21 Casino withdrawal issue.

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Yes but I have spent hours on live chat, emailing support back and forth and and no one can give me an answer as to why I cant withdraw. pretty poor for such a big group like this.
 

brizman

On a Break
Joined
Jul 5, 2019
Location
Britain
Not to be trusted? compared to some of the crap out there ,WHG are not that bad yes withdraws can be slow at times but if all is in order they will pay.
Yes..not to be trusted. They claimed over 6 years ago they were looking to change 48 hour pending period.They haven't. The amount they would have made on reverse withdrawal in that time would have been substantial.
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Yes..not to be trusted. They claimed over 6 years ago they were looking to change 48 hour pending period.They haven't. The amount they would have made on reverse withdrawal in that time would have been substantial.
Absolutely BUT reversing withdrawals is a player issue not the casinos (which I myself am guilt of) let’s be realistic until last month 98% of casinos didn’t have flush withdrawals.
 

brizman

On a Break
Joined
Jul 5, 2019
Location
Britain
Absolutely BUT reversing withdrawals is a player issue not the casinos (which I myself am guilt of) let’s be realistic until last month 98% of casinos didn’t have flush withdrawals.
Yes..but they kept the 48 hour pending period there for that exact reason. There is no reason whatsoever that any online casino should have a 48 hour pending period. It was a choice the casino stuck with. So in my opinion, yes, they cannot be trusted.
 

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
Hey gtpaul,

Sorry you are having the same issue. Jonny Jackpot is not a brand I have any authority over, however I have given the link of this thread to the top man over there. I am sure he will put someone on the case and I hope it will be resolved for you ASAP.

Regarding brizman's statement, and only speaking for the brands I represent - our pending time frame is 'next day' - which has vastly improved from the one 6 years ago when I joined which was 48 business hours! The current one is still too slow for my liking, so yes you may hear me state we want it faster, and the fact is it has become faster over the years. We now have roughly 30% of our withdrawals automated which is a huge leap, and we are working on the rules to further increase this to 60% over time.

Just like our game provider offering 6 years ago when we had pretty much only netent - our library has vastly improved. More game providers and faster withdrawals were always the goal. We have not achieved either goal in full yet but we keep making improvements. Unfortunately being a network, we do not get all our priorities worked on above other licensee priorities. It comes with other benefits though so I am not complaining. White Hat Gaming is improving, granted, not rapidly - but as a network, and a platform the last 5 years have been progressive and it will continue to move forward in the same fashion and hope to be the best offering around.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Many thanks for your help.

All I am requesting is a withdrawal back to the source I deposited with which was paypal.
Ive been told to add bank detail for a transfer then make more deposits with a debit card so now I have more money in the system which I cant withdraw.

Ive spent hours emailing and on live chat and nobody can give me an answer.

I asked for a manual withdrawal and as yet no real reply.
 

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
Many thanks for your help.

All I am requesting is a withdrawal back to the source I deposited with which was paypal.
Ive been told to add bank detail for a transfer then make more deposits with a debit card so now I have more money in the system which I cant withdraw.

Ive spent hours emailing and on live chat and nobody can give me an answer.

I asked for a manual withdrawal and as yet no real reply.

No worris gtpaul, well - I didn't even really help in all honesty as I have no access or power with anything related to Jonny Jackpot. I've messaged the guy in charge there and asked him to take a look at the thread and get someone to get in touch with you. I assume he will do so, so hold tight and hopefully it'll be resolved tomorrow at the latest.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Incidently, Ive been VIP here for a longtime and never had this before.
i cant understand what the problem is?
You stated before on 21 casino it was a compliance issue?
Well Ive made lots of deposits with no trouble.

Then i get that message you see in the image I posted which no one can give any details on.

Best regards.
 

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
Incidently, Ive been VIP here for a longtime and never had this before.
i cant understand what the problem is?
You stated before on 21 casino it was a compliance issue?
Well Ive made lots of deposits with no trouble.

Then i get that message you see in the image I posted which no one can give any details on.

Best regards.

Hey, honestly I do not know what it is. It's a platform message that appears in the cashier. I assumed it was a compliance issue with the message that appeared in your screenshot from 21 Casino. As the issue was then seemingly resolved (you got paid out), I did not further investigate if i am honest. I'd be doing you an injustice if I made more assumptions - best that the people at Jonny Jackpot resolve it for you with the WHG finance department as they will have all the information to hand. I'll chase them up tomorrow if they haven't replied, sadly as it's Sunday evening I am not sure the guy I messaged will read it today.
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
A further update to this saga.

I received an email from accounts that I should yet again add my bank details to the system so they can do a transfer.

This is the sixth time I have done this and still I get the error message.
I funded this account with paypal and they will not pay it back to that account despite accepting deposits from it.

So now I await the next stage of this sorry saga..........
 

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gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
After being on live chat again (i have spoken to all the agents now)
They said they would speak to the relevent team again.
I received an email and still the same error.

They disabled the paypal option from my account so I cant withdraw to that yet I can still deposit.
I never got an answer why that was.

They keep insisting on me doing a bank transfer which does not work as shown in previous images I have posted.

I am flying out in the early hours so communication will be sparse etc.

Im only asking for my withdrawal to be honoured and I have asked them to manually do it back to the source I funded the account with (paypal) but nothing, just getting passed around from dept to dept etc.

I have emailed both reps again but no replies as yet.
Any advice welcomed.
Many thanks.
 

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