32Red - $6.25 Max Bet

[WonOneOnce]

Hi guys,

So I signed up to 32Red and stupidly accepted the bonus of £32 for every £10 deposited (Up to £50).

I spent the next 3 days grinding it in roulette and slots to complete the wagering. I completed the wagering and got to £2k.

I requested a withdrawal yesterday but I just checked the t@c's and they have a max bet of £6.25

A lot of my bets were above £6.25

I spoke to live chat and they said my withdrawal will be processed this afternoon, I really need this money

What's gonna happen?

Thanks

 

[Deeplay]

Hi guys,

So I signed up to 32Red and stupidly accepted the bonus of £32 for every £10 deposited (Up to £50).

I spent the next 3 days grinding it in roulette and slots to complete the wagering. I completed the wagering and got to £2k.

I requested a withdrawal yesterday but I just checked the t@c's and they have a max bet of £6.25

A lot of my bets were above £6.25

I spoke to live chat and they said my withdrawal will be processed this afternoon, I really need this money

What's gonna happen?

Thanks

Depends on how many bets you did over the max bet rule. And almost every bonus online has a restriction like this. They are well within there rights to withhold all winnings as it is clearly stated in the terms and conditions. And there would be nothing you could do about it. The golden rule if taking a bonus is ALWAYS READ THE T&C - otherwise you will face issues like this time and time again.

32red are proper stand up so never try to screw player out of legit winnings but on this one who knows. Maybe contact the rep here Mark, he is a good guy who can look at this for you maybe.

Good luck with it though.

 

[lockinlove]

Why check the terms after you play? lol whats the point of that? Might be a good idea to do it before you play

 

[goatwack]

I'd imagine that casinos are a tad more stringent with new players using signup bonuses, as opposed to a regular player who has made a mistake by betting overlimit.

Roulette is notoriously slow to wager through so unless you were doing outrageous bets they may find a compromise. By the same token, new player bonus abuse i something casinos have to be wary of, hence the $6.25 limit.

I'm sure this will be dealt with fairly as 32Red are a trustworthy outfit

 

[worldlad]

Some people don't want to be reading pages and pages of terms and conditions it's suppose to be a leisure activity after all not a lesson in casino law, if it's not permitted to play over $6.25 then it shouldn't allow you to stake any higher (even a warning message pop up!). I get fed up with seeing certain people get up casino's backside and defend everything they do, we all know why they allow you play over the amount so they can have a great opportunity to hold and cancel winnings.

And in regards to Mark the rep I've hardly seen him respond to these threads and ignores his private messages.

 

[Deeplay]

Some people don't want to be reading pages and pages of terms and conditions it's suppose to be a leisure activity after all not a lesson in casino law, if it's not permitted to play over $6.25 then it shouldn't allow you to stake any higher (even a warning message pop up!). I get fed up with seeing certain people get up casino's backside and defend everything they do, we all know why they allow you play over the amount so they can have a great opportunity to hold and cancel winnings.

And in regards to Mark the rep I've hardly seen him respond to these threads and ignores his private messages.

Then you do so at your own risk! Not reading the t&cs because a person cant be bothered is not advisable especially if taking a bonus. I dont think anyone is defending a casino here, just stating fact. The OP broke the casinos t&cs and its within the casinos right not to pay out if they so wish. Claiming ignorance is no defense. And I would say the legit top casinos here never need to rely on such tactics as hoping to trip a player up. Mark is a really a top rep and does a great job here ... I would be surprised if he ignored pms unless he is away or off.

Taking a bonus without reading the terms is folly and no point coming here moaning after the event if a person finds they are denied a cashout cause they didnt take a few mins to read through whats allowed and whats not.

 

[worldlad]

Then you do so at your own risk! Not reading the t&cs because a person cant be bothered is not advisable especially if taking a bonus. I dont think anyone is defending a casino here, just stating fact. The OP broke the casinos t&cs and its within the casinos right not to pay out if they so wish. Claiming ignorance is no defense. And I would say the legit top casinos here never need to rely on such tactics as hoping to trip a player up. Mark is a really a top rep and does a great job here ... I would be surprised if he ignored pms unless he is away or off.

Taking a bonus without reading the terms is folly and no point coming here moaning after the event if a person finds they are denied a cashout cause they didnt take a few mins to read through whats allowed and whats not.

Well they need to make Terms and Conditions shorter that way more people would read them. But hey if you read the terms and conditions in every aspect of your life including every purchase you make or the services you use, then good for you, obviously you have a lot of time on your hands. But I get once again you are 100% defending websites, I put a decent suggestion together like limiting stakes or providing a warning message which really is pretty much common sense in this case, which you have instantly dismissed against pages of terms and conditions instead. Anyway one day the casino's will do you over like they do with many thousands of people each year, only this way you might learn not to defend them so much when they hit you personally.

 

[lockinlove]

Some people don't want to be reading pages and pages of terms and conditions it's suppose to be a leisure activity after all not a lesson in casino law, if it's not permitted to play over $6.25 then it shouldn't allow you to stake any higher (even a warning message pop up!). I get fed up with seeing certain people get up casino's backside and defend everything they do, we all know why they allow you play over the amount so they can have a great opportunity to hold and cancel winnings.

And in regards to Mark the rep I've hardly seen him respond to these threads and ignores his private messages.

Well then dont play online and go to a B&M if you cant be arsed to read the the rules. This isnt a daycare where your milk is poured into your cheerios.

And in legit casinos, they have a small section of bonus rules that are no where near 2 pages long.

And just to add, Mark is a wonderful rep. Sorry he hasnt responded to you.

 

[Deeplay]

Well they need to make Terms and Conditions shorter that way more people would read them. But hey if you read the terms and conditions in every aspect of your life including every purchase you make or the services you use, then good for you, obviously you have a lot of time on your hands. But I get once again you are 100% defending websites, I put a decent suggestion together like limiting stakes or providing a warning message which really is pretty much common sense in this case, which you have instantly dismissed against pages of terms and conditions instead. Anyway one day the casino's will do you over like they do with many thousands of people each year, only this way you might learn not to defend them so much when they hit you personally.

As to if I have allot of time on my hands or not is not relivant. Each makes there own choice and I choose always to read the t&cs when it comes playing at a casino. And yes I will defend a casino when I feel it is needed and when not I will speak my mind.

Max bet protection is in place at some casinos such as VS ... but they dont have a bonus structure like 32red so its a mute point in this instance. And due to historic bonus abuse by players, casinos over the years have had no choice but to tighten the reigns when it comes to bonus play. Thats a known fact and has been for some time. The advise you are trying to give out and suggesting not to read the T&Cs is foolish to say the least. But your choice - play without taking a few minutes to read the T&Cs and you do run the risk of falling foul of the casinos own rules.

I have never spent more than 5 minutes reading through terms for a bonus at an accredited site as they are now usually on one page , clearly written and well formatted. As is the case with 32red

 

[goatwack]

Well they need to make Terms and Conditions shorter that way more people would read them. But hey if you read the terms and conditions in every aspect of your life including every purchase you make or the services you use, then good for you, obviously you have a lot of time on your hands. But I get once again you are 100% defending websites, I put a decent suggestion together like limiting stakes or providing a warning message which really is pretty much common sense in this case, which you have instantly dismissed against pages of terms and conditions instead. Anyway one day the casino's will do you over like they do with many thousands of people each year, only this way you might learn not to defend them so much when they hit you personally.

Just like in your other thread I agree that casinos ought to be more progressive and receptive to change. I have brought up how far behind the industry is in regards to customer care, and user rights when compared to the likes of Amazon, Sky or whoever myself.

One thing you'll realize soon enough is that we are all playing to their rules and often rely on the casinos' discretion. This is why many are annoyed and angered at their constant updating of Terms, because looking out for pitfalls is hard enough once, but once a fortnight is tiresome and feels like they've been implemented to diddle the player.

Warning messages, auto-limits etc, all very easy to do, but they don't listen to feedback as much as we'd like or are extremely slow to make adjustments. So it's not a case of defending any casino as such, just knowing which casinos at least make some attempt at customer relations

 

[babyjoker]

Just to add a little bit of info to this thread for the OP, except for the welcome bonus there are NO max bets with bonus money which I personally think is bloody brilliant!

I found this out when accidentally putting immortal romance on coin value 5p and spinning £15 a few times before I noticed, went to the customer support to be pleasantly surprised that there is no max bet when using a bonus. Tbh I cant think of another casino with this rule

 

[lockinlove]

Just to add a little bit of info to this thread for the OP, except for the welcome bonus there are NO max bets with bonus money which I personally think is bloody brilliant!

I found this out when accidentally putting immortal romance on coin value 5p and spinning £15 a few times before I noticed, went to the customer support to be pleasantly surprised that there is no max bet when using a bonus. Tbh I cant think of another casino with this rule

Fortune Lounge casino dont have a max bet. Which is awesome. You have a chance to hit a real monster. Doing $15 spins can be fun...if you like losing lol

 

[WonOneOnce]

Thanks for your input guys.

Update - They converted the £2k into bonus funds which need to be wagered 40x (£80,000), and it still has the £6.25 max bet restriction

Pretty much impossible to wager it especially with the max bet restriction still in place.

So they don't only use the max bet restriction on the welcome bonus!

Will be closing my account with 32red once my 2k is gone

 

[Jasminebed]

While it's no easy feat to wager 80K, it's not impossible from a 2K start. It's 40x wagering, which is in line with many casinos offers.

There are a lot of casinos that would void you win entirely, perhaps even confiscating your initial deposit, although many reputuable one would at least return your initial deposit to your account.

That 32Red applies a penalty instead of voiding the win entirely is rather fair IMO. I had it happen to me a number of years ago, and at that time it was 100x penalty on your winnings.

They are one of the best casinos out there, and offer frequent and fair bonuses. I wouldn't be too quick to throw them under the bus for what is YOUR mistake.

If what you really enjoy most is roulette and not slots, you are probably best off playing without bonuses as when it is allowed, the percentage counting towards wagering is quite low. You should look instead for a casino that offers some good loyalty program for play or cashback scheme.

 

[mattsgame]

Thanks for your input guys.

Update - They converted the £2k into bonus funds which need to be wagered 40x (£80,000), and it still has the £6.25 max bet restriction

I think its fairly reasonable, I know it may not seem like it because of the wagering, but at a lot of other places you wouldn't have got that second chance.

Bonus terms are one of the better things 32Red still has going for it, once you are passed the welcome bonus.

Pretty much impossible to wager it especially with the max bet restriction still in place.

Yes and no, lady luck could be smiling upon you. (Load up some high variance games and go for it, or play some low/medium and play for a couple days at the max bet allowed). Most players are amazed they can deposit $50 and wager over 10k.

So they don't only use the max bet restriction on the welcome bonus!

You took the welcome bonus didn't you? So those T&C would still be in place.

 

[Tengil]

Did you play on the download client? 32Red has the option to limit the bet within the software as its a fixed size (at least on Viper). They have chosen not to do so.
There is a thread from several years ago where Pat explained why they wouldn't do it. Was something about that it may deter some customers seeing the max bet being so low and that they wouldn't impose any penalties on those that broke the rule in good faith.

It was an awful decision back then and still is.

 

[Borgie]

Thanks for your input guys.

Update - They converted the £2k into bonus funds which need to be wagered 40x (£80,000), and it still has the £6.25 max bet restriction

Pretty much impossible to wager it especially with the max bet restriction still in place.

So they don't only use the max bet restriction on the welcome bonus!

Will be closing my account with 32red once my 2k is gone

You are stil on the welcome bonus so the max bet rule still applies. Be grateful that 32 Red are decent enough not to confiscate the funds that you shouldnt realy have because YOU didnt stick to the very clear rules. They are a very decent casino. With top notch support . They bend over backwards to help people like yourself who still moan !

SO try and beat the wagering and be happy !

 

[The Viking]

exactly there are countless threads here were casinos confiscate the funds were you go over the max bet.
so you should count your self very lucky

You are stil on the welcome bonus so the max bet rule still applies. Be grateful that 32 Red are decent enough not to confiscate the funds that you shouldnt realy have because YOU didnt stick to the very clear rules. They are a very decent casino. With top notch support . They bend over backwards to help people like yourself who still moan !

SO try and beat the wagering and be happy !

 

[jacko10]

2k starting balance id be hitting up thunderstruck at 4.50 a spin huge potential in that game ive had 2 x 5000 euro wins at 4.50 stakes
once with a bonus that had 40,000 wagering attached and withdrew 5800 from it
id be happy they gave me the chance to have another pop
most other casinos would have given you feck all

 

[Tengil]

No wonder casinos can do basically what they want when members think the OP should be grateful etc. 32Red has the option (and have had for years) to prevent this from happening but they chose not to because their profit margin would be lower.

Disgraceful and the reason why I stopped playing there.

 

[redsfan]

Simple

Read the T&Cs or dont take the bonus.

remember, you have to be over 18 to bet.

 

[Tengil]

Simple

Read the T&Cs or dont take the bonus.

remember, you have to be over 18 to bet.

Nice attitude and shows why the gambling industry is crooked.

A casino has the ability to avoid situations like this but refuses to do so because of greed. It was quite clear from their reply that they didn't expect all of their players to read all the rules.

 

[redsfan]

Nice attitude and shows why the gambling industry is crooked.

A casino has the ability to avoid situations like this but refuses to do so because of greed. It was quite clear from their reply that they didn't expect all of their players to read all the rules.

Please explain why MY attitude shows the Gambing Industry is crooked.

Inter Ala, your atrtitude shows how the world is pampering to left wing tree huggers

 

[dada55]

People defending casinos and saying they should be allowed to create win-win situations for themselves is fair?

You guys are ridiculous. Even the most reputable casinos hide their dodgy terms and conditions within blocks of text.

Why don't they update their front page banners with: MAX BET £6.25. ???

Telling people to read the terms and conditions is stupid when most casinos have: General terms and conditions page, Bonus terms and conditions page, specific bonus promotion terms and conditions page, and to add to the insult, some have an extra "excluded games page".

Everything is done on purpose. You can tell people to play without a bonus as much as you want, but these promotions are done on purpose to attract players. But as soon as customers join, they just become victims.

Next you are going to tell me that the casino that stole over £2 million jackpot winnings because off rogue terms and conditions are well within their right too.

The line between reputable and rogue casinos is ridiculously thin with terms like that.

 

[lockinlove]

People defending casinos and saying they should be allowed to create win-win situations for themselves is fair?

You guys are ridiculous. Even the most reputable casinos hide their dodgy terms and conditions within blocks of text.

Why don't they update their front page banners with: MAX BET £6.25. ???

Telling people to read the terms and conditions is stupid when most casinos have: General terms and conditions page, Bonus terms and conditions page, specific bonus promotion terms and conditions page, and to add to the insult, some have an extra "excluded games page".

Everything is done on purpose. You can tell people to play without a bonus as much as you want, but these promotions are done on purpose to attract players. But as soon as customers join, they just become victims.

Next you are going to tell me that the casino that stole over £2 million jackpot winnings because off rogue terms and conditions are well within their right too.

The line between reputable and rogue casinos is ridiculously thin with terms like that.

Nice doom and gloom post.

The only people who are ridiculous are the ones that sign up with a bonus and think the casino are giving them 100% match with no terms. In what world does a business just give you $500 and say have a great time, no worries!

If any reputable casino have dodgy terms or even hidden for that matter, alot of the members here will point it out and suggest it be fixed. So no we dont just blindly defend casinos. I know many reputable casinos that have told me right in chat or in my welcome email "please read the terms" "terms and conditions apply" so I find your post incredibly misleading

 

[WonOneOnce]

People defending casinos and saying they should be allowed to create win-win situations for themselves is fair?

You guys are ridiculous. Even the most reputable casinos hide their dodgy terms and conditions within blocks of text.

Why don't they update their front page banners with: MAX BET £6.25. ???

Telling people to read the terms and conditions is stupid when most casinos have: General terms and conditions page, Bonus terms and conditions page, specific bonus promotion terms and conditions page, and to add to the insult, some have an extra "excluded games page".

Everything is done on purpose. You can tell people to play without a bonus as much as you want, but these promotions are done on purpose to attract players. But as soon as customers join, they just become victims.

Next you are going to tell me that the casino that stole over £2 million jackpot winnings because off rogue terms and conditions are well within their right too.

The line between reputable and rogue casinos is ridiculously thin with terms like that.

I totally agree!

I didn't even know having a "Max Bet" was even a thing till last week.

When I signed up I spoke to LiveChat and asked what the Wagering was for the bonus and went on my way, they never mentioned that there was a Max Bet. Are we just supposed to be born with the knowledge that we need to search and read the entire T@C's. They should make it clearer when accepting the bonus.

Also if there is a Max Bet when accepting the Bonus, then why don't they just cap the bet limit in their software while you're still Wagering??? Oh that's right, they want the unaware people to get caught out and lose their "winnings".

Can't believe people are actually defending them. Obviously now I know to read the t@c's when joining/accepting bonuses, but what about all the average Joe's joining totally unaware of this? Guess it's their fault

 

[chiya]

What do you think T&C stands for? Terms and Conditions. They are the Terms and Conditions that you agreed upon to when you registered at the casino, and you were supposed to read them upon registration. Obviously no one reads the T&C because lazy, but that's precisely why they can do what they are doing - Because you're not reading the T&C like you're supposed to. While I agree that nowadays Casinos are even more and more sneaky with how terms are presented at their site, it is still the players responsibility to read the terms. As far as playing with a bonus goes, no one is demanding you to read the whole T&C. Most of the time the T&C do not even mention anything about bonuses .. It is the campaign specific terms you must read that can easily be found under the bonus page, or the general bonus terms. As far as 32Red goes, they don't hide their terms.. they are very easy to view.

You do not have permission to view link Log in or register now.

is the page for the Welcome Bonus, where the Terms & Conditions can easily be viewed by clicking on the tab .. which then will clearly display the terms. The clause 6 clearly says that max bet is 6,25. And by taking the bonus you've agreed to the terms so if you didn't read them then that's your problem - not theirs.

IF their terms was hidden from plain sight then I'd agree with you but this is not the case at 32Red.

Converting your £2000 into a bonus money with 40x wagering is very generous considering a less reputable casino would've simply voided your winnings and some would even refuse to return your deposit - Which all are within their rights. When you initially deposited and got your bonus the wagering was 40x. It hasn't changed from then - only your starting balance is bigger.

 

[Tirilej]

I totally agree!

I didn't even know having a "Max Bet" was even a thing till last week.

When I signed up I spoke to LiveChat and asked what the Wagering was for the bonus and went on my way, they never mentioned that there was a Max Bet. Are we just supposed to be born with the knowledge that we need to search and read the entire T@C's. They should make it clearer when accepting the bonus.

Also if there is a Max Bet when accepting the Bonus, then why don't they just cap the bet limit in their software while you're still Wagering??? Oh that's right, they want the unaware people to get caught out and lose their "winnings".

Can't believe people are actually defending them. Obviously now I know to read the t@c's when joining/accepting bonuses, but what about all the average Joe's joining totally unaware of this? Guess it's their fault

Guess it's your own fault.
They only have the max bet on sign up bonuses, which makes it difficult to have a cap just for new members. They are offering bonuses every day.

Just read those rules next time you sign up anywhere or don't play! Your choice.

 

[WonOneOnce]

You can defend them all you want.

Funny how no one is addressing why they don't just cap the bet limit in their software while you're still Wagering the welcome bonus. And don't say "It's hard", it's really not.

Anyway to conclude, I know it's my fault. I just think more should be done to notify new players of the main restrictions (Wager/Max Bet).

 

[dada55]

Nice doom and gloom post.

The only people who are ridiculous are the ones that sign up with a bonus and think the casino are giving them 100% match with no terms. In what world does a business just give you $500 and say have a great time, no worries!

If any reputable casino have dodgy terms or even hidden for that matter, alot of the members here will point it out and suggest it be fixed. So no we dont just blindly defend casinos. I know many reputable casinos that have told me right in chat or in my welcome email "please read the terms" "terms and conditions apply" so I find your post incredibly misleading

Nice reading between the lines.

I'm not against the terms and conditions, I'm against the practise of hiding VERY IMPORTANT details such as max bet. how hard is that to understand?

Lets see, a "reputable" casino like 32red (LOL):

Go on main site, see new player promotion - Click the promotion. Now I have to click to expand the terms and conditions. Next I read a very incoherent and long winded terms that I could use to fill my word count doing essays. Get to point 3 - oh wait it leads to more terms and conditions about excluded slots and games weighting.

After 5 mostly useless terms, we get to term 6. Term 6 starts blabbing on about which countries are allowed to take advantage of the bonus ( Yet another link to more terms). Only then does it state the max bet term! It's hidden in such a massive block of text, you would have to use a microscope to find it. Why not make it bold at least?

If you genuinely believe that casinos don't hide these terms on purpose, then I don't know what to say really.

Now to repeat, I'm perfectly happy for casinos to have these terms and conditions, BUT IMPORTANT STUFF that affect the way you can play should be clearly visible.

Why not have this in big letters on every deposit bonus promotion: (just an example)
MAX BET: £6.25
JACKPOT GAMES EXCLUDED
DO NOT LOWER STAKE BY MORE THAN 50% AFTER BIG WIN
-See full terms and conditions for full details.


Or even better, why not make it impossible to play excluded games, impossible to bet over the max bet rule?


Next you are going to tell me: Well since you know all these terms exist, why do you not research them prior to playing with a bonus:

1) I and you may know these exist, do new players like the OP know? How could a new casino player ever know about all the dodgy stuff casinos do?
2) Like I said already, casinos often change their terms and have different terms for different promotions and it can be very hard to find all the details because each casino uses their own wording and often hides important details within blocks of text.

Finally- why even play with bonuses?
- Bonuses are 99% -EV, especially with the max bet rules, HOWEVER, people like them because it allows them to play longer for the same amount of deposit. Or it gives you the chance to play slightly larger stakes and hope for a slightly bigger win.


Its very simple for casinos to make it right, they just don't want to. Wonder why that is -.-