21 Casino withdrawal issue.

gtpaul

Full Member
Joined
Jan 3, 2011
Location
Torquay
They are still trying to identify the problem as it has never happened before.
If and when I find out more I will post the outcome.
All the best.
 

Luckyscouser45

Head honcho
MM
Joined
Aug 13, 2018
Location
No mans land
Yes but the problem is, she doesn't work there. I imagine all she can do is forward the query to people she used to work with and wait for a reply.

I'm not defending the casino, I completely agree with everything you say.

@Casinomeister @maxd @LadyJelena another accredited casino with no rep, and complaints that aren't getting resolved :(
I’m so confused wasn’t Maja the rep like last week and all was well.
 

dealer wins

Senior Member
Joined
Oct 25, 2006
Location
London the sh$thole
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upload the screenshot there and send them the link

Also tell them it is NOT a local problem, clearing cache and cookies is never going fix this, it is clearly their end, unless they are suggesting something on your local machine can effect what their site does, in which case you suggest they look at their site security

;)
I dont think I have ever had "clear the cache and cookies" fix a problem, ever lol. Biggest load of tosh when told to do that.

Glad its sorted OP
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I dont think I have ever had "clear the cache and cookies" fix a problem, ever lol. Biggest load of tosh when told to do that.

Glad its sorted OP
It can (mainly cache) sort some game loading issues and stuff, but certainly wouldn't cause a message to come onto the screen like in this thread lol.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
If we removed all casinos without an active rep would there be any from the UK market apart from Jan and Mark?
To be fair, many are probably active in the background (Like Renee who just doesn't post etc)

But certainly, like many have said, Casumo and some others are living on borrowed time
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
To be fair, many are probably active in the background (Like Renee who just doesn't post etc)

But certainly, like many have said, Casumo and some others are living on borrowed time
Exactly, its when there is no active rep that it becomes a problem.
Rizk don't have a rep, and haven't since they moved to Betsson, presumably Guts is the same, these don't now, although the WHG rep can probably help with most things. Been numerous reports of the Casumo rep not answering PM's and seems to be the same for Casumo on some other forums where previously they had a presence.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Exactly, its when there is no active rep that it becomes a problem.
Rizk don't have a rep, and haven't since they moved to Betsson, presumably Guts is the same, these don't now, although the WHG rep can probably help with most things. Been numerous reports of the Casumo rep not answering PM's and seems to be the same for Casumo on some other forums where previously they had a presence.
Exactly - they've become increasingly stand offish, nonchalant in their attitude and, to be frank, they should probably be lobbed into the grey area (not necessarily cos of SOW, because we don't know the full story but they all have the same theme, so, er....), but their unwillingness to actually engage with people. If they're not willing to help and by all accounts they aren't, they shouldn't be accredited IMO: same with any casino on the accredited list to be fair.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Exactly - they've become increasingly stand offish, nonchalant in their attitude and, to be frank, they should probably be lobbed into the grey area (not necessarily cos of SOW, because we don't know the full story but they all have the same theme, so, er....), but their unwillingness to actually engage with people. If they're not willing to help and by all accounts they aren't, they shouldn't be accredited IMO: same with any casino on the accredited list to be fair.
Well yes, and the rules for accreditation state

Must have an active representative (who can walk and chew gum at the same time) listed in Casinomeister’s forum. This representative must be directly involved with customer/player service, or who can make decisions involving player issues. This representative needs to log in at least once a week.

What I will say is, in this particular case, Maja left the company so obviously there would be a gap, but really casinos should have another rep lined up, or, as you say, moved into the grey zone.
 

bamberfishcake

Experienced Member
MM
Joined
Jan 8, 2019
Location
Essex
To be fair, many are probably active in the background (Like Renee who just doesn't post etc)

But certainly, like many have said, Casumo and some others are living on borrowed time
I guess your right. When i think i have had contact with others who are just not so much in the community eye.

Maja in her short spell was good i thought. I do think people should give a bit more time than a day or two to respond, as im sure they dont sit at a desk waiting...well, maybe they do but i doubt it.

She didnt hide and even if the answer was going to be unfavourable she was bold as brass and upfront. Almost seemed honest for a rep :p

I have seen others answer what they want and ignore the rest but maybe they miss some things and i prefer some attention to none.

All in all CM has been a great portal for communicating with casinos for me. Id rather not burn any bridges even if they are weak and a bit unused.

Maybe its best to leave them there if there is some kind of presence or response. Keep the lines of communication there at least. @CasumoLouis has been absent lately but hopefully he will pop in with the monthly stats again.
 

Wondah

Non-Gambler
Joined
Oct 19, 2015
Location
Netherlands
I’m waiting since 27th of may for a answer to my pm that I have send to homerbert.

While he is often on the forum, he chooses to which he responds and which he doesn’t care.

edit: he was last online 23rd juni.
 

jacksparks

Affiliate Manager for Accredited Casinos
Joined
Jun 17, 2020
Location
Malta
Hi Gtpaul,

Sorry that you had this issue, due to the toast (the message) it would seem it was not a technical restraint, but something due to compliance. However I am glad it is all now resolved.

Also to others who have noted we do not have an active rep right now. That is the case and something that we will bring back. Unfortunately there was some bad timing with our affiliate team - which resulted in all 3 affiliate managers moving on in a short span of time. We now have 1 new affiliate manager who is in training for the time being and we have hired a new head of affiliates , but she had a 3 month notice period at her current employer which she needs to honor.

So for the time being we will not be represented heavily here, but this will change once we get more personnel in the affiliate team and trained. . In the mean time we have a big CS department who will happily help out where needed via our casino website. Additionally , I am fortunate enough to have worked with @LadyJelena before she joined casinomeister from our company, and she will inform me of any urgent threads than need my attention and I will do my best to resolve them myself.

Thanks!

Jack
 

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