From the Desk of Max Drayman
Our experience with BetMGM has been very good indeed these past few years.
This year we’ve received four PAB issues — last year about the same — and all have been dealt with and resolved promptly thanks to my relationship with the Complaints team at LeoVegas. Absolutely stellar complaints handling and I thank them for that, very much indeed. Licensing is through the UKGC which is pretty much the best jurisdiction on the planet, in my humble opinion.
Self-exclusion is handled through casino Support though no specifics regarding turn-around time on such requests is given; in my experience when a player wants to self-exclude they want to do it now and not later so a prompt response — if not immediate — is ideal here. The Complaints process is excellent, thanks to the LeoVegas team, and there is always the fall-back of the designated Alternate Dispute Resolution service IBAS which is second to none, though their case load is huge and can affect processing times.
