ok.. Not sure what to do. I claimed a 100% bonus on this site and they said if I claimed the match offer I could also receive 25 free spins on another game. I went ahead and claimed the bonus and deposited $20.00 and started with $40.00. I also claimed the free spins which I used right away. I won about $10.00 in bonus money from the free spins which never went into my account. They let that money stay to the side in case you lose you get a second bonus. This is common practice on all betonsoft sites. Ok, that part is fine.I built up to over $400.00 after a nice jackpot and a few big bonus games and then cleared the initial bonus. I never thought the second bonus would go into my account unless my balance dropped to zero or I cashed out. To my surprise the second bonus went into my account. The second bonus has a max cashout of $150.00. I talked to support and she didn't know what to do and advised me to go ahead and continue playing until the second bonus was cleared. That did not take too long and I cleared the second bonus and selected the fofeit bonus button which removed the $10.00 from my balance. I went ahead and continued playing and built up to about $450.00. I spoke to support and she made it sound like the most i could cash out would be $150.00. I do not see how my original $400.00 should be forfeited since that is money i had before the second bonus kicked in. If anything I should have $400.00 and an additional $50.00 which was technically won from the second bonus. I tried to have her find out what I should do and she advised me to go ahead and cash out. I do not want to send in all my documents and do all that stuff for $150.00, especially if I am getting screwed out of $400.00. I told her to find out exactly what the situation is and then I will send in documents or whatever. i actually do not even want to cash out, because I want to try and win enough money to make the headache of cashing out worthwhile. Anyways, i will let everyone know what happened, but at this point I feel like a sucker for playing at betonsoft. however, the fact I actually won is a big change from all the money I have blown at 3dice etc.. grrrrrrrrrrrrr