William Hill unethical practices

[Triple A]

I opened an account with William Hill, deposited 4000 euro won another 4000 and cashed out. I was verified so I had in mind this would be a quick withdrawal. They kept asking me for the same documents, every time i went into the live chat they said; “Please upload your documents” then after telling them I already sent it they told me they would get back to me. Waiting and waiting I get another email that I’m verified again..
Requested another withdrawal thinking now it would work they told me I needed to upload the same documents again for their financial department. I was confused because I never had this with other casinos.
To me that felt like they were deliberately stalling my withdrawal. On William Hill there’s a section “reverse withdrawal” that means that after its gone from there it shouldn’t be possible to cancel as it will be moved to pending. After sending them so many documents, I spoke with a supervisor and he told me he would forward my documents. I asked him to cancel my withdrawal and he did it too while that shouldn’t be possible. A few hours later I spoke another live agent who told me I needed to forward my documents again. I told her I spoke to her supervisor who already forwarded those documents and told me all would be all right.
In the end I lost all the money. I played the funds because I had the feeling I wouldn’t see the money as they kept asking me for the same documents every time I spoke them and then tell me they sent it to the payment verification department. Lying and deceiving me. When I told them that they shouldn’t have canceled my withdrawal they told me that is only for UK players, which I’m not. I find it kinda predatory that they revert withdrawals that aren’t in the “reverse withdrawal section” anymore. I’ve been verified 2 times yet I couldn’t receive the money quickly. That made me sick in the stomach and I felt hopeless.

 

[Playford7]

I opened an account with William Hill, deposited 4000 euro won another 4000 and cashed out. I was verified so I had in mind this would be a quick withdrawal. They kept asking me for the same documents, every time i went into the live chat they said; “Please upload your documents” then after telling them I already sent it they told me they would get back to me. Waiting and waiting I get another email that I’m verified again..
Requested another withdrawal thinking now it would work they told me I needed to upload the same documents again for their financial department. I was confused because I never had this with other casinos.
To me that felt like they were deliberately stalling my withdrawal. On William Hill there’s a section “reverse withdrawal” that means that after its gone from there it shouldn’t be possible to cancel as it will be moved to pending. After sending them so many documents, I spoke with a supervisor and he told me he would forward my documents. I asked him to cancel my withdrawal and he did it too while that shouldn’t be possible. A few hours later I spoke another live agent who told me I needed to forward my documents again. I told her I spoke to her supervisor who already forwarded those documents and told me all would be all right.
In the end I lost all the money. I played the funds because I had the feeling I wouldn’t see the money as they kept asking me for the same documents every time I spoke them and then tell me they sent it to the payment verification department. Lying and deceiving me. When I told them that they shouldn’t have canceled my withdrawal they told me that is only for UK players, which I’m not. I find it kinda predatory that they revert withdrawals that aren’t in the “reverse withdrawal section” anymore. I’ve been verified 2 times yet I couldn’t receive the money quickly. That made me sick in the stomach and I felt hopeless.

Sadly it’s only the U.K. where you can’t reverse a withdrawal no longer.

also William hill in the U.K. verify you electronically, in over ten years I’ve never sent one document to them.

That’s with deposits/withdrawals in over 5 figures back in the day.

You should of took a break which stopped you playing back your winnings, they would of been safe until they sorted your paperwork out.

Sadly this is a harsh lesson learned and zero you can do about it.

 

[Triple A]

Sadly it’s only the U.K. where you can’t reverse a withdrawal no longer.

also William hill in the U.K. verify you electronically, in over ten years I’ve never sent one document to them.

That’s with deposits/withdrawals in over 5 figures back in the day.

You should of took a break which stopped you playing back your winnings, they would of been safe until they sorted your paperwork out.

Sadly this is a harsh lesson learned and zero you can do about it.

I just got tired of playing cat and mouse and blew the money, I will stay with casinos who pay out quickly. I got there through Askgamblers, wish I didn’t deposit there. Lesson learned. Staying away from this stupid casino. I just got tired of sending the same documents every time. Being verified twice and still need more documents is bullshit.

 

[Playford7]

I just got tired of playing cat and mouse and blew the money, I will stay with casinos who pay out quickly. I got there through Askgamblers, wish I didn’t deposit there. Lesson learned. Staying away from this stupid casino.

I agree totally with you it’s a pathetic practice, but that’s the nature of the beast now on nearly all casinos.

Also avoid ask gamblers, they have morals lower than 3 snakes bellies.

Look at the accredited list here mate, if you have a problem with any the staff and members here will help you out.

 

[Triple A]

I agree totally with you it’s a pathetic practice, but that’s the nature of the beast now on nearly all casinos.

Also avoid ask gamblers, they have morals lower than 3 snakes bellies.

Look at the accredited list here mate, if you have a problem with any the staff and members here will help you out.

I’m glad the nightmare is finally over and I don’t trust Askgamblers anymore. Thanks for your understanding.

 

[Playford7]

I’m glad the nightmare is finally over and I don’t trust Askgamblers anymore. Thanks for your understanding.

It’s frankly terrible.

If they have concerns about needing bank statements or source of wealth then the casino should freeze your balance until you either provide what they ask or refuse.

Either way you should be allowed your winnings, they let you deposit and took your money no questions asked... it should be the same the other way round.

Just to clarify I wasn’t defending William hill here, this kind of practice is utterly abhorrent..

 

[Triple A]

I had sleepless nights. I can finally sleep again. They did this all on purpose to drive me crazy. These companies have gotten way too much power.