Why the fax back forms?

[Lisa10xxx]

Why do casinos make you send a fax back form, utility bill and CC info? How could that possibly be of any use to them? Wouldn't using CC be enough of an ID just by using it, considering it is in your name?

 

[mercy]

It's to safeguard against fraudulant use of credit cards. They need to verify your identity this way.

 

[Lisa10xxx]

It's to safeguard against fraudulant use of credit cards. They need to verify your identity this way.

I can appreciate that BUT if your using a CC the whole time and NEVER any fraudulant activity reported than when time to cash out they want you to send forms out, wouldn't that be to late to make sure the card is yours? I mean shouldn't they want all this info BEFORE you spend on the card? Seems the logic is backwards, it makes no sense. But what do I know.

 

[mercy]

I can appreciate that BUT if your using a CC the whole time and NEVER any fraudulant activity reported than when time to cash out they want you to send forms out, wouldn't that be to late to make sure the card is yours? I mean shouldn't they want all this info BEFORE you spend on the card? Seems the logic is backwards, it makes no sense. But what do I know.

I agree with you in that it's okay to deposit lol without any verification, but when it comes to cashing out, they want everything but a dna sample.

 

[1819]

i have always been a big opponent of this practice. it is crap. faxing all your personal info over an overseas, unsecure, phoneline or an unencrypted email is begging for trouble. casinos can argue it is needed and i'm sure whatever crackpot attorney/accounting team they use will say the same. it, in no way, is there for our protection and actually puts us at risk with what i mentioned above. a few casinos make no request. it is smoke and mirror security if you ask me...

 

[jas2587]

an them wanting a friggen faxback form when you deposit thru Quicktender or some other ewallet
come on just a stall tactic
kinda gripes my behind

Cindy

 

[mercy]

kinda gripes my behind

Not to derail, but would you explain how this happens please?

 

[jas2587]

figger of speech lol so u want me to derail no way
I was bein nice sayin behind

Cindy

 

[chuchu59]

an them wanting a friggen faxback form when you deposit thru Quicktender or some other ewallet
come on just a stall tactic
kinda gripes my behind

Cindy

In this area, Jackpot Capital gets my vote. Faxback forms are only required for accounts where credit cards are used. If you deposit using e-wallets then you only have to send a copy of your ID and residential proof. I got these 2 security docs approved in about 6 hours.

 

[Mousey]

Considering I no longer play very often and with small deposits, this has really been a shitty week for me. First double charges on my NetSpend, which I haven't checked this morning to see if everyone of my 3 casino deposits have miraculously been doubled to put me in the negative...

Yesterday I was hit with the dreaded ID/Faxback forms request from DaVinci's Gold (Rival). Yes, I know, when you use a card, you'll probably have to go through the ID/Docs hoops.... but it still gripes my butt -- and on New Year's Eve at that. Guess this is one little cashout that will take a full week or better to go to QT, huh? Played and cashed out on 12/28, received ID request 12/31, emailed the forms last night around 10 PM. I received no confirmation of receipt.

I only saw the Faxback email by accident as it went to my Junk filter. I only check in there every now and then as Hotmail has been pretty darn good of late about catching the baddies and leaving my 'good' emails to go to my inbox.

I usually have a copy of the basic ID stuff ready to email out... but Noooooo... I got new DL in Oct., so I had to scan that and (with my cat's 'help' -- she's fascinated by the scanner) a recent bank statement... then I had to blur/black out account#'s etc. Besides I thought just about all the few casinos where I play already had the necessary docs. **sigh** It's not like I haven't been playing at DaVinci's since they were 'new'.

I'll survive, nothing but a little PITA, but I can guarantee you that I'll be playing online even less (which will be almost NONE).

Pardon my little bitch and moan session...

Happy freakin' New Year....

 

[winbig]

This is what VPL sent me regarding my last cash out. It seems that if a casino holds eCOGRA certification, they are required to have these faxback forms and other identifying information. I believe this is only needed if you've made a deposit with a CC. I've made withdraws from Crazy Poker (VPL, also eCOGRA certified), but never needed documentation because I've always used QT there.

Thank you for supporting Vegas Partner Lounge/ Crazy Vegas Casino.

We are currently processing your cash-in request: In order to process your request we need to comply with the eCOGRA requirements for the submission of due diligence documentation.

Should you have submitted any of the required documents previously, you are not required to resubmit them unless any of your details have changed since your had last submitted the documents.

The documents required are:

1. A copy of your most recent utility bill.

2. A copy of the front and back of the credit card(s) used for the deposit(s).

For additional security in sending us the copies of your cards, please blank out the middle 8 digits of the card number on the front of the card and the CVC, the last 3 digits of the number on the reverse of the card.

3. The details section(s) of an identification document(s) like a drivers license(s) or valid passport(s).

Additionally we also require:

4. The signed Deposit Authorization document below.

 

[ballysdb]

Sorry if this has been answered already but...Do you need to send documents if you deposit with Quicktender only?

Also what are you supposed to black out on your drivers license? Thanks

 

[winbig]

Sorry if this has been answered already but...Do you need to send documents if you deposit with Quicktender only?

Also what are you supposed to black out on your drivers license? Thanks

Not sure about other places, but from my experience with Crazy Poker, I didn't need to send any docs because I only used QT..

And afaik, you're not supposed to black out anything on your DL. Hell, Crazy Vegas made me resend the back of my netspend card because I blacked out the signature. They do let you black out the CVV#, but hell, we all know that netspend cards can be used without that, when you run it through as a CC and not debit (which is cheaper by $1. iirc.)

 

[Mousey]

I black out most all numbers of my DL #. Also black out all the account #s of my utility bill or bank statement as well as other NOTFB stuff like balances, transactions, etc.

Had one casino accuse me of 'manipulating' my docs a year or so ago. Well, yeah, Mr. Genius, but I didn't 'manipulate' them to pull one over on you, they're MY docs after all. The casino has no need to know whether I'm behind on my power bill, or whether I have a nice balance in my checking account. I know what my bank account # is... casinos certainly don't need it. Dammit all we have enough trouble keeping scammers from getting our financial info without strewing it all over the freaking internet and two countries....

Sorry... I'm in a pissy mood this week... Just ignore me...

 

[Luigi810]

I played at a casino for about 2 years, when I won I had to show them all the works, blah, blah, blah, If your playing at the same casino, and they know you by name, send you christmas gifts, call your house to let you know about bonuses, why show all this paper work, if I was using someone elses credit card, wouldn't that person have caught on by then and canceled the card..they should ask for all this paper work before a person is allowed to play..

 

[EasyRhino]

a) verify person is old enough to gamble
b) verify identity of player matches identity of payment method (for cards)
c) reduce possibility of fraudsters opening multiple accounts

All are laudable goals, but doing it at cashout is pretty annoying.

 

[Luigi810]

I hope your week is getting better Mousey



Sorry... I'm in a pissy mood this week... Just ignore me...[/QUOTE]

 

[zebedy]

We are currently processing your cash-in request: In order to process your request we need to comply with the eCOGRA requirements for the submission of due diligence documentation.

it seems to depend on which group you play at,
ive managed to cashout at several MG casino's without sending in anything, then when i play at a different group of casino's they seem to want the works,
i think the casino makes its own rules up as it goes along, its all BS,
one rule for one and a diff rule for another,

 

[Mousey]

One week later (don't ya love holidays??) my withdrawal from DaVinci's is in my QT. Now I can play a little while...

At least I didn't have to send the docs more than once. LOL

 

[Jasminebed]

I don't mind sending in identity documents, but the faxback form is a pain in the butt for those of us without a scanner.

I currently have a withdrawal waiting over at Inetbet because the form was sent home with my daughter and she has been very busy with new baby.

I did send them an email to explain delay, and got a nice reply, including congratulations, because I have noticed that "undue" delay can be a grounds for refusing payment.

I also gave VegasSky a heads-up that because I did not have a scanner that there would be a delay in me sending, and once received they were very prompt in paying to my MB account.

 

[Mousey]

Hubby saw me making copies of all these important things to send to the casino... bank statement, photo DL... Like I said I usually keep current copies, but my DL had recently renewed, and I didn't have a current enough utility bill on file, etc., and so I had everything to copy. And then there was the faxback form and copies of front & back of my card....

He asked what I was doing this for and I told him. He was absolutely horrified. "You send all that stuff to god only knows who, to god only knows where, in an unencrypted email??!!!???"

 

[zebedy]

Hubby saw me making copies of all these important things to send to the casino... bank statement, photo DL... Like I said I usually keep current copies, but my DL had recently renewed, and I didn't have a current enough utility bill on file, etc., and so I had everything to copy. And then there was the faxback form and copies of front & back of my card....

He asked what I was doing this for and I told him. He was absolutely horrified. "You send all that stuff to god only knows who, to god only knows where, in an unencrypted email??!!!???"

yes if all that info fell into the wrong hands you could be in a whole world of trouble, the casinos say they require all this info for OUR OWN protection, and to stop player fraud ect,
thats BS its just to cover there own asses with ecogra, when will they realise that we are more at risk sending all this stuff to them in the first place

 

[Jasminebed]

Well, Inetbet's rep noticed my post in this thread and PM'd me that a digital photo of the faxback form might be acceptable in lieu of a scanner. The form went home with my daughter New Year's day before she started labour, so not currently an option, but I really appreciate the offer of an alternative.

 

[sparkles]

I only

use Neteller, and have been asked for them at RTG's only,

 

[EasyRhino]

use Neteller, and have been asked for them at RTG's only,

Yeah, RTGs seem to love them. MG's only sometimes seem to want them, and sometimes only for a large cashout.

 

[itzme]

Simple answer is they ask for it at cashout because that is when most are willing to send it. If they asked for it when registering only about 10% would ever register or deposit.

 

[Lisa10xxx]

Simple answer is they ask for it at cashout because that is when most are willing to send it. If they asked for it when registering only about 10% would ever register or deposit.

I'm not sure about that because players already know when they join "IF" they read the banking part of the casino that they will require them. But that being said if what you say is true than that makes the reasoning behind the casino that they need them for SECURITY purposes moot.

 

[itzme]

I dont know about all casino certainly dont speak for them. What I do know is some ask for them when you have made certain number of deposits or large ones. They also ask for them if thier proccessor questions any deposits or questions the bank a deposit is withdrawn on. The more people that send and make known thier bank as a friendly bank the more the proccessor lets through. They also ask for them at time of withdrawl just to get them on record. Rarely would any ask for them in order for you to play as too many players just deposit once or twice at a casino and never go back, and too many would just not be willing to do it to just try a casino.