32red rant

[shadow123]

Sick of hearing about how good 32red is, as a loyal customer they treated me very badly,suddenly preventing me from participation in any bonuses and after 3 requests not providing any explaination.I did nothing wrong whatsoever that could have instigated this.
I have played at many other MG casinos over the years and never had any problems

 

[Dipity]

Did you message a rep on here?

 

[Tirilej]

I would guess the reason are that you only play there when there is a bonus you can use.
That's the only reason I have heard of before, nothing else.

 

[bsilva028]

i have bonuses in more than 90% of my deposites there.
if its not available in 32red its available in golden lounge....

and never got bonus banned neither bad support....
i know that i lost a lot of money there too, but its unllucky of me :/

 

[est129]

They offer bonuses almost every day, so a bonus ban is probably unacceptable.

 

[The Dude]

Sick of hearing about how good 32red is, as a loyal customer they treated me very badly,suddenly preventing me from participation in any bonuses and after 3 requests not providing any explaination.I did nothing wrong whatsoever that could have instigated this.
I have played at many other MG casinos over the years and never had any problems

I hope you're not posting this to weasel a bonus out of them. That would be pretty uncool. How are you expecting them to respond to your public admonition?

 

[shadow123]

I hope you're not posting this to weasel a bonus out of them. That would be pretty uncool. How are you expecting them to respond to your public admonition?

I agree it would be very uncool but thats not my style.I was simply pointing out that IMHO I was treated very badly by them for no reason I can think of.

 

[Tirilej]

I agree it would be very uncool but thats not my style.I was simply pointing out that IMHO I was treated very badly by them for no reason I can think of.

So did you only play there when they offered you a bonus?

I see that this you are ranting about now you started a thread about in september 2011.
It was over a year ago since they banned you and you havn't getting over it yet

Did you stop playing there when you were bonusbanned? If that's the case I don't think you will get those bonuses back either.

 

[Nifty29]

I agree it would be very uncool but thats not my style.I was simply pointing out that IMHO I was treated very badly by them for no reason I can think of.

Can you please post the conversations/emails etc where 32Red treated you "very badly"?

How can 32Red resolve the situation to your satisfaction?

Thankyou.

 

[Balthazar]

I would guess the reason are that you only play there when there is a bonus you can use.

Is that bad?

 

[shadow123]

So did you only play there when they offered you a bonus?

I see that this you are ranting about now you started a thread about in september 2011.
It was over a year ago since they banned you and you havn't getting over it yet

Did you stop playing there when you were bonusbanned? If that's the case I don't think you will get those bonuses back either.

I played many thousands there without bonuses before being BB,d and still play there now and then.It is just frustrating that every day
I read how great they are but not to me .
BTW I was also banned at nedplay and golden lounge which makes it look as though i committed some dire transgression which I really.honestly did not

 

[shadow123]

Can you please post the conversations/emails etc where 32Red treated you "very badly"?

How can 32Red resolve the situation to your satisfaction?

Thankyou.

I dont have any record of the conversations/emails as it was a while ago that I was banned
The only resolution I ever wanted was to know why I was banned after being a loyal player there.

 

[Nifty29]

Is that bad?

No.

If they offer you a bonus, then you are entitled to take it.

If they no longer offer you a bonus, then that is their perogative. It is not a reason to accuse them of "treating you very badly". I'm sure if the OP continued playing without bonuses for a while they would probably be considered for promotions again.

Denial of bonuses to an individual is a legitimate business decision and no casino should be canned for it. The only exception I can think of is the Rival situation where you can be banned totally across the whole network the minute you signup at a new operation. IMO, that is poor form.

IMO there is nothing wrong with only depositing with a bonus. It's a personal choice. However, you can expect to be excluded from promotions regularly if you choose to play this way. If it happens, your choices are suck it up, or go play somewhere else.

 

[Tirilej]

I played many thousands there without bonuses before being BB,d and still play there now and then.It is just frustrating that every day
I read how great they are but not to me .
BTW I was also banned at nedplay and golden lounge which makes it look as though i committed some dire transgression which I really.honestly did not

Okey, so you have kept on playing there anyway? That's great!
Now what you could have done instead of starting this rant is to sent a message to a rep from them here, and asked them to take a look at your account again. Maybe you could get your bonuses back?
But hanging them out like this doesn't look so good. Still I believe they are fair and maybe don't take that in to their judgement.

So that's my suggestion. Ask them again, in a nice way.
I understand the feeling you have I really do

 

[Nifty29]

I dont have any record of the conversations/emails as it was a while ago that I was banned
The only resolution I ever wanted was to know why I was banned after being a loyal player there.

1. You were not "banned". You were just not eligible to receive further promotions.

2. Casinos do NOT have to provide a reason for making you ineligible for promotions...they're not an entitlement.

Anyway, you already know why they did it....don't pretend otherwise. You just want to give them some negative PR in the hope they will reinstate your eligibility. It's a form of blackmail and I've seen it regularly over the years, and IMO it stinks. If I could think of any other reason you would make a new thread about it, then I would not have formed that opinion. I cannot think of one.

Your answer to my post leads me to further question your motives. If it all happened "a while ago", they why all the drama now?

If you want their promotions again, you'll have to deposit and play without bonuses for a while. If you aren't prepared to do that, then get a grip and move on. It's very simple. I have a feeling you have burned your bridge in that regard, but I could be wrong. You can give 32Red permission to post your emails/chats as I'm sure they have them stored. Maybe then we could see if you were in fact "treated very badly".

If you think this is a situation of a casino treating a customer "very badly", then you need to do some more reading around the place.

 

[chuchu59]

I played many thousands there without bonuses before being BB,d and still play there now and then.It is just frustrating that every day
I read how great they are but not to me .
BTW I was also banned at nedplay and golden lounge which makes it look as though i committed some dire transgression which I really.honestly did not

Since we do not have access to your account details nor your game logs we wont be able to know what actually transpired. What we do know, however, is that 32RED treats 99% of players like royalty and I am sometimes not happy when they simply offer a bonus to anyone showing displeasure in a forum. I think they succumb too easily, honestly I do. I would suggest you post details of conversations, like Nifty said, where the casino treated you badly. In your opening post you stated you were sick of hearing good things about them and this will not sit in well with those who have been treated well by them.

If you had played thousands at the place without bonuses then I agree that you are owed an explanation. However, we also need to hear the casino's side of the story.

 

[chuchu59]

1. You were not "banned". You were just not eligible to receive further promotions.

2. Casinos do NOT have to provide a reason for making you ineligible for promotions...they're not an entitlement.

Anyway, you already know why they did it....don't pretend otherwise. You just want to give them some negative PR in the hope they will reinstate your eligibility. It's a form of blackmail and I've seen it regularly over the years, and IMO it stinks. If I could think of any other reason you would make a new thread about it, then I would not have formed that opinion. I cannot think of one.

Your answer to my post leads me to further question your motives. If it all happened "a while ago", they why all the drama now?

If you want their promotions again, you'll have to deposit and play without bonuses for a while. If you aren't prepared to do that, then get a grip and move on. It's very simple. I have a feeling you have burned your bridge in that regard, but I could be wrong. You can give 32Red permission to post your emails/chats as I'm sure they have them stored. Maybe then we could see if you were in fact "treated very badly".

If you think this is a situation of a casino treating a customer "very badly", then you need to do some more reading around the place.

Nifty,

You have to give the guy the benefit of the doubt though deep inside we know that 32RED treats all players fairly .

 

[Seventh777]

I hardly think 32Red would bonus ban someone just for simply taking to many bonuses, bearing in mind they often run promos that guarantee a bonus every day, for argument's sake - a high roller that deposits only when a bonus is available but deposits well over the top of a bonus amount I.e. Bonus is capped at £100 they deposit £2000 every day a bonus is available, couldn't see any casino manager in the right frame of mind BB`g someone like that.

Hell i've had runs of many back to back to bonuses, but still ask for a loyalty points top up if it's close , and tbh get them nigh on every time, I just cannot see 32Red as one of those casino's that BB individuals for the sole reason of to many bonuses per deposits ratio, after all it's how much you deposit there that counts - surely? their over generosity is most definitely one of the key assets of many, that we hold them in such high esteem for .

OP are you sure you haven't made a charge-back lol?, or heaven forbid, called Swansea F.C. a bunch of sheep shaggers .

 

[Nifty29]

Since we do not have access to your account details nor your game logs we wont be able to know what actually transpired. What we do know, however, is that 32RED treats 99% of players like royalty and I am sometimes not happy when they simply offer a bonus to anyone showing displeasure in a forum. I think they succumb too easily, honestly I do. I would suggest you post details of conversations, like Nifty said, where the casino treated you badly. In your opening post you stated you were sick of hearing good things about them and this will not sit in well with those who have been treated well by them.

If you had played thousands at the place without bonuses then I agree that you are owed an explanation. However, we also need to hear the casino's side of the story.

Agree Chu.

One small comment though.....even if they deposit thousands with no bonus, it doesn't automatically mean they should be eligible again e.g. if they have deposited $200,000 over the account lifetime all with bonuses, and then deposit $2,000 with no bonus, it doesn't really mean that much.

Also, and only the casino would know this, if the OP played all the bonuses pretty much to the dollar of the WR on high RTP games, then they are unlikely to change their methods if they are offered bonuses again.....and fair enough. Bonuses are designed to give more bang for the buck, but if an individual is using them as a form of income, then they are not being used in a manner acceptable to the casino, hence they stop offering bonuses....and, again, fair enough.

 

[Tirilej]

Try to put yourself in this guys shoes for a while.
He playes in a casino he think is great, manage to win some and agree with everyone that this is the best casino there is.

Suddenly he is not getting bonuses, he isn't treated as everyone else, and he don't know why.
He asks and they don't answer.
I would feel the same way. I think you guys are to fast to judge and giving examples and explanations of things that some doesn't even understand.
Everyone hasn't that knowledge whether they want to or not. They maybe can't express themselves either.
Don't assume that everyone should know better.
Also I believe that it's better to try and make them solve the problem for him by giving him his bonuses back or explaining why he won't get any. It's better for the casino and I think it feels better for most if we try to be a little nice

 

[Balthazar]

Casinos do NOT have to provide a reason for making you ineligible for promotions...they're not an entitlement.

Maybe not, but that's basic courtesy and there's no reason not to tell the player.

Somehow, I doubt that the 32red reps here + CSR live chat have all ignored his request to find out what's going on though. This thread looks like a shortcut to get an answer and if it's the case, I agree that it's borderline blackmailing.

 

[Nifty29]

Try to put yourself in this guys shoes for a while.
He playes in a casino he think is great, manage to win some and agree with everyone that this is the best casino there is.

Suddenly he is not getting bonuses, he isn't treated as everyone else, and he don't know why.
He asks and they don't answer.
I would feel the same way. I think you guys are to fast to judge and giving examples and explanations of things that some doesn't even understand.
Everyone hasn't that knowledge whether they want to or not. They maybe can't express themselves either.
Don't assume that everyone should know better.
Also I believe that it's better to try and make them solve the problem for him by giving him his bonuses back or explaining why he won't get any. It's better for the casino and I think it feels better for most if we try to be a little nice

The casino is not obliged to provide a reason. Also, they did not refuse to answer, the OP just didn't like the answer they provided (3 times as it happens).

It has nothing to do with expressing oneself IMO. There are no language issues. The OP made their opinion perfectly clear.

The OP knows why they was made ineligible for promotions....make no mistake....they just want the casino to respond in this thread, when it really is a matter between the casino and the player. Remember, there has been NO poor service or harsh treatment or rude responses etc. The casino has done NOTHING wrong. I don't see why they should be ragged on in the forum simply because some person doesn't like the promotions they offer....which is no promotions in this case. It's the same as complaining that you only get a 75% bonus when others get a 100% bonus, and that complaint is equally baseless.

AFAIC, there can only be one reason why the OP posted this in the first place.

 

[Tirilej]

The casino is not obliged to provide a reason. Also, they did not refuse to answer, the OP just didn't like the answer they provided (3 times as it happens).

It has nothing to do with expressing oneself IMO. There are no language issues. The OP made their opinion perfectly clear.

The OP knows why they was made ineligible for promotions....make no mistake....they just want the casino to respond in this thread, when it really is a matter between the casino and the player. Remember, there has been NO poor service or harsh treatment or rude responses etc. The casino has done NOTHING wrong. I don't see why they should be ragged on in the forum simply because some person doesn't like the promotions they offer....which is no promotions in this case. It's the same as complaining that you only get a 75% bonus when others get a 100% bonus, and that complaint is equally baseless.

AFAIC, there can only be one reason why the OP posted this in the first place.

It was over a year ago since he was banned. He have had a lot of time to blackmail the casino if that is the reason he is posting now.
You don't know that he know. But you chose to believe that.
I chose to believe that he was just so fed up at hearing about how good they are when he didn't feel like he was treated the same way as others.

I'm maybe to kind sometimes, but I try to put myself in the OP's situation. I wouldn't have posted a complaint, but we are all different and I accept that.

 

[vinylweatherman]

32Red will bonus ban players if they only cherry pick the very best offers and play them very tightly. If this is the case, just depositing a bit without bonuses isn't going to trick them into giving the player another go. It's not necessarily an automated system, therefore much harder to trick. Getting into Club Rouge is not based on automated criteria as are many other VIP schemes, which is why you hear of so many wondering how they can get themselves in as the usual methods have not worked.

I also know that they WILL often engage with a bonus banned player so that they know what is needed, although I doubt they will reveal an exact formula for getting back as it would he hard, it depends on whether or not Pat has had a good day when he sees the request to change the decision.

A UK player could of course come to the Meister Meeting next month and ask Pat in person to reconsider the decision, maybe even buy him a drink. This is not guaranteed to get the desired result, but it may enable the player to gain an understanding of why they were dropped from the bonus list.

I am over 58K AHEAD at 32Red, yet am NOT bonus banned (yet ). Clearly, they don't bonus ban players just because they have won, which many other casinos do.

 

[JuicyFruit]

1. You just want to give them some negative PR in the hope they will reinstate your eligibility. It's a form of blackmail and I've seen it regularly over the years, and IMO it stinks.

To be honest, I find this response rather belittling. This section is for all comments relating to online casinos, whether it be good or bad.

There are numerous other negative threads on the same/similar subject concerning other casinos, but from what is being said here, just because this is 32Red, they appear to be like Julius Caesar - above criticism.

Sorry, but I don't buy that. You can't just cherrypick the casinos which should be criticised, and give a free pass to the rest. The OP has posted a complaint about everyone's favourite casino. You might not want to hear it, but that doesn't mean his experience might not be perfectly valid.

And you shouldn't ascribe ulterior motives to the OP without firm evidence.

 

[shadow123]

Try to put yourself in this guys shoes for a while.
He playes in a casino he think is great, manage to win some and agree with everyone that this is the best casino there is.

Suddenly he is not getting bonuses, he isn't treated as everyone else, and he don't know why.
He asks and they don't answer.
I would feel the same way. I think you guys are to fast to judge and giving examples and explanations of things that some doesn't even understand.
Everyone hasn't that knowledge whether they want to or not. They maybe can't express themselves either.
Don't assume that everyone should know better.
Also I believe that it's better to try and make them solve the problem for him by giving him his bonuses back or explaining why he won't get any. It's better for the casino and I think it feels better for most if we try to be a little nice

sorry if you think I have picked a quote that suits me but the above is exactly how how I feel
Just for clarification I played many £1000,s at the casino taking most bonuses that were available but also often without bonuses.
I will take what is probably the best course of action now and take it up with the casino and let you know how I get on.
I think some of the posting replies were a little unfair, I did my best to get an answer from the casino at the time but did not get any proper
explaination and the posting was pure frustration at all the postings about how fantastic the casino was.
Thanks for all the comments anyway

 

[Tirilej]

sorry if you think I have picked a quote that suits me but the above is exactly how how I feel
Just for clarification I played many £1000,s at the casino taking most bonuses that were available but also often without bonuses.
I will take what is probably the best course of action now and take it up with the casino and let you know how I get on.
I think some of the posting replies were a little unfair, I did my best to get an answer from the casino at the time but did not get any proper
explaination and the posting was pure frustration at all the postings about how fantastic the casino was.
Thanks for all the comments anyway

I'm glad I could explain how you felt

Next time you're fed up with a casino you might turn to them first before you start a complaint. I always do that and I can assure you that I'm not always that easy to please, but I won't look as if I'm complaining a lot. We all have complaints. We just deals with them differently.
Besides when we start a thread we don't know how people will react.

No matter what. There is always useful information that pops up in these kind of threads for us all.
I do hope you will find out the reason why you don't get bonuses even if you won't get them back right away.
Good luck

 

[Nifty29]

To be honest, I find this response rather belittling. This section is for all comments relating to online casinos, whether it be good or bad.

There are numerous other negative threads on the same/similar subject concerning other casinos, but from what is being said here, just because this is 32Red, they appear to be like Julius Caesar - above criticism.

Sorry, but I don't buy that. You can't just cherrypick the casinos which should be criticised, and give a free pass to the rest. The OP has posted a complaint about everyone's favourite casino. You might not want to hear it, but that doesn't mean his experience might not be perfectly valid.

And you shouldn't ascribe ulterior motives to the OP without firm evidence.

Sorry you found my post belittling. I'm not sure how you arrived at that POV, but you're entitled to it. Just like I'm entitled to my view.

I'm trying to find where I'm giving anyone a "free pass"....whatever that is. I've responded in a similar fashion to similar whining about not getting a bonus from many other casinos, both accredited and otherwise.

Contrary to your statement, I actually can "cherry pick" the casinos I criticize. In fact, that's what most people do. It's what the OP did. I didn't see them complain about not getting boni in general, or how a host of other casinos are doing it to them. Just 32Red. Sounds like cherry picking to me.

You will find that, in the "numerous" threads concerning bonus eligibility, I always express the same POV I.e. boni are a privilege and not an entitlement, and if you don't like what is or isn't offered, the suck it up and move on. I certainly wouldn't call thst cherry picking.

I ascribed the only motive that I could see behind a post such as this....and nothing the OP had said since has convinced me there is any other.

The OP didn't get the outcome they wanted (bonus eligibility) dealing privately with the casino, so they took it public to see if that would work. Now, I have no problem with anyone following this path for a legitimate complaint of ill-treatment etc, but I don't class "The nasty casino won't give me any more boni. I've been treated very badly" as a legitimate complaint. My opinion, and I'm entitled to it. You might not want to hear it, but it doesn't mean it isn't perfectly valid.

I've asked the OP to state what they want from the casino, even though it is obvious. The OP has said they merely want a reason for bonus exclusion. Afaik, the casino has responded thrice. We don't know what the emails said, as the OP didn't keep them, which is odd given it is obviously an important issue to them.

 

[LaHutti]

I hardly think 32Red would bonus ban someone just for simply taking to many bonuses, bearing in mind they often run promos that guarantee a bonus every day, for argument's sake - a high roller that deposits only when a bonus is available but deposits well over the top of a bonus amount I.e. Bonus is capped at £100 they deposit £2000 every day a bonus is available, couldn't see any casino manager in the right frame of mind BB`g someone like that.

Hell i've had runs of many back to back to bonuses, but still ask for a loyalty points top up if it's close , and tbh get them nigh on every time, I just cannot see 32Red as one of those casino's that BB individuals for the sole reason of to many bonuses per deposits ratio, after all it's how much you deposit there that counts - surely? their over generosity is most definitely one of the key assets of many, that we hold them in such high esteem for .

OP are you sure you haven't made a charge-back lol?, or heaven forbid, called Swansea F.C. a bunch of sheep shaggers .

is THAT bad ? Wow I'm glad you told us, cuz....

 

[shanetospin]

I'm sure if you've emailed or went on chat and spoke to them in a calm acceptable manner, they would have replied or given you a reason! I've been in touch with 32Red support on many occasion, sometimes to have a moan and other times to get help with technical problems!

I for one have NEVER not had a reply from any of my emails to them! They've always been professional with me, even when I've given them ear ache lol

I would suggest you do what a few people here have suggested and contact the REP and ask him why! I'm sure you will get an answer from them.

Remember - keeeeep calm, it's Christmas

 

[PNEFOREVER2]

This isn't a post to suck up to 32Red,but sometimes I think that the fact they treat everyone fairly makes them an easy target when people start asking or hinting for bonuses.Its pretty poor form.They aren't a charity.


Fair being fair a poor run of form sometimes deserves the odd free chip,but they are a business.I will acknowledge that I had the odd complaint myself on starting out as a gambler but have realised things do level out sooner or later.Never once have I had a bad CS experience at 32Red and the odd time I'm a few points shy of redeeming my loyalty points they will without complaint top them up for me.As for the bonuses,I have had more bonuses than I have eaten hot dinners yet no issues after almost 2 years.


Name me another casino that will do all the above.

 

[Seventh777]

is THAT bad ? Wow I'm glad you told us, cuz....

It's par for the course my friend , albeit we English are not quite as savage towards the Welsh as we used to be, a prime example here would be over 100 years ago when posting a Welsh regiment to a volatile hot spot (Rorke's Drift) a handful of men defending a base against 50,000 Zulu's, wearing their perfectly camouflaged uniforms against a backdrop of jungle related colours, someone, somewhere, thought the ideal colour for this would be bright red .

 

[shadow123]

situation resolved

Thanks to Pats Help the situation has now been resolved

 

[Tirilej]

Thanks to Pats Help the situation has now been resolved

Why am I not surprised?

I'm glad it's solved for you