ATTN: Casino Rep Videoslots : My win never got credited

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
@Team.Videoslots won this just it took like an 40 mins to play all them spins for me not to be credited the win and the end thou it said say connection lost reconnect which I guess was due to the 40 mins of free spins can you look in to this please?1699076087379.pngScreenshot (47).png
 
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Yeah mate, no problem there, the win appears to be in your balance.

As just do it says, each win credits individually per spin on Novomatic games so when you do the final spin and the feature ends, the winnings in full are already in your balance.
 
Yeah mate, no problem there, the win appears to be in your balance.

As just do it says, each win credits individually per spin on Novomatic games so when you do the final spin and the feature ends, the winnings in full are already in your balance.

Yeah but thing is they are not anywhere to be seen this is when i relog the game the original balance before the win. Theres no sign of the win anywhere Screenshot 2023-11-04 054901.png
 
Update Live chat said they can see the game round was "uncredited" so they gone and passed it on.

God knows how long it takes but aslong as I get the winnings in the end its all good ! :D
 
Hi @ESCJAMIE

We can confirm the issue is still being investigated, as soon as we have an update regarding this we will DM you.

Kind Regards.
Team Videoslots.

Okay Thank you live chat said it was stuck in uncredited that game round is that right ?
 
Ah @Team.Videoslots you process withdrawals within seconds/Minutes, Every single thing n my docs is approved its been an hour now since I requested still pending, Please dont tell me after waiting a week you going to mess me around even more with docs/SOW even thou its all been sent approved before.

I knew this was going to happen
 
Ah @Team.Videoslots you process withdrawals within seconds/Minutes, Every single thing n my docs is approved its been an hour now since I requested still pending, Please dont tell me after waiting a week you going to mess me around even more with docs/SOW even thou its all been sent approved before.

I knew this was going to happen
Hello @ESCJAMIE,

The security check on the transaction has been concluded, and the withdrawal is paid out now.

Apologies for the additional waiting on this transaction.

Let me know if there ever is anything else you need assistance with.

Kind regards.
 
Hello @ESCJAMIE,

The security check on the transaction has been concluded, and the withdrawal is paid out now.

Apologies for the additional waiting on this transaction.

Let me know if there ever is anything else you need assistance with.

Kind regards.
Fantastic thank you, Just never thought id get the winnings haha !
 

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