theoldbaker
Dormant Account
- Joined
- Apr 12, 2015
- Location
- UK
Hi everyone,
Just thought I would share my experiences trying to cashout at Videoslots. When I first joined over a year ago I used my Visa debit card. I have returned after a break and used my new debit card no problems there. Having won a decent amount I now want to withdraw my winnings (a rare experience!) I have given all proofs needed apart from my old debit card which has been cut up as I have a new card. Normal procedure for us Brits.
Videoslots however want proof that I owned this card! What a ball ache. I now have to contact my bank to get them to write an official letter of proof that I was the owner of the card! Chuffing frustrating and a little rigid on security to be honest. I totally understand proof of ID for anti fraud purposes but it feels like a stalling tactic used by less reputable operators.
Just like to say that all the ID I did give them was ok'd quite quickly.
Cheers
Just thought I would share my experiences trying to cashout at Videoslots. When I first joined over a year ago I used my Visa debit card. I have returned after a break and used my new debit card no problems there. Having won a decent amount I now want to withdraw my winnings (a rare experience!) I have given all proofs needed apart from my old debit card which has been cut up as I have a new card. Normal procedure for us Brits.
Videoslots however want proof that I owned this card! What a ball ache. I now have to contact my bank to get them to write an official letter of proof that I was the owner of the card! Chuffing frustrating and a little rigid on security to be honest. I totally understand proof of ID for anti fraud purposes but it feels like a stalling tactic used by less reputable operators.
Just like to say that all the ID I did give them was ok'd quite quickly.
Cheers