:
Well, it looks like a got a real answer instead of a form letter, but they continue to leave a ban, continue to discuss points, and I don't get the $10. And, BTW, no apology for the inadequate, rude form letters.
CR support said:
I suppose that if I don't play points anyway I won't lose anything, but I am bummed they've flagged me. This exchange was wrong on multiple levels:
1) No $10 in my casino account, as promised.
2) Form letters that reference non-existant previous bad news. Bad way to get bad news.
3) CR having a point system that is not intended to be used.
4) Not even a apology for confusing, misleading information. My prior recent contact with them was equally unsympathetic and unapologetic.
The Bright Side -- Maybe they'll stop sending me emails? Naw, that'll never happen.
) and just ignored them. After soem while, I found the ban had been lifted.
