21 Casino withdrawal issue.

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Hi everyone.
I have an issue about not being able to withdraw my funds from this casino (please see attached image)
I requested a withdrawal back to paypal the same method I deposited with and received the error as shown in the image.
I was then told to make a small deposit using a debit card and then withdraw all the funds back to that method, again the deposit was successful.
However when I went to make a withdrawl I got the same message.

How can it be that deposits are fine but withdrawals are not?
I should not be able to deposit if withdrawals are not honoured.
Live chat is very vague about the issue and the rep or former rep here could not be bothered to answer any emails I sent her yesterday.

Any advice would be most welcome.
Many thanks.
Paul
 

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gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Yes I was told to make another deposit, then the same thing happened, this should not be allowed, now I cant withdraw my winnings but are allowed to deposit or they just want me to play back my winnings and lose etc.
 

colinsunderland

Experienced Member
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Jan 28, 2016
Location
uk
Just to say, if the rep was Maja, she doesn't work for them any more so if she does reply it's in her own time.

really think casinos without reps should be suspended from the accredited list, part of the attraction for people playing there is that if they have a problem, they have a point of contact to sort it out.
 

gtpaul

Full Member
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Jan 3, 2011
Location
Torquay
I agree,
But she was on yesterday and must of seen my messages, also I sent off emails to support at the casino and they never replied despite saying within 24 hours they would, live chat is just going round in circles with no definate answer.
 

colinsunderland

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I agree,
But she was on yesterday and must of seen my messages, also I sent off emails to support at the casino and they never replied despite saying within 24 hours they would, live chat is just going round in circles with no definate answer.
Yes but the problem is, she doesn't work there. I imagine all she can do is forward the query to people she used to work with and wait for a reply.

I'm not defending the casino, I completely agree with everything you say.

@Casinomeister @maxd @LadyJelena another accredited casino with no rep, and complaints that aren't getting resolved :(
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Well this saga continues.
I still cannot make any withdrawals.
Support finally got back to me and told me to clear my cache cookies etc.
Then I was told to use another device ( I have tried 3 different ones )
Then they said they couldnt see the screenshot (despite the same one I posted on here)
There is no rep on here to help and the previous one is non communitive despite stating she would still try to assist in here in her farewell messages.

The balance is now £650 GBP as I played again and got the balance up from £320.

So if anyone can think of anything else I could do complaint / PAB etc it would be most welcome. IMG_8320.JPG
 

gtpaul

Full Member
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Jan 3, 2011
Location
Torquay
I agree, I will give them one more try.
I dont even know what the screenshot image means they say they cant see it.
If anyone knows what it means please advise, deposits work fine.
 

ChopleyIOM

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Casino support chat is often one of the most spectacularly awful things in the entire world, which is why a casino being accredited and having an active rep is really important when I choose somewhere to play.

Without an active rep you're at the mercy of the whims of casino support, which can lead to an, ahem, 'inconsistent experience'.

It's up to you, but I'd file a PAB and let the process take the strain, rather than running yourself round in circles and getting annoyed.
 

gtpaul

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Jan 3, 2011
Location
Torquay
They asked for another screenshot I sent it again, live chat could see the screenshot but the support email staff could not.
 

colinsunderland

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Gmorning Guys and Gal, we're on this, as you mentioned if there is no rep here, Casino should be a "Hold-on " Status.
Rizk don't have a rep, and haven't for some time, GUT's presumably don't, as its the same situation as Rizk, Casumo's rep doesn't post or reply to PM's according to other members. Just a few who are missing.

@gtpaul do a PAB, this should be simple to sort out but not when you are dealing with terrible support staff.
 

GameRoom

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Nov 23, 2019
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please don't abuse this field
Well this saga continues.
I still cannot make any withdrawals.
Support finally got back to me and told me to clear my cache cookies etc.
Then I was told to use another device ( I have tried 3 different ones )
Then they said they couldnt see the screenshot (despite the same one I posted on here)
There is no rep on here to help and the previous one is non communitive despite stating she would still try to assist in here in her farewell messages.

The balance is now £650 GBP as I played again and got the balance up from £320.

So if anyone can think of anything else I could do complaint / PAB etc it would be most welcome. View attachment 135908
good luck,I never hade any problem on 21 casino maybe their system is broke or somthink
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Yes Colin, I think your right, if i dont get any responce soon I will sumit a PAB.
I sent off that screenshot agian, but still cannot understand why the support staff cant see it yet while live chat can, surely they can send it to the correct department.
 

colinsunderland

Experienced Member
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Location
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upload the screenshot there and send them the link

Also tell them it is NOT a local problem, clearing cache and cookies is never going fix this, it is clearly their end, unless they are suggesting something on your local machine can effect what their site does, in which case you suggest they look at their site security

;)
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Thanks Colin sent them that aswell.
Live chat has 3 images all of which they can see, support staff need to borrow there glasses.........
 

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
Hi all,

This matter is now resolved, a big thanks to the white hat gaming rep who stepped in on here and sorted / esculated it further.

Maybe he should become the new rep for 21 casino.
Regards to all.
 

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