Videoslots - Newly Accredited

[Scott1baird]

@Videoslots can I ask why I can deposit £10 but can only withdraw minimum £20?

 

[dionysus]

@Videoslots can I ask why I can deposit £10 but can only withdraw minimum £20?

processing fees id imagine

 

[Team.Videoslots]

Hello @Scott1baird.

I do not fully understand your question but that is the Terms & Conditions we have in our casino when it comes to the minimum requirement of deposits and withdrawals.

Br,
Team Videoslots.

 

[Scott1baird]

Hello @Scott1baird.

I do not fully understand your question but that is the Terms & Conditions we have in our casino when it comes to the minimum requirement of deposits and withdrawals.

Br,
Team Videoslots.

What my question was is this.
I can deposit £10 but I can only withdraw £20 why can't I withdraw £10?

 

[Reelsoffun]

@Team.Videoslots Playing the yeti game today, I noticed that it still don't pay wins correctly when 3 wilds coincide with say 4 Aces? I thought this was corrected?

One of the wins in question is

Paytable states

WWW = 25p

AAAA = 8p

but WWWA pays 8p not 25p

Can it be flagged up to thunderkick again?

Or am I missing something on the paytable? As 11 lines for 10p is a bit unusual too but thats a totally different discussion.

I have not played this for real money since I reported this the first time but its doing it on battles as well.....so clearly not been looked into.

 

[brianmon]

@Team.Videoslots Playing the yeti game today, I noticed that it still don't pay wins correctly when 3 wilds coincide with say 4 Aces? I thought this was corrected?

One of the wins in question is

Paytable states

WWW = 25p

AAAA = 8p

but WWWA pays 8p not 25p

Can it be flagged up to thunderkick again?

Or am I missing something on the paytable? As 11 lines for 10p is a bit unusual too but thats a totally different discussion.

I have not played this for real money since I reported this the first time but its doing it on battles as well.....so clearly not been looked into.

It's maybe like DOA, where a 3OAK of wilds pay 25p and a 4OAK of wilds pay 1.50, according to the paytable.
BUT only when a scatter blocks the line. Otherwise they only pay whatever the 4th/ 5th symbol is

 

[Team.Videoslots]

Hello Reelsoffun.

Could you please send us an e-mail with the time and date of when you played the Battle, and we can try to raise the round to the provider and receive an explanation. Please send the message to videoslotsteam@videoslots.com and we can pick it up from there.

Best regards,
Team Videoslots.

 

[nikantw]

I had my first red wheel today for doing all Bonanza achievements. 750 wins in a day had no trophy.



I won 100 spins on Yeti, maybe the worst I could have? I think I was unlucky but the lowest should be 100 Bonanza spins.

 

[CongoGB]

No, the red wheel seems to be the same with free spins, no matter what game you play to get there. The 50, 75 and 100 are all on 0.10 games.

 

[Scott1baird]

Well locked my account for a month and hopefully my luck will change after.

 

[Jono777]

0.27p bet (minimum) on DoA - Double click as fast as you can, including the feature if you get it.

This will get you some clash spins

 

[Jono777]

I had my first red wheel today for doing all Bonanza achievements. 750 wins in a day had no trophy.


I won 100 spins on Yeti, maybe the worst I could have? I think I was unlucky but the lowest should be 100 Bonanza spins.

I had a red wheel today too.

Begged for my first upgrade to a better wheel and it finally happened.....

"Yes, A bronze wheel" I shouted out loud "minimum £50 here I come" also thinking well deserved after my awful run of late.

Turns out it was that rickety bloody wooden wheel I jested about and I end up with a £5er

Bloody colour-blindness

 

[paul7388]

I had a red wheel today too.

Begged for my first upgrade to a better wheel and it finally happened.....

"Yes, A bronze wheel" I shouted out loud "minimum £50 here I come" also thinking well deserved after my awful run of late.

Turns out it was that rickety bloody wooden wheel I jested about and I end up with a £5er

Bloody colour-blindness

i have never even had the wood wheel yet. think ive only ever saw the green and blue wheels as of yet.

 

[steveh35]

@Team.Videoslots Just tried to play a new game called Neon Fruits but this happens:

 

[Oscar Arnhem]

@Team.Videoslots ,please get rid of the WB on the green wheel,got the wheel for 330000x win on VS and had a 1.75x wb for 100 spins.

Playing 60c a spin i got 56c instead of the normal 32c,so a whooping 24c for winning 330000 times

 

[bebo67]

@Team.Videoslots
You guys canceled my ID without warning because it expired. I waited and still deposited for 6 weeks. I got the same ID in the mail today that was used as last time but with a new date. It was rejected 3x's!!!!!!!!!! Finally I went on chat, and this is what I was told
1) Its too blurry.......No it's not!
2) It's not Government ID.....YES IT IS. IT SAYS RIGHT ON IT!!!
3) We don't accept that type of ID, new rules
Clearly you want me the hell out of your casino, and I kept depositing. I have cashback that I will never get. You people enjoy this casino!!!!!!!!
I AM DONE!!!!!!!!!!!

 

[bebo67]

@Team.Videoslots
You guys canceled my ID without warning because it expired. I waited and still deposited for 6 weeks. I got the same ID in the mail today that was used as last time but with a new date. It was rejected 3x's!!!!!!!!!! Finally I went on chat, and this is what I was told
1) Its too blurry.......No it's not!
2) It's not Government ID.....YES IT IS. IT SAYS RIGHT ON IT!!!
3) We don't accept that type of ID, new rules
Clearly you want me the hell out of your casino, and I kept depositing. I have cashback that I will never get. You people enjoy this casino!!!!!!!!
I AM DONE!!!!!!!!!!!

I'm almost tempted to do a PAB, to get my last 6 weeks of deposits back, plus my cashback

 

[Team.Videoslots]

Hello everyone,

Apologies for the late reply.


@steveh35 – Could you send us an email with your username to videoslotsteam@videoslots.com so we can take a look at it for you. This is due to GDPR.


@bebo67 – We are sorry to hear you had issues with the ID verification, could you also send an email to videoslotsteam@videoslots.com with your username so we can help you further, please.

Br,
Team Videoslots.

 

[bebo67]

Hello everyone,

Apologies for the late reply.


@steveh35 – Could you send us an email with your username to videoslotsteam@videoslots.com so we can take a look at it for you. This is due to GDPR.


@bebo67 – We are sorry to hear you had issues with the ID verification, could you also send an email to videoslotsteam@videoslots.com with your username so we can help you further, please.

Br,
Team Videoslots.

I sure will!

 

[bebo67]

It's been sent

 

[dionysus]

@Team.Videoslots
You guys canceled my ID without warning because it expired. I waited and still deposited for 6 weeks. I got the same ID in the mail today that was used as last time but with a new date. It was rejected 3x's!!!!!!!!!! Finally I went on chat, and this is what I was told
1) Its too blurry.......No it's not!
2) It's not Government ID.....YES IT IS. IT SAYS RIGHT ON IT!!!
3) We don't accept that type of ID, new rules
Clearly you want me the hell out of your casino, and I kept depositing. I have cashback that I will never get. You people enjoy this casino!!!!!!!!
I AM DONE!!!!!!!!!!!

the ontario ID card? better be accepted, its our right and proper ID and what I'm awaiting and will be using

 

[bebo67]

the ontario ID card? better be accepted, its our right and proper ID and what I'm awaiting and will be using

Its the same ID that I used before and was accepted. I'm waiting for the team to get some info, and if they don't budge, I'm doing a PAB, because I still deposited under the assumption that I would be approved, and also my cashback that is almost 100 dollars this Friday. She had so many excuses, but that was the final one.
And then I will be closing my account for obvious reasons
Mine was my health card. Still valid government ID and was accepted before. No other casino has turned it down.

 

[bebo67]

@Team.Videoslots and whom ever else was part of this. When someone does something nice, I never forget!

 

[bebo67]

@Team.Videoslots and whom ever else was part of this. When someone does something nice, I never forget!
View attachment 107016

You know, this means I cant yell at you guys anymore, right?

 

[Team.Videoslots]

Hi there @bebo67,

Glad we could help you with ID problem. You are always welcome to yell at us.

Best regards,
Team Videoslots.