Slow Pay Won big on a casino with a terrible rep

helterskelter22

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Dec 26, 2024
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glasgow
Hey,



Today I joined betgem.io which appears to belong to the Betnuvo,7bets,Winsmania group which isn’t comforting) and deposited twice.



i used the first and second deposit bonuses and on the second I hit a crazy bonus round on Gates of Olympus where I hit the Max Win (€6,000).



I proceeded to fulfill the rest of the second deposit bonus wagering requirements, sent documents to support for KYC and requested the max daily deposit to my bitcoin wallet (€2,500).



I half expected the balance to dip extremely when I fulfilled the wagering requirements but I didn’t. Support have said KYC can take 1-3 days and it’s the weekend…



I’ve been down this road before and I know the reputation of this branch of casinos so I’m well prepared to never get this money.



i checked their Terms and there’s a vague clause about bonuses cannot be played on the following games and they basically list an exhaustive list of slots that means you can probably play barely any games with a bonus. I suspect this will be what they reply with when they reject or void my balance lol



I’ve also read the testimonies of other players who have had trouble getting money out of these casinos and it doesn’t fill me with hope. What does is I saw a few resolved cases of players being paid out.



so I’ll wait it out and see what happens . I also have screenshots of everything incase they just kick me out of my account. For the users who saw my last post, I didn’t heed your warnings. I’m kind of at peace with this inevitably going nowhere but I thought I’d share
 

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Hey,



Today I joined betgem.io which appears to belong to the Betnuvo,7bets,Winsmania group which isn’t comforting) and deposited twice.



i used the first and second deposit bonuses and on the second I hit a crazy bonus round on Gates of Olympus where I hit the Max Win (€6,000).



I proceeded to fulfill the rest of the second deposit bonus wagering requirements, sent documents to support for KYC and requested the max daily deposit to my bitcoin wallet (€2,500).



I half expected the balance to dip extremely when I fulfilled the wagering requirements but I didn’t. Support have said KYC can take 1-3 days and it’s the weekend…



I’ve been down this road before and I know the reputation of this branch of casinos so I’m well prepared to never get this money.



i checked their Terms and there’s a vague clause about bonuses cannot be played on the following games and they basically list an exhaustive list of slots that means you can probably play barely any games with a bonus. I suspect this will be what they reply with when they reject or void my balance lol



I’ve also read the testimonies of other players who have had trouble getting money out of these casinos and it doesn’t fill me with hope. What does is I saw a few resolved cases of players being paid out.



so I’ll wait it out and see what happens . I also have screenshots of everything incase they just kick me out of my account. For the users who saw my last post, I didn’t heed your warnings. I’m kind of at peace with this inevitably going nowhere but I thought I’d share
Yep, these guys are unlicenced (not even a cheap Anjouan stamp) and have a worse reputation than than the last one you played at.

The "resolved" complaints were not resolved. These casinos have a no reaction policy. These complaints were only marked as such due to the players own actions having a positive effect.

Reserve 10mins each day to harass them via email and live chat every day.

So I wouldn't recommend a PAB nor a complaint at any other third party website and would recommend being a nuisance to them.

I'm not going to encourage you to play at illegal (for the UK) sites, but if you keep doing it, try to atleast go for the ones that don't have the worst reputations imaginable! Ideally stop or I'll stage an intervention at four corners!
 
I’ve outdone myself considerably eh.

Yeah I worded that wrong, what I meant was there’s cases throughout their branch of casinos of folk actually getting paid out. It seems to always take a bit of nagging and persistence and at times intervention from casino guru.

Yes I’ll do that, I’ll make sure to email and live chat them daily.

I tried to load a game with the half of my balance still left (half is pending withdrawal) and the games won’t load. Live chat said my play history is under review and this is was decided by the team that oversees gameplay process (their words).

They said they’ll email me when done and I can proceed as normal. I imagine the email will tell me I played a restricted game and the balance is void.

Yeah I know I thought it eee a decent looking site but I looked them up after the fact and realised who their sister sites are and thought “it’ll be a miracle if I see a penny of this”

Maybe that intervention is needed I’ll see you outside the maccies on the 4 corners!
 
I’ve outdone myself considerably eh.

Yeah I worded that wrong, what I meant was there’s cases throughout their branch of casinos of folk actually getting paid out. It seems to always take a bit of nagging and persistence and at times intervention from casino guru.

Yes I’ll do that, I’ll make sure to email and live chat them daily.

I tried to load a game with the half of my balance still left (half is pending withdrawal) and the games won’t load. Live chat said my play history is under review and this is was decided by the team that oversees gameplay process (their words).

They said they’ll email me when done and I can proceed as normal. I imagine the email will tell me I played a restricted game and the balance is void.

Yeah I know I thought it eee a decent looking site but I looked them up after the fact and realised who their sister sites are and thought “it’ll be a miracle if I see a penny of this”

Maybe that intervention is needed I’ll see you outside the maccies on the 4 corners!
Did you play alot of games? You could check your browser history to see what you played possibly?

I know huge banlists make it seem like everything is banned but when you have 8000 games a few hundred banned doesn't seem as much any more. I didn't check how many games they have though.

On the not did banlists, always check in advance of playing with a bonus!
 
I only played gates of Olympus 1000, hit £6000 in one spin and came out the game to check the wagering left etc and send KYC docs. Then loaded big bass secrets of the golden lake and played that at around £4 spins until I had played out my bonus.

Checked the TnCs after and seen their massive list and thought aw fuck lol. I imagine that’s what they’ll get me with. Although it did say “unless specified” but the actual bonus I used didn’t have info about restricted games it just says some games may be restricted..
 
I only played gates of Olympus 1000, hit £6000 in one spin and came out the game to check the wagering left etc and send KYC docs. Then loaded big bass secrets of the golden lake and played that at around £4 spins until I had played out my bonus.

Checked the TnCs after and seen their massive list and thought aw fuck lol. I imagine that’s what they’ll get me with. Although it did say “unless specified” but the actual bonus I used didn’t have info about restricted games it just says some games may be restricted..
So the list of games itself is actually quite normal sized in length however they ban all megaways, bonus buys, gigablox, double max, trueways and a few other types. Gates of Olympus 1000 AND golden lake are both specified in the list aswell so they are sort of double banned since the category bans would cover them also.

So in this situation they'll confiscate due to breaking their terms. And there'll be no point in trying to get the payout. I'd maybe try to get the deposits back via your bank or payment method, especially if they've gone through as something else. Did you deposit via crypto?

I've played at a site that also banned all megaways, all bonus buys etc for bonus play but it was manageable as that was all that was banned so I could just play some pgsoft, tada gaming. Was still quite restrictive though. This list is much worse than that though.
 
Yeah it’s fucked isn’t it, the question I have is why do they ban these games? I’ve never had an issue like that at any casino. Why would they ban their popular games from using bonus money?

The only hope I have is that I won fairly quickly and it might count as real money, who knows.

It’ll leave a bad taste in my mouth that’s for sure , how do you get back on the saddle after something like this lol
 
@m
So the list of games itself is actually quite normal sized in length however they ban all megaways, bonus buys, gigablox, double max, trueways and a few other types. Gates of Olympus 1000 AND golden lake are both specified in the list aswell so they are sort of double banned since the category bans would cover them also.

So in this situation they'll confiscate due to breaking their terms. And there'll be no point in trying to get the payout. I'd maybe try to get the deposits back via your bank or payment method, especially if they've gone through as something else. Did you deposit via crypto?

I've played at a site that also banned all megaways, all bonus buys etc for bonus play but it was manageable as that was all that was banned so I could just play some pgsoft, tada gaming. Was still quite restrictive though. This list is much worse than that though.
i had a look at Pitbet on Casino Guru which is the same people that run BetGem.

There’s a case identical but the guy didn’t even play restricted games but they voided his full balance , they said verbatim the same thing about play history (literally same exact wording) as he posted a screenshot of the live chat. He got £7 voided. It’s definitely gone!
 
Yeah it’s fucked isn’t it, the question I have is why do they ban these games? I’ve never had an issue like that at any casino. Why would they ban their popular games from using bonus money?

The only hope I have is that I won fairly quickly and it might count as real money, who knows.

It’ll leave a bad taste in my mouth that’s for sure , how do you get back on the saddle after something like this lol
if you had won in your real money section, that would only make it safe if it was a parachute offer where the cash balance wasn't limited by the bonus terms. Since you had to complete wagering it would appear it was not a parachute offer or you won too late.
 
Ahh that sucks, you ever had an experience like this?

I think this will totally put me off playing again, because a win like that will never happen again lol
Have I ever had an experience like this? I have accidentally violated a game term once and I have also won max win on gates of olympus via a bonus buy so yes I guess! Thankfully the two things happened separately though.

There was a network where some of their sites were parachute and I could do whatever I wanted in cash and some where they looked like they were parachute but when you bet it became apparent they were cashable. I normally clicked a random game, do a spin, check if it contributed to wagering and then play accordingly.

On this occassion the random game I clicked on was called "Zombies" which happens to be very frequently banned (due to game mechanics i think). The ban list for these sites is maybe 15-20 games and I didn't check it when clicking a random game from their home page. After confirming the bonus was cashable and cash contributed to wagering immediately via that 0.20 bet, I then picked the optimal game (Book of 99, not banned and 99% rtp, 5000x top win) and finished wagering with about 7-9k, can't remember.

Unfortunately the whole thing got confiscated due to that first 0.2 bet on a banned game. This is one of the few times I've fallen foul of terms as I always check them before playing.
 
Sounds like you’re much more careful than I.

I suppose I’ll just need to make peace with this one. Kinda wanting to get away from it all anyway as I feel it’s kinda stressful, it’s one big game of trying to win , stressing about winning , winning then stressing about if you’ll actually get paid, stinging like fuck if you don’t get paid then thinking if it’ll ever happen again
 
Sounds like you’re much more careful than I.

I suppose I’ll just need to make peace with this one. Kinda wanting to get away from it all anyway as I feel it’s kinda stressful, it’s one big game of trying to win , stressing about winning , winning then stressing about if you’ll actually get paid, stinging like fuck if you don’t get paid then thinking if it’ll ever happen again
aye, perhaps pick up a new vice like kicking the ever living daylights out of the fake buskers playing stuff on amps turned up to 11. I swear to god if I hear despacito in town one more time I'm going to have an aneurysm
 
aye, perhaps pick up a new vice like kicking the ever living daylights out of the fake buskers playing stuff on amps turned up to 11. I swear to god if I hear despacito in town one more time I'm going to have an aneurysm
😂😂 the toon is a total cesspit now eh.

Yeah I think I will, I was thinking this after that debacle with Vulkka too, it’s just not worth it with these non UKGC casinos. At least before GAMSTOP I always knew I’d get paid. This is just shit lol
 

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