Hi
This a query rather than a complaint so apologies if I've posted in the wrong place. I recently won £39,000 on a progressive jackpot - called the provider (Cassava) who informed me that my account was already verified but could I send in a copy of the card I used to deposit and also resend the photo ID. I did this and waited for 2 days for the withdrawal to leave my account. It then showed as processing.
Yesterday I received the following message from casino security:
This is the Customer Security Team, we are contacting you in regards to your Secret Slots account with username "xxxxxxxx".
xxxxxxx, this email is to inform you that we are in the process of processing your withdrawal request.
In order for us to do this we have had to restrict your account. Please allow up to 24hrs for this to be completed.
We apologise for any inconvenience caused
Regards,
Customer Security Team
Is this usual? I've never had the account restricted for other withdrawals. Having read all the negative reviews I am now anticipating not receiving a penny of my winning! I have asked for more information but not yet received a reply.
This a query rather than a complaint so apologies if I've posted in the wrong place. I recently won £39,000 on a progressive jackpot - called the provider (Cassava) who informed me that my account was already verified but could I send in a copy of the card I used to deposit and also resend the photo ID. I did this and waited for 2 days for the withdrawal to leave my account. It then showed as processing.
Yesterday I received the following message from casino security:
This is the Customer Security Team, we are contacting you in regards to your Secret Slots account with username "xxxxxxxx".
xxxxxxx, this email is to inform you that we are in the process of processing your withdrawal request.
In order for us to do this we have had to restrict your account. Please allow up to 24hrs for this to be completed.
We apologise for any inconvenience caused
Regards,
Customer Security Team
Is this usual? I've never had the account restricted for other withdrawals. Having read all the negative reviews I am now anticipating not receiving a penny of my winning! I have asked for more information but not yet received a reply.
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