Videoslots lying bonus terms

[spintee]

Hi all hope all spinning well,

Just got a email of VS and had 100% bonus, Due to the fact that it comes in 10% inrements I ask support if I withdraw will it have any affects on bonus, I was told no, You can with draw and winnings any time but you lose the bonus,

Well I will add screen shots & wait a response, Not good enought if you ask me if you canot withdraw, It wouldnt really bother me if they added the bonus first but as it comes in 10% its out of order

Oh and 200 max cash out?

I went to test withdraw option and this is what said :::

Since you are in an active bonus qualification, the maximum cash out is equal to your deposit. According to our Terms & Conditions your funds will be fully released for withdrawal when you are 100% qualified. If you complete this withdrawal, any winnings and remaining bonus money will be forfeited. If you cancel this withdrawal your money will be sent back to your gaming account.
Kind regards

Support Videoslots




balance show 0 as not yet refreshed page

 

[fun4all]

I would edit the screenshots to remove your name dude asap.

As for the issue I can see what you mean from the live chat now I look closely. Obviously they say one thing and cashier says another which shouldn't be, however I have faith in Lucas and VideoSlots to do the right thing as they seem A+ rep and A+ casino. You should pm him I think.

 

[spintee]

I seen my name after I done post, least of my worrys lol, Cheers for the heads up, But like I say names ok, If my details for bank ect than I worry,
Lucas is a good man, But I have had it with constant lies from 1 person to another, Not just this site but was told many times by many reps, that cs have been spoken to, Could of folled me, I do not mind wager on a bonus but the fact is give me it and not 10% increments, and restrict your play

I ask help b4 I deposit, I no how bonus work and do take them up, but rarly on VS, just normally cash depos on there, Once received email I ask and was lied to, It is harsh to say lied to but its there, I made sure of that b4 bonus took out, as If I had a bad run only 10% would of been released and could of easily lost, and what about the other 90% plus I had restrictions,

Also looks like there cs have no faith ib casinomeister as I put in a link to show pictures, I nether mention any sites when speaking to cs but wanted to show what the other person in vs told me, Any this is there response

09:18Therese L:I am sorry, but usually on forums like that people put out the wrong information

It ws me that posted it so whats going on,

 

[Finn]

Oh and 200 max cash out?

I think that "The max pay out is €200" refers to the maximum matchup of their 100% welcome bonus, i.e. deposit €200 you get €200 bonus, deposit €300 you still only get €200 bonus. Really confusing wording from the CS though.

 

[spintee]

I think that "The max pay out is €200" refers to the maximum matchup of their 100% welcome bonus, i.e. deposit €200 you get €200 bonus, deposit €300 you still only get €200 bonus. Really confusing wording from the CS though.

You coluld be right there, but should be worded right, max bonus would of been better,

 

[Janek12]

I am now playing this bonus myself. It is an excellent bonus, it effectively increases the RTP on any slot by 5 % (after wagering 200 USD, 10 USD is converted from bonus to cash, i.e. 5 %).

I would not call it lying - there was no evil intention, i.e. it was an honest mistake on the part of the customer support. It should not happen but - Videoslots is such a good casino that their good system prevailed - when you went to withdrawal, the system showed you the correct information and stopped you from having your winnings forfeited.

 

[spintee]

I am now playing this bonus myself. It is an excellent bonus, it effectively increases the RTP on any slot by 5 % (after wagering 200 USD, 10 USD is converted from bonus to cash, i.e. 5 %).

I would not call it lying - there was no evil intention, i.e. it was an honest mistake on the part of the customer support. It should not happen but - Videoslots is such a good casino that their good system prevailed - when you went to withdrawal, the system showed you the correct information and stopped you from having your winnings forfeited.

Thats the whole point, You want to be able to withdraw winnings. Also its not an honest mistake, Its constant from all sites, telling you diffrent rules,

Hope you get a nice withdraw

 

[Janek12]

Thats the whole point, You want to be able to withdraw winnings. Also its not an honest mistake, Its constant from all sites, telling you diffrent rules,

Hope you get a nice withdraw

Thanks, I wish you the same

I do not know the exact math, but I think if a player were to be able to withdraw winnings while playing with a bonus, the wagering requirements would have to be much higher in order for the casino not to go bankrupt. Even with these terms, this bonus is +EV, unless I am mistaken, and that is really rare nowadays.

 

[Azzurri]

Careful spintee!

Last time I shared an opinion on Videoslots I was set upon, called a sore loser, stalked, provoked, called an addict, had my employment and finances scrutinized, and then banned!

And all I did was question whether one of their offers was overrated, lol.

You've accused them of being liars and criticized one of their bonuses, hence I'm concerned for you and thought I'd give you a friendly warning to be careful.

You've potentially reopened a bleeding wound in wolves territory, lol.

 

[VS_Lucas]

Hi spintee,

You are correct, you have received incorrect information from one of our CS.

In order to take out your winnings and the bonus, you need to complete the wagering requirement.

You can however cash out your deposit amount whenever you want, this will then forfeit the bonus with any winnings that might have occurred. However a warning message is prompted before you would be able to do so.

There is no max-payout on deposit bonuses. Only a max bonus.

If you made a cash-out and your winnings was removed, we will of course re-pay you for this genuine mistake from our side.

Thank you for bringing this to our attention, and you can rest your mind assured that we will be dealing with our customer support for not providing the correct information, so that this will not repeat itself.

Kind Regards,
Lucas

 

[mimi26]

Careful spintee!

Last time I shared an opinion on Videoslots I was set upon, called a sore loser, stalked, provoked, called an addict, had my employment and finances scrutinized, and then banned!

And all I did was question whether one of their offers was overrated, lol.

You've accused them of being liars and criticized one of their bonuses, hence I'm concerned for you and thought I'd give you a friendly warning to be careful.

You've potentially reopened a bleeding wound in wolves territory, lol.

Honestly do you have to really?, just leave it in the past where it belongs,

 

[Azzurri]

Honestly do you have to really?, just leave it in the past where it belongs,

Pretty sure I can comment how I see fit mimi, and in this case I chose to offer spintee a playful and relevant warning regarding his complaint.

If someone did the same for me, I may have not been banned. So yes, I honestly did.

Thanks for your concern, and please remember you always have the option of ignoring my posts if you find them inconvenient to your sensitivities.

As for how I deal with, or feel about past attacks on me, well sorry, but you don't get to decide how I should do so. Much like I have no right or reason to advise you on how to deal with past traumatic experiences that may have affected you.

It may also be helpful to learn how to take some comments with a pinch of salt, or sense when something may be said with tongue in cheek. ;-)

 

[spintee]

Careful spintee!

Last time I shared an opinion on Videoslots I was set upon, called a sore loser, stalked, provoked, called an addict, had my employment and finances scrutinized, and then banned!

And all I did was question whether one of their offers was overrated, lol.

You've accused them of being liars and criticized one of their bonuses, hence I'm concerned for you and thought I'd give you a friendly warning to be careful.

You've potentially reopened a bleeding wound in wolves territory, lol.

Lucky I did not deposit b4 I ask Qs, Only when told that bonus will not be affected I made a deposit only to realise that it will be affected, Screen shots say it all, Which is wrong, I can point to a few threads where we have been told cs have been spoken to, (about what? how many sugers in cuppa)
Lucas has pm me, wasnt much of a message mind you,
Also when you got banned I was the 1st to wish you back But mind you addict lol, I think we all close to that

Again Lucas has pm me and any 1 can take a look at screeines, Not all can be right all the time but you would of thought when it comes to gambling you would of thought better, Especially when when most casinos want to no you life story when comes to withdraw but quick enough to take,

Oh to top it all of I deposit £16.30 all I had left in my games banking, & could not withdraw it as min £20 I was lucky to hit on IR about a tenner so played a few games, made sure I spent deposit at least oncse and withdraw 25, Pennys really but what can you do when you been rinsed all month

I wish you all the good spining

 

[mimi26]

Pretty sure I can comment how I see fit mimi, and in this case I chose to offer spintee a playful and relevant warning regarding his complaint.

If someone did the same for me, I may have not been banned. So yes, I honestly did.

Thanks for your concern, and please remember you always have the option of ignoring my posts if you find them inconvenient to your sensitivities.

As for how I deal with, or feel about past attacks on me, well sorry, but you don't get to decide how I should do so. Much like I have no right or reason to advise you on how to deal with past traumatic experiences that may have affected you.

It may also be helpful to learn how to take some comments with a pinch of salt, or sense when something may be said with tongue in cheek. ;-)

Honestly! you dont fool me, your 'playful and relevant warning' is nothing but flaming dressed up as humour, its not just this response its become a bit of a habit with you, and when you are pulled you play your joker card or act like a victim, no one has attacked you EVER you just try and twist things to make it appear that way,

I have never witnessed anyone with so little self awareness, either that or you are just a high class troll,

 

[Azzurri]

Honestly! you dont fool me, your 'playful and relevant warning' is nothing but flaming dressed up as humour, its not just this response its become a bit of a habit with you, and when you are pulled you play your joker card or act like a victim, no one has attacked you EVER you just try and twist things to make it appear that way,

I have never witnessed anyone with so little self awareness, either that or you are just a high class troll,

Your offensive post has been reported. Please cease your bullying. Thank you.

 

[mimi26]

Your offensive post has been reported. Please cease your bullying. Thank you.

well I think thats point proven then!

 

[Azzurri]

well I think thats point proven then!

I asked you politely to stop the targeted bullying. My mistake last time as pointed out by max, was that I should have reported the offensive comments before reacting in the inappropriate way I did. I won't make the same mistake regardless of how hard you continue to provoke me.

For the second time, I ask that you please stop your bullying. Thank you.

 

[The Dude]

Let's chill folks. Thanks!

 

[spintee]

Honestly! you dont fool me, your 'playful and relevant warning' is nothing but flaming dressed up as humour, its not just this response its become a bit of a habit with you, and when you are pulled you play your joker card or act like a victim, no one has attacked you EVER you just try and twist things to make it appear that way,

I have never witnessed anyone with so little self awareness, either that or you are just a high class troll,

Hope all well sweets,

Im not a person to stick up for no 1 but I do think hes had enough stick,, Yes he may well speak out of tune, But its a fourm and people do have (there own say)
I do not what to say lol,::: but I do no that I have personally had a bashing of idiots and seen many of threads with bad words,
I thought this was a fourm to help people out? If a bad word is said than ignore it, B4 any 1 calls me a (keyboard worrier) than NO, I only speak truth & when signed up to site I thought that what its about,

I rarly go other fourms when comes to sites but when do a serch some do come up, and theres bad words abot CM, I ignor that and still here,
Theres only 1 proper trusted site and thats here, If theers a bit of banter let it be, No harm done,

 

[fun4all]

Back on topic :-

A bit disappointed that it was confirmed spintee was given the wrong information but he wasn't allowed to withdraw and cancel the rest of the bonus like he thought he could do when he deposited. I realise rules are rules but the casino did tell him he could do this here before getting the deposit out of him so I for one think he should have been allowed to this time as an exception.

 

[spintee]

Back on topic :-

A bit disappointed that it was confirmed spintee was given the wrong information but he wasn't allowed to withdraw and cancel the rest of the bonus like he thought he could do when he deposited. I realise rules are rules but the casino did tell him he could do this here before getting the deposit out of him so I for one think he should have been allowed to this time as an exception.

Its the same sich my friend, all the time help is usless, no matter what u as ask its in you favour untill deposit

 

[fun4all]

I should add again I think VideoSlots is great personally, this is just some crossed wires I think.

 

[spintee]

I should add again I think VideoSlots is great personally, this is just some crossed wires I think.

Plese do not get me wrong , VS is more than good,
But please lok at sceenies as I not lie

 

[dunover]

I asked you politely to stop the targeted bullying. My mistake last time as pointed out by max, was that I should have reported the offensive comments before reacting in the inappropriate way I did. I won't make the same mistake regardless of how hard you continue to provoke me.

For the second time, I ask that you please stop your bullying. Thank you.

Come on mate! You should let bygones be bygones, not bring that old Videoslots bickering/nonsense back into this thread too, no matter how you dress it up. Spintee has a 100% legitimate complaint because the CS agent contradicted the terms he was playing under. As for not attacking accredited sites remember it was my good self that got Monaco Aces suspended from their accreditation when I reported to Bryan they had no RG facilities in place. Please also look at the cr*p I/we gave bet-at (probably my favourite site) over their badly-prepared sister site SlottyVegas. (see the Slotty Vegas thread.)

To say we won't harangue an accredited site and point out their mistakes is not only incorrect but also paints us as a load of a$$lickers. I (and many others on here) will call foul, no matter who plays it.

 

[Johnnygotthebon]

Lmao!!!

Hi all hope all spinning well,

Just got a email of VS and had 100% bonus, Due to the fact that it comes in 10% inrements I ask support if I withdraw will it have any affects on bonus, I was told no, You can with draw and winnings any time but you lose the bonus,

Well I will add screen shots & wait a response, Not good enought if you ask me if you canot withdraw, It wouldnt really bother me if they added the bonus first but as it comes in 10% its out of order

Oh and 200 max cash out?

I went to test withdraw option and this is what said :::

Since you are in an active bonus qualification, the maximum cash out is equal to your deposit. According to our Terms & Conditions your funds will be fully released for withdrawal when you are 100% qualified. If you complete this withdrawal, any winnings and remaining bonus money will be forfeited. If you cancel this withdrawal your money will be sent back to your gaming account.
Kind regards

Support Videoslots

View attachment 48216

View attachment 48217
balance show 0 as not yet refreshed page

Where have u been????

So many people have complained about that so called bonus!
I fell for it as well.
I do not understand how they can call that a bonus????? It's not a bonus

Sorry mate. Don't even bother to do anything. Their customer service is (I don't wAnt to get banned)


Later.

 

[Jasminebed]

I well remember having to explain to my seven year old the difference between lying and being mistaken.

Videoslots has apologised for misinformation.

But contacting CS for clarification is what we are supposed to do.

Casinos need to stand behind what CS tells customers. They are their agents and represent the casino.

 

[LuckyDalia26]

I well remember having to explain to my seven year old the difference between lying and being mistaken.

Videoslots has apologised for misinformation.

Agreed, it looks like customer service in this case simply “stuffed up” and gave Spintee incorrect information.

Hi spintee,

You are correct, you have received incorrect information from one of our CS.

I do not see this as being intentional but simply a mistake on their part; ultimately casinos are responsible for whatever information their customer service gives out to players.

rest your mind assured that we will be dealing with our customer support for not providing the correct information, so that this will not repeat itself.

It's also a good sign whenever we see a Casino online rep reply so speedily to a thread like this openly admitting a mistake made by customer service and seeing that something is done about it.

That for me is a sign of a good and forthright accredited casino.

Best of luck to you Spintee

 

[Johnnygotthebon]

Best way to deal with a bully is....

I asked you politely to stop the targeted bullying. My mistake last time as pointed out by max, was that I should have reported the offensive comments before reacting in the inappropriate way I did. I won't make the same mistake regardless of how hard you continue to provoke me.

For the second time, I ask that you please stop your bullying. Thank you.

Totally ignore him!

 

[Johnnygotthebon]

??

Hi spintee,

You are correct, you have received incorrect information from one of our CS.

In order to take out your winnings and the bonus, you need to complete the wagering requirement.

You can however cash out your deposit amount whenever you want, this will then forfeit the bonus with any winnings that might have occurred. However a warning message is prompted before you would be able to do so.

There is no max-payout on deposit bonuses. Only a max bonus.

If you made a cash-out and your winnings was removed, we will of course re-pay you for this genuine mistake from our side.

Thank you for bringing this to our attention, and you can rest your mind assured that we will be dealing with our customer support for not providing the correct information, so that this will not repeat itself.

Kind Regards,
Lucas

Once again mr Lucas you have totally not handled a players issue.

Dealing with your cs rep is not going to help the player.

I suggest letting him/her cash out and move on.

Videoslots made a mistake. U admitted that. Then you should be liable for this. Not post to the player on how you are going to make things better for other players. He is not interested in your advertising and marketing responses to make videoslots more efficient.

You guys messed up, let him cash out.

 

[spintee]

Once again mr Lucas you have totally not handled a players issue.

Dealing with your cs rep is not going to help the player.

I suggest letting him/her cash out and move on.

Videoslots made a mistake. U admitted that. Then you should be liable for this. Not post to the player on how you are going to make things better for other players. He is not interested in your advertising and marketing responses to make videoslots more efficient.

You guys messed up, let him cash out.

I did play the cash out and manage to make a litle and than withdraw, The point is due to the bonus misinformation I could not deposit on another site to get bonus as used up my cash,

If was told the correct info at the time I would of deposit else were to get a worth while bonus,

Also its not the 1st time misinformation has been given out, Just if cs was as good as Lucas

 

[Johnnygotthebon]

I understand.

I believe that one person error should be compensated.

Lucas should have compensated you with some free spins or something for the stree

He didn't.

Only an email on how videoslots is so responsible and how they would discipline the rep. Basically totally ignoring your needs