tencardcharlie highlights a very important point! Transparency!
We already know, unless you are the new brand of online casinos I havn't experienced yet, that to become a VIP member I need to lose big! If I win I do not become a VIP member, and if I should find a hole in your set of rules that would make me one I would atleast get the crappiest service available from here to Flatlands! (Which is strange, since a winning customer who is a VIP bet's in a high volume, which in the long run will give you profit unless it's a BJ or Poker player who is good and you serve a fair game).
So that said, what do I want as a VIP member - given I become one since I lost huge amounts of money? I want more money!
Also, I do not see why a bonus has to have playthrough attached to it! This is just a crappy measure to get your money back - which is all fine - unless you advertise fair game and you take gambling problems seriously! (Which you all most likely do since this makes nice advertising!)
If you give me $100 and I win $1000. What's the harm in letting me wothdraw theese? You kow I am gonna deposit them tomorrow anyways!
And if I didn't take the $100, and deposited a $100 instead - what's the difference? I am a VIP since I am a paying customer in the first place!
That's a lot of personal opinion there, so let me cook it down to some practical wishes:
1. higher bonuses with lower playthrough
2. lower bonuses with NO playthrough (3dice already does this)
3. lottery picks for the VIPs, however lower pots so I atleast have a chance in winning something! (In my ~$300.000 online casino experience I never won SHIT in vip prices!)
But maby the best of all - send something with the post! If you made a fortune on me, why not send me a bottle of chanpaigne, a case of beer, or as one of the other players in CM got - a discman! Something physical would really impress me instead of credits you get back!
If you have a real casino, why not send me a ticket - prepaid from my own door to your casino! You know you gonna make a buck anyways! That would really be nice!
Not sure it helped, but hey - it's a free forum,