- Joined
- Mar 17, 2003
- Location
- Malaysia
I did a HUGE mistake by clicking double again after I doubled once (on Spanish BJ) and got a bust card. It was purely my mistake and I didn't mean to do it but if it's their decision not to help, there's nothing I could do. But then again, after contacting their CS, it seems to make things worse. All names and etc has been changed to make it anonymous.
Please do tell me if I'm being too much or if the CS really needs improvement. This is our conversation:
Please wait for a site operator to respond.
You are now chatting with 'CS GUY'
CS GUY: Welcome to Customer Services. My name is CS GUY. How may I help you?
ME: Hi CS GUY
ME: I did a very very HUGE mistake while playing blackjack a few moments ago
ME: I was playing spanish BJ and doubled, after that, I accidentally clicked DOUBLE again instead of STAND
CS GUY: Ok
ME: is there something you could do for me to cancel the bet or something like that?
CS GUY: No sorry there isn't Aaron
CS GUY: Your bets have all been processed
ME: I was suppose to click on Stand, didn't see that it was another DOUBLE!
ME: I so totally didn't mean to click on DOUBLE again!!!!
ME: It can't be that I just lost my money just like that, right?
ME: it was done out of PURELY a mistake
CS GUY: That is your mistake Aaron, you must live with it
CS GUY: Would you have contacted us the bet was a winner to say you made a mistake? I doubt it
ME: yes but would you have doubled on 17???
CS GUY: I was not playing Aaron
CS GUY: You were the one who doubled
So after all this conversation what would you have felt? How would this casino rate in your books?
Please do tell me if I'm being too much or if the CS really needs improvement. This is our conversation:
Please wait for a site operator to respond.
You are now chatting with 'CS GUY'
CS GUY: Welcome to Customer Services. My name is CS GUY. How may I help you?
ME: Hi CS GUY
ME: I did a very very HUGE mistake while playing blackjack a few moments ago
ME: I was playing spanish BJ and doubled, after that, I accidentally clicked DOUBLE again instead of STAND
CS GUY: Ok
ME: is there something you could do for me to cancel the bet or something like that?
CS GUY: No sorry there isn't Aaron
CS GUY: Your bets have all been processed
ME: I was suppose to click on Stand, didn't see that it was another DOUBLE!
ME: I so totally didn't mean to click on DOUBLE again!!!!
ME: It can't be that I just lost my money just like that, right?
ME: it was done out of PURELY a mistake
CS GUY: That is your mistake Aaron, you must live with it
CS GUY: Would you have contacted us the bet was a winner to say you made a mistake? I doubt it
ME: yes but would you have doubled on 17???
CS GUY: I was not playing Aaron
CS GUY: You were the one who doubled
So after all this conversation what would you have felt? How would this casino rate in your books?