River Belle Casino Review

Overview

With over 23 years of experience, River Belle Casino is one of the oldest-running online casinos in the world – and their experience, combined with a player-focused approach ensures that you’re in good hands from the moment you first land on their site.

While it’s not the most modern-looking online casino we’ve ever seen, River Belle Casino is clean, easy-to-navigate and easy-to-use – and on the main homepage you’re greeted with a soothing, almost calm welcoming, with the site displaying soothing orange and yellow hues of a sunset over – what looks to be – the Mississippi River.

We like how River Belle Casino are transparent – right on their homepage – about everything, from the welcome bonus offers and site terms and conditions to showcasing the game selection on offer – and so far, we like what we see!

Bonuses and Promotions

River Belle Casino is known for offering both new and existing players a wide variety of bonuses – and these bonuses can vary from matched deposit bonuses to their lucrative loyalty program. Below, we look at the main promotions you’ll find when you play at River Belle Casino yourself. 

Welcome Bonus

River Belle Casino’s welcome deposit bonus is generous – and the casino makes it incredibly easy to claim their welcome bonus; simply tick the relevant box when making your qualifying deposits and you’ll find the bonus funds credited to your account immediately. 

No-Deposit & Free Spins Offers

While writing this River Belle Casino review, we wanted to look at whether the site offered any no-deposit bonuses or free spins offers. While they don’t currently offer a no-deposit bonus, they do run regular promotions – and some of these promotions can include free spins, spins which can then be used on many of the popular video slots available at the site.

In order to avoid missing out on any of the promotions River Belle Casino offers, make sure to keep an eye out on your email inbox – they generally sound out information about these promotions to player’s email inboxes.

VIP and Loyalty Programs

From the moment you join the River Belle online casino you’ll be automatically enrolled into their loyalty program; this sees you rewarded with loyalty points as you wager money and play – loyalty points which can then be rewarded for bonuses once you’ve accumulated enough.

Like many online gambling operators, River Belle Casino also operates a tiered loyalty system; the more you play, the higher up these tiers you’ll go, and once you reach the higher levels you’ll be compensated with regular matched deposit bonuses, reload bonuses and access to exclusive competitions and offers.

Banking and Payment Options

River Belle Casino offers a wide variety of banking options for you to take advantage of, and you can access the banking section of the website by clicking the main “Bank” button found in the top right-hand-corner of the screen.

River Belle Casino offers mainstream – and some less-common –  banking options, including Visa and Mastercard, Paysafecard, Skrill, Neteller, ecoPayz, Neosurf, Webmoney, eZeeWallet, Skrill 1-Tap, and, in some cases, you can also make deposits and withdrawals via a direct bank transfer. As a side note, River Belle Casino allows you to play in three currencies; EUR, USA and CAD. You’ll be prompted to select which currency you’d like to use when first joining the site.

Withdrawal Speed 

When we set out to review River Belle, we found that the withdrawal time-frames are, generally, fairly decent. They’re not the fastest in the industry, but the time-frames given reflect both the casino’s withdrawal processing time and the time the payment method takes to receive your funds. 

The casino themselves state the processing time is 24-48 hours for e-wallets, 2-6 business days for credit cards, and 3-7 business days for bank transfer withdrawals.

River Belle Casino has a maximum withdrawal limit of €4,000 a week – however, for high-rollers or those who come to an agreement with the site beforehand, this limit can be increased on a case-by-case basis.

Also worth pointing out is that River Belle Casino does not process withdrawals over the weekend. While this is a little behind the times, any withdrawals made over the weekend will be processed Monday morning. There is no manual flushing available, so you’re able to reverse your withdrawals until they’ve been approved by the casino.

Website Experience and Features

Desktop and Mobile Gaming

Whether you’re playing for real money or simply want to try out games for free, the overall user-interface of a casino is an important factor for many players. While River Belle don’t offer a dedicated mobile casino app, they do offer a fully-functional mobile casino – accessible by heading to the casino through your mobile device’s internet browser.

Nor the desktop or mobile casinos are overly up-to-date, but they both have fairly easy-to-use navigation menus and, once logged in, you’ll be able to use a search tool to find your favorite games quickly and easily.

In the future, we’d like to see the site putting more effort into developing their mobile gaming platform; it’s not bad, as it stands, but those wanting to play online slots – regardless of whether they’re from Canada, the United States, the United Kingdom or South Africa – want a smooth and hassle-free mobile gambling experience.

Unique Features

Something that really stood out to us, when putting this review of River Belle together, was that the site offers a downloadable document of payout percentages. This allows you to see exactly how much all of their games have paid out, over a lengthy period of time – and this, not only showcases great transparency from the site, but also allows you, as a player, to see which games are paying – and which aren’t!

We also like that the sign-up process to actually create your casino account is simple and straightforward. Creating an account takes just a minute or two, and once signed in we were met with a welcome message in the form of a fireworks display featuring a ‘Get Started’ button, which takes you through to the main page.

KYC 

As is the case at any reputable, licensed casino, River Belle are legally required to verify the identity of their players. While the time at which you’re asked to verify your identity varies – depending on factors like where you live, how much you’re depositing and other metrics – you should expect to be asked to undergo a Know Your Customer (KYC) at some point while playing at River Belle.

We were asked to provide either a driver’s licence, ID card or passport, and also either a utility bill or bank statement. If uploading documents from a desktop, the file must be under 10MB and can be in PNG, PDF, GIF, or TIFF formats. If using the site on a mobile, you can use your phone camera to quickly and easily upload photos of the documents.

Responsible Gaming 

Like all reputable casinos, River Belle offers a number of responsible gambling measures to help those who feel as though their gambling – or the amount they’re spending – may be getting out of control. They allow you to set daily, weekly or monthly deposit limits and also allow you to “Take a Break” – a time-out, for a minimum of 24 hours – of self-exclusion, which completely blocks you from playing for a minimum of 6 months.

Unfortunately, there’s no option for players to set deposit limits or impose account blocks automatically – you’ll need to contact the site’s customer support team in order to do so. However, they do have a handy “responsible gambling questionnaire” on their site which can be used by players to give an indication of whether they may have gambling problems.

About the Team and History

River Belle is a member of a large casino group – The Palace Group. Also listed as operation partners are the City Views Group and Baytree Limited. River Belle Casino also has a number of “sister” sites – i.e. other online casinos that operate on the same online gambling license.

This list of sister sites includes: Cabaret Club, Gaming Club, Jackpot City, King Neptune’s Casino, Lucky Nugget, Mummy’s Gold, Casino Epoca, Ruby Fortune, Spin Palace and The Palace Group.

River Belle Casino themselves were established back in 1997 – just three years after Microgaming launched their first online gambling product. For a number of years, River Belle Casino offered just Microgaming games – although in recent years they’ve started to expand their offering, bringing new software providers on board, subsequently increasing the number of games on offer to players.

When it comes to licensing, River Belle Casino holds two online gambling licenses. Canadian players play under the Kahnawake Gaming Commission, that’s issued to the Baytree Limited Division, while all other players play under the license issued by the Malta Gaming Authority – a license issued to Bayton Limited.

Complaints and Track Record

In today’s day and age, where bonus abuse and fraud is more prevalent than ever, there’s always going to be issues with casino sites – and a quick Google search of even the world’s most reputable and trustworthy casinos will likely show a number of complaints. What’s important to look for is whether these complaints have any real merit or not – and with River Belle Casino, while there are mentions of disputed winnings and withdrawal problems, on the whole, the site appears to have a relatively clean track record.

At the time of writing, we did not find any official complaints filed nor any records of historical incidents to report for River Belle Casino.

If you do run into any issues while playing at the casino, you’ll first need to lodge an official complaint with the site itself. If you don’t receive a satisfactory response, you can then choose to escalate the claim – either to the Kahnawake Gaming Commission or the Malta Gaming Authority, depending on which country you reside in.

Customer Support 

River Belle Casino allows players to get in touch with the customer support team solely through live chat. While, usually, we’d like to see email and/or phone support offered, the live chat facility is open 24 hours a day, 7 days a week – so it shouldn’t prove a major issue should you need help or have questions.

During our review process, we tested out the chat and were generally happy at the speed of responses and ease of access. The chat can be found in various places on the website, from the ‘live chat’ button at the top of the page, to the ‘contact us’ link at the bottom of the page, and also importantly at the bottom of the responsible gambling page. When signing up, a link to the chat automatically pops up when a signup attempt is unsuccessful if you experience any problems.

You may need to wait a minute or two to reach one of the customer service reps, but once you do, you’ll be able to chat with them in real-time to ensure your problem or query is dealt with quickly. The customer service team offers support in English only.

Deposit & Withdrawal

Providers

River Belle Casino is powered by a number of game developers – including industry giants Microgaming and NetEnt – along with a number of smaller studios, including Fortune Factory Studios, Just For The Win, Stormcraft Studios, Triple Edge Studios, Half Pixel Studios and Real Dealer Studios. We should point out, however, that certain software providers may be unavailable to players in certain jurisdictions.

Together, these game developers allow you to enjoy more than 500 different slots, casino games, video poker machines, live dealer games and more – and we think it’s fair to say the game selection on offer is diverse, varied and relatively comprehensive.

Slots

Online video slots are the overriding game on the home page and clicking on the slots tab will bring you to a page filled with even more vibrant eye-catching thumbnails with hundreds of slot games for the player to choose from. There is a whole hoard of different game themes from carnival, to animal themes, to classic Vegas themes. As you scroll through the games, specific slot themes can also be found, including penny slots, sports, and hot and cold, to name a few.

Some of the most popular games on the planet are available to enjoy at River Belle Casino – and you’ll find the likes of Microgaming’s Immortal Romance and Thunderstruck II on offer, along with Netent’s Dead or Alive II and Starburst.

Like most sites, River Belle online casino also allows you to try out their games for free, in the so-called demo mode. This lets you try out any of their slots without needing to put any of your own money at risk, letting you get a feel for how the slot plays and whether it’s a game you’d like to try for yourself, for real money.

Live Casino

Both new players and existing gamblers will likely know that Evolution Gaming is the powerhouse when it comes to live dealer gaming – and it’s Evolution’s casino software River Belle Casino has chosen to use, allowing you to play a number of state-of-the-art live games at their site.

While the live dealer casino at River Belle Casino is smaller than we see at other sites, they do offer a number of the most popular live dealer games, including two variations of Baccarat and five Roulette tables. Why there’s no live blackjack, we’re unsure – but with the live casino industry continuing to grow in popularity, we’d expect them to add more popular games to their live casino in the future.

Table Games

While online slots are, arguably, the core offering at River Belle Casino, the site also offers a variety of instant play casino games – with Blackjack and Roulette both getting their own tabs on the site’s main homepage.

They offer a small, yet sufficient selection of titles; under the Blackjack tab, for example, you’ll find Atlantic City Blackjack: Gold Series, Vegas Strip Blackjack, European Blackjack and Classic Blackjack.

Roulette offers a similar number of titles, including Classic Roulette, Sapphire Roulette, Riviera Riches Roulette, Premier Roulette and Multi-Wheel Roulette.

You’ll also find a number of other casino table games on offer – including the likes of Baccarat – along with some Video Poker machines, Bonus Poker Deluxe, and

more. Whether you’re looking to play slots, Blackjack, Roulette – or live dealer games – River Belle Casino offers a wide variety of games to choose from, and you should have no issues finding the right game for you!

The casino, River Belle, could do with expanding their Video Poker selection – and we’d also like to see some real money scratch games, and other casino table games like Sic Bo and Red Dog – but, on the whole, their game offering is solid and should suit the vast majority of players.

Progressive Jackpots

If you’re looking to play at River Belle Casino you may also be wondering whether they offer progressive slots or not; thankfully, the answer is yes – and these progressive jackpot games are available to Canadian players, too!

The bulk of the progressive slots available at the site are provided by Microgaming – and this means, of course, you’ll find the famed Mega Moolah – offering jackoots which can reach as high as $20,000,000! 

All the progressive jackpot games available at River Belle Casino can be found under the “Jackpots” tab, and, at the time of writing this review, we found 13 jackpot games to choose from.

Some examples of these games (including their current jackpots, correct at the time of writing) includes: Galactic Gold (€46,349), Juicy Joker (€9,775,530), Mega Moolah (€9,775,274), Wheel of Wishes (€12,559,373), and Mega Moolah Absolutely Mad (€9,774,950).

River Belle Software Providers

General Information