I played a session on a bunch of different games at VS on the 6th of December, including the normal BOR Deluxe version and all seemed fine.
Then I triggered free spins and won like 150x during the bonus round, all seemed OK, but after the "Feature Win" screen the bonus winnings were deducted back from my credits again - so basically the bonus round was canceled it would appear.
I went on to the customer support chat while continuing on autoplay when I triggered another feature. This time I managed to get a screenshot of it. The fact that none of the BOR 6 play shows up in my history is also pretty scary. Customer support told me they will look into it, but 2 weeks and nada.
Anyone has had anything like this happen to them? Is there a rep on the forum that can help escalate the issue? I'm missing like 3k EUR... It should be pretty easy to check the game round number and find the issue?
Then I triggered free spins and won like 150x during the bonus round, all seemed OK, but after the "Feature Win" screen the bonus winnings were deducted back from my credits again - so basically the bonus round was canceled it would appear.
I went on to the customer support chat while continuing on autoplay when I triggered another feature. This time I managed to get a screenshot of it. The fact that none of the BOR 6 play shows up in my history is also pretty scary. Customer support told me they will look into it, but 2 weeks and nada.
Anyone has had anything like this happen to them? Is there a rep on the forum that can help escalate the issue? I'm missing like 3k EUR... It should be pretty easy to check the game round number and find the issue?