From the Desk of Max Drayman
talkSportBet has a pretty clean record on Casinomeister: one case that was abandoned by the player and closed.
Their Self-exclusion process is a bit confusing — I think it required about 8 clicks to finally get through to the point of being able to do something — but it’s there and does seem fit for purpose. Complaints that can’t be resolved with the casino can be taken to IBAS which is about as good as it gets for official Alternate Dispute Resolution (ADR) services in the UK/Gibraltar jurisdictions. Be aware though that cases can at times move rather slowly once they are in IBAS hands; that’s not a criticism — they handle a massive number of cases — just a fair notice of what to expect.