ATTN: Casino Rep Videoslots : My win never got credited

[ESCJAMIE]

@Team.Videoslots won this just it took like an 40 mins to play all them spins for me not to be credited the win and the end thou it said say connection lost reconnect which I guess was due to the 40 mins of free spins can you look in to this please?

 

[ESCJAMIE]

Good job I have prove on screenshots as its no where in account the win and when i load up game it just my original balance still

 

[hubbadubbadingdong]

Have you tried logging off and logging on again ?

For real restart whole device and log in the incognito mode it will catch up

 

[justdoit]

Novo games they add your wining to balance on every spin, looks like Slot all read paid you

 

[Jono777]

Yeah mate, no problem there, the win appears to be in your balance.

As just do it says, each win credits individually per spin on Novomatic games so when you do the final spin and the feature ends, the winnings in full are already in your balance.

 

[Team.Videoslots]

Hi @ESCJAMIE ,

Thank you for reaching out,

We will check this and get back to you as soon as we have an update.

Kind Regards.
Team Videoslots.

 

[ESCJAMIE]

Yeah mate, no problem there, the win appears to be in your balance.

As just do it says, each win credits individually per spin on Novomatic games so when you do the final spin and the feature ends, the winnings in full are already in your balance.

Yeah but thing is they are not anywhere to be seen this is when i relog the game the original balance before the win. Theres no sign of the win anywhere

 

[ESCJAMIE]

 

[ESCJAMIE]

Update Live chat said they can see the game round was "uncredited" so they gone and passed it on.

God knows how long it takes but aslong as I get the winnings in the end its all good !

 

[Team.Videoslots]

Hi @ESCJAMIE

We can confirm the issue is still being investigated, as soon as we have an update regarding this we will DM you.

Kind Regards.
Team Videoslots.

 

[ESCJAMIE]

Hi @ESCJAMIE

We can confirm the issue is still being investigated, as soon as we have an update regarding this we will DM you.

Kind Regards.
Team Videoslots.

Okay Thank you live chat said it was stuck in uncredited that game round is that right ?

 

[Team.Videoslots]

Okay Thank you live chat said it was stuck in uncredited that game round is that right ?

Hi @ESCJAMIE

We have sent you an update via DMs.

Kind Regards.
Team Videoslots.

 

[ESCJAMIE]

Update got this email but when checking account nothing had been added @Team.Videoslots

 

[Team.Videoslots]

Hi @ESCJAMIE ,

We apologise but there may have been human error and the winning wasn't added. We are double checking it and will inform you once we know more.

Kind regards,
Team Videoslots

 

[ESCJAMIE]

Update now been credited thanks guys !

 

[ESCJAMIE]

Ah @Team.Videoslots you process withdrawals within seconds/Minutes, Every single thing n my docs is approved its been an hour now since I requested still pending, Please dont tell me after waiting a week you going to mess me around even more with docs/SOW even thou its all been sent approved before.

I knew this was going to happen

 

[ESCJAMIE]

Fantastic more waiting

 

[Team.Videoslots]

Ah @Team.Videoslots you process withdrawals within seconds/Minutes, Every single thing n my docs is approved its been an hour now since I requested still pending, Please dont tell me after waiting a week you going to mess me around even more with docs/SOW even thou its all been sent approved before.

I knew this was going to happen

Hello @ESCJAMIE,

The security check on the transaction has been concluded, and the withdrawal is paid out now.

Apologies for the additional waiting on this transaction.

Let me know if there ever is anything else you need assistance with.

Kind regards.

 

[ESCJAMIE]

Hello @ESCJAMIE,

The security check on the transaction has been concluded, and the withdrawal is paid out now.

Apologies for the additional waiting on this transaction.

Let me know if there ever is anything else you need assistance with.

Kind regards.

Fantastic thank you, Just never thought id get the winnings haha !