Vulkanbet - Refuses Payment

[TolkaBus]

Hello, I won 1.1k euros in vulkanbet, tried to withdraw, few days later I get a message "You have violated rule 8.3(using third-party payment details)", the fact is I didn't do that, they haven't provided any proof, I am unable to log in to my account, please help

 

[Nate]

Hi Tolkabus,

I have changed the title of the thread to reflect the issue at hand.

You are welcome to use our Player Arbitration service - that is, should you wish to lodge an official complaint:

Online Casino Complaints

Nate

 

[hubbadubbadingdong]

Hello, I won 1.1k euros in vulkanbet, tried to withdraw, few days later I get a message "You have violated rule 8.3(using third-party payment details)", the fact is I didn't do that, they haven't provided any proof, I am unable to log in to my account, please help

How did you deposit ?

 

[TolkaBus]

Bank card, with my real name

 

[garry98]

So why they are accepting bank payments if it is not matching to you details? Looks like one of bad casino tricks

 

[hubbadubbadingdong]

Bank card, with my real name

Are you sure the site is legal version ; and not a Blackhole or cloned site and you have been scammed ? I know @Nate has a few threads on these places .

What’s the url of the place you’re playing ?

 

[TolkaBus]

So why they are accepting bank payments if it is not matching to you details? Looks like one of bad casino tricks

Yeah it is