VIP Bonuses, Expectations, And Such

[ainse55]

just a question about VIP and bonuses for them.

I am a VIP at FL, have deposited just over 20,000 since nov. 08. the vip support have been okay in my opinion in regards to bonuses. what in anyones opinion should i be expecting in regards to bonuses from them? it was my birthday yesterday and i recieved 100.00. i dont know if its being greedy or no but should i have expected more? 20k is a lot of money in three months i would say. i deposit everyday as well. any thoughts????

 

[fortunelounge]

Hi ainse55

Thank you for your posting.

I have checked all 9 accounts that you have with us and noticed that you have deposited a total of $12 849.71 life to date, that you had nett withdrawals of $18 232.52 (after several cash-in reversals and less $300 chargebacks) life to date and that you had received a total of $1 806.62 in bonuses in the last 50 days.

Our bonuses are granted depending on several factors and, as all of your accounts are quite new, I am certain that you will still see the benefit of our bonuses in future.

Regards

Wim
VP Operations
Fortune Lounge

 

[EasyRhino]

Traditionally, casinos care more about playthrough than deposits.

I could deposit every day too... then just withdraw the funds. Then the casino would pay transaction fees and it would do them no good at all.

 

[chuchu59]

Hi ainse55

Thank you for your posting.

I have checked all 9 accounts that you have with us and noticed that you have deposited a total of $12 849.71 life to date, that you had nett withdrawals of $18 232.52 (after several cash-in reversals and less $300 chargebacks) life to date and that you had received a total of $1 806.62 in bonuses in the last 50 days.

Our bonuses are granted depending on several factors and, as all of your accounts are quite new, I am certain that you will still see the benefit of our bonuses in future.

Regards

Wim
VP Operations
Fortune Lounge

Probably didnt have to be so specific with all those figures except for the total amount in deposits which is some way off from the $20K claimed. If the bonus was a gesture of goodwill, the amount in withdrawals should not be factored in. Nevertheless, a bonus of $100 is not to be sneezed at as it nearly amounts to 1% of total deposits and remember this is a no-deposit bonus.

 

[ainse55]

i was never complaining in my post, just to note, i was mearly asking others opinions. in fact i have applauded FL since day one, not only here but on other forums as well. my only "complaint" if youwant to call it that was the post of confiscations. im just unclear about a portion of them that is all, and am simply looking for help with sorting them out, and how to go about it. i like fortune lounge and love to play at their casinos, and if we are going to be specific i have deposited 13,538.00 to date just into ONE of my NINE accounts....im not trying to start any beef or establish a grudge or hard feelings.i obviously support this group of casinos, other wise i would play somewhere else

 

[fortunelounge]

i was never complaining in my post, just to note, i was mearly asking others opinions. in fact i have applauded FL since day one, not only here but on other forums as well. my only "complaint" if youwant to call it that was the post of confiscations. im just unclear about a portion of them that is all, and am simply looking for help with sorting them out, and how to go about it. i like fortune lounge and love to play at their casinos, and if we are going to be specific i have deposited 13,538.00 to date just into ONE of my NINE accounts....im not trying to start any beef or establish a grudge or hard feelings.i obviously support this group of casinos, other wise i would play somewhere else

Hi ainse

I did not take your post as a complaint and did not treat it as such.

The intention of my post is to set the record straight in terms of your real purchase amount, the cash-ins you have had and the bonuses you received so that readers can see the full picture and then comment. Although chuchu feels that only the purchase amount would have been sufficient, I deliberately included the other items as one needs to look at the full picture.

In your original posting you only stated your (incorrect) purchase amount which would have created an incorrect perception and would have evoked the wrong response.

We sincerely appreciate your patronage and I am delighted that you enjoy playing with us. Again, hang in there and you will experience the benefit of our bonuses.

Regards

Wim
VP Operations
Fortune Lounge

 

[I BEEN THERE]

FORTUNE LOUNGE REP SAID :

Hi ainse55

Thank you for your posting.

I have checked all 9 accounts that you have with us and noticed that you have deposited a total of $12 849.71 life to date, that you had nett withdrawals of $18 232.52 (after several cash-in reversals and less $300 chargebacks) life to date and that you had received a total of $1 806.62 in bonuses in the last 50 days.

Our bonuses are granted depending on several factors and, as all of your accounts are quite new, I am certain that you will still see the benefit of our bonuses in future.

Regards

Wim
VP Operations
Fortune Lounge

HOLY FRIGGIN COW ~~~~~~~~~~~~~~~~~~~~~~! SO MUCH FOR WE TREAT YOUR PERSONAL INFORMATION WITH THE UTMOST SECURITY. I COULD CARE LESS WHETHER THAT SITE WAS JUST GIVING THEIR VERSION. THAT PERSONAL BUSINESS SHOULD HAVE BEEN KEPT COMPLETELY CONFIDENTIAL UNLESS THE PLAYER CHOSE TO LAUNDER IT THEMSELVES. I WOULD ABSOLUTELY NEVER PLAY THERE AGAIN AFTER SEEING THIS & NEITHER SHOULD ANYONE WHO CARES ABOUT THEIR PRIVACY.

I BEEN THERE

 

[ainse55]

FORTUNE LOUNGE REP SAID :





HOLY FRIGGIN COW ~~~~~~~~~~~~~~~~~~~~~~! SO MUCH FOR WE TREAT YOUR PERSONAL INFORMATION WITH THE UTMOST SECURITY. I COULD CARE LESS WHETHER THAT SITE WAS JUST GIVING THEIR VERSION. THAT PERSONAL BUSINESS SHOULD HAVE BEEN KEPT COMPLETELY CONFIDENTIAL UNLESS THE PLAYER CHOSE TO LAUNDER IT THEMSELVES. I WOULD ABSOLUTELY NEVER PLAY THERE AGAIN AFTER SEEING THIS & NEITHER SHOULD ANYONE WHO CARES ABOUT THEIR PRIVACY.

I BEEN THERE

i understand why FORTUNE LOUNGE needed to post the information. i am not angry, my post was a bit overshot, i hadnt deposited 20k, it was a bit exaggerated,and i hadnt been specific. FORTUNE LOUNGE is a great group of casinos, and i would reccommend them to ANYONE. Fortune lounge was simply doing what he had to do in order to make sure that the group was not conceived as something they are not. i would do it, you would do it i think anyone with any pride would do it. they are not in the wrong, if anyone its me. and to note, Fortune lounge and I have conversed regarding the thread topic, and i have concluded based on the response from them that the service i recieve is top notch and second to none

 

[Jasminebed]

Well, I am glad you are okay with them publishing such personal details, but I am not. The rep could have replied by saying simply that your deposits were less than $20K, and that your withdrawals exceeded your deposits. Or replied to you in a PM.

Without express authorization, IMO a casino has no right to discuss a player's deposits and withdrawals, especially in such detail.

 

[fortunelounge]

Well, I am glad you are okay with them publishing such personal details, but I am not. The rep could have replied by saying simply that your deposits were less than $20K, and that your withdrawals exceeded your deposits. Or replied to you in a PM.

Without express authorization, IMO a casino has no right to discuss a player's deposits and withdrawals, especially in such detail.

Hi Jasminebed

You are quite right that I should not have quoted the numbers to such extent and I apologise for the error in judgement.

In all the years I have been posting on this forum you will see that it is not in my habit to do so and personal information is never relayed. However, in this case I deemed it necessary, rightly or not and I take personal responsibility for it.

Please be assured that this will not happen again unless the situation absolutely requires it.

Regards

Wim
VP Operations
Fortune Lounge

 

[julester]

My view....

...is that their is no acceptable reason for an accredited (or indeed any) casino to publish such personal information in a user group forum. It was clearly a 'defensive' response to a 'offensive' statement. However in my humble opinion, however tempting it may have been to defend your company, your actions are totally inappropriate.

I very rarely wade into anyone else's business but this is shocking. In the UK, publishing this type of information without consent would be against the law.

Your apology to the forum is noted and appreciated. One must question though how often this 'lapse of judgement' is repeated elsewhere.

j

 

[silcnlayc]

a bonus of $100 is not to be sneezed at

I would be extremely happy to receive a nice little bonus such as this myself...after so many YEARS of depositing and being a member of the FL group..

is that their is no acceptable reason for an accredited (or indeed any) casino to publish such personal information in a user group forum

I think that when a player posts their own personal information all bets are off..no? It would have been nice if the casino rep asked the person in question in a PM to be able to reply to the post on board prior to replying..but once the player gives out most of the info, it is already public knowledge, (no?).

Just asking....really curious on this...


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[julester]

I would be extremely happy to receive a nice little bonus such as this myself...after so many YEARS of depositing and being a member of the FL group..

I think that when a player posts their own personal information all bets are off..no? It would have been nice if the casino rep asked the person in question in a PM to be able to reply to the post on board prior to replying..but once the player gives out most of the info, it is already public knowledge, (no?).

Just asking....really curious on this...

In my opinion, the fact that the player decides to post the information is irrelevant. Casinos have a duty to keep information confidential - end of. If FL chose to respond / defend themselves generally to a subject matter, fine. Anything else should be dealt with privately - however inflamatory the original post may / may not be.

The point is that as a regular player, I for one will not give my business to a company that discloses my personal information. It's as simple as that. I am sure others will feel the same.

Again, just my opinion.


j

 

[EasyRhino]

It's borderline. As is, it's just a bunch of dollar figures assocaited with a pseudonym. No names, accounts, banks, or any geographic information. Although it does give us a better picture of ainse's gambling history there.

I would probably frown on being that specific.

 

[kauphy]

hi

hi all i have played at the fl casinos now for about 5 or 6 years and they r the best. 100$ for ur b-day is good i did,nt even get that much and i have played there awhile. but u can,t beat their bonusies they treat their players very very good. but one persons likes is anoughter persons dislikes. and they r very fast with any cash-ins that i do. i don,t see the promble with them posting what she has put in if she don,t have a promble with it noone elas should eather. about them taking money out of ur cash-ins they have done this to me once and told me it was for money that they never got that i had deposited so one it did,nt go thought on my card and i never notice or something elas went wrong. but it only happened once and they have never done it again. u might want to go thought ur records and see if maybe this happened to u 2. hope u play for a long time with them caz they r one of the best casinos on-line.