- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
From time to time, we throw tantrums at the casinos after a bad losing streak. I played Baccarat at Inet and I always bet on the Banker. I had 11 consecutive losing hands followed by a win another 3 losses another win and 2 losses. I fired an email complaining of my poor run and enquired about the odds of this consecutive 11-hand losing streak. I had expected some soothing words but the cold reply was 'we dont know the odds of this happening'.
I then sent another email stating that for each hand the probability of a player outcome is slightly less than 50% and the occurence of this is very low and that the casino should know the odds of this occurence. The irritating reply was that he was not a mathematician and only a customer service rep. He further claimed that I had not had a 11-hand losing streak but only 8. I never directed the claim at any particular staff and I was surprised that the casino as a whole cant answer this question.
I was not pleased with this and stated that if they can only notice an 8-hand losing streak they are wrong and should give me a refund of the missing 3 hands. No direct reply was given and they merely stated that there will be no refund as this is gambling and there is no guarantee of winning.
To top this all off, I have been asking them for the Paigow House Rules for 3 months and they simply tell me that RTG hasnt sent these to them yet. As an RTG licensee, is this possible? As a player, I think I am entitled to know. Other than paying promptly, I give a big thumbs down to their support service.
I then sent another email stating that for each hand the probability of a player outcome is slightly less than 50% and the occurence of this is very low and that the casino should know the odds of this occurence. The irritating reply was that he was not a mathematician and only a customer service rep. He further claimed that I had not had a 11-hand losing streak but only 8. I never directed the claim at any particular staff and I was surprised that the casino as a whole cant answer this question.
I was not pleased with this and stated that if they can only notice an 8-hand losing streak they are wrong and should give me a refund of the missing 3 hands. No direct reply was given and they merely stated that there will be no refund as this is gambling and there is no guarantee of winning.
To top this all off, I have been asking them for the Paigow House Rules for 3 months and they simply tell me that RTG hasnt sent these to them yet. As an RTG licensee, is this possible? As a player, I think I am entitled to know. Other than paying promptly, I give a big thumbs down to their support service.