Hi all,
Been a long time occasional reader of these forums. Never had a problem with any online casino I've played at in over ten years of playing - until now!
There is one casino I've had an account at for nearly 10 years, and I've played pretty much every month during that 10 years. My net losses at this casino add up to nearly £300,000, although I guess this is not overly relevant. I won't name the casino at this point.
Anyway, I got offered a deposit bonus. It was a "normal" bonus as opposed to a "VIP" bonus which I often get. As such it had higher than my usual wagering requirements. Anyway, I deposited and got my bonus. I lost every penny of the deposit + bonus without clearing the wagering requirements. Now, in all my years of playing this effectively is the end of that bonus - i.e. the wagering requirements are effectively fulfilled as you've lost the bonus + deposit.
I subsequently made a further deposit, and managed to win a little. When trying to withdraw, I was unable to do so. So I emailed support, to be told that the wagering requirements were not automatically wavered when a bonus was lost and I needed to meet the requirements before I could withdraw. Obviously, I then run bad and lost my winnings + second deposit.
The amounts involved are relatively small, but again I don't see that as relevant. Am I in the wrong to assume that I should have been able to withdraw whenever I wanted on MY SECOND deposit, that had no bonus attached to it. Nowhere in the T&Cs does it say that subsequent deposits will be subject to wagering requirements (otherwise why the hell would you deposit more - to get no bonus but still have wagering requirements???)
I'm really not happy about this, out of principle, but would greatly appreciate the thoughts of this community.
Thanks!!
Been a long time occasional reader of these forums. Never had a problem with any online casino I've played at in over ten years of playing - until now!
There is one casino I've had an account at for nearly 10 years, and I've played pretty much every month during that 10 years. My net losses at this casino add up to nearly £300,000, although I guess this is not overly relevant. I won't name the casino at this point.
Anyway, I got offered a deposit bonus. It was a "normal" bonus as opposed to a "VIP" bonus which I often get. As such it had higher than my usual wagering requirements. Anyway, I deposited and got my bonus. I lost every penny of the deposit + bonus without clearing the wagering requirements. Now, in all my years of playing this effectively is the end of that bonus - i.e. the wagering requirements are effectively fulfilled as you've lost the bonus + deposit.
I subsequently made a further deposit, and managed to win a little. When trying to withdraw, I was unable to do so. So I emailed support, to be told that the wagering requirements were not automatically wavered when a bonus was lost and I needed to meet the requirements before I could withdraw. Obviously, I then run bad and lost my winnings + second deposit.
The amounts involved are relatively small, but again I don't see that as relevant. Am I in the wrong to assume that I should have been able to withdraw whenever I wanted on MY SECOND deposit, that had no bonus attached to it. Nowhere in the T&Cs does it say that subsequent deposits will be subject to wagering requirements (otherwise why the hell would you deposit more - to get no bonus but still have wagering requirements???)
I'm really not happy about this, out of principle, but would greatly appreciate the thoughts of this community.
Thanks!!