Videoslots delaying payment of £45455.29 withdrawal

[Video_Poker_Pro]

If you wanted to gamble with funds belonging to your son he could simply have transferred to you and the casino would have been none the wiser.

I suspect your chance of being paid is close to zero unless VS feels very generous.

Generous Well they kind of are when they gimp the rtp and give us raw providers to play on battles. And i almost forgot about the 20€ deposit and 2500xp you have to earn to play that crap! We are on the right path

 

[SpinUk]

The consent was provided prior to even the deposit, and winnings. The form was completed within minutes of the request being issued, hardly a sign of my son being under duress. My access to his account remains to this day, as evidenced by the second deposit which took place 10 hours after the first and also after his letter of consent had been given. Had he been disproving of the initial deposit would this be likely?

The joint account has funds for shared financial commitments only, as do all of my accounts for personal commitments and reserves. As stated, I have no qualms with the funds being returned to his account. The thought was not there at point of the first deposit of any wrongdoing, as full consent was there and nothing in T&C’s seems to prohibit what was done, particularly with respect to the fact full consent was given prior to, and still to this day for the transactions to take place. This deposit was rejected due to me not wagering the funds, showing they were happy for me to play with funds deposited from third party payment methods, so again no wrongdoing was considered on the second deposit.

The intent wasn’t just to pass time, as much as to provide excitement at the potential of a win. I’m not here to justify whether you consider the actions strange, as I’ve already addressed the fact that many would consider mine and my sons financial links to be atypical. As is a diagnosis of a terminal illness, which my son understands to an extent that he as someone who has experienced the serotonin boost high roller gambling provides was happy to allow to happen irrespective of the end result. As it happens he has already been paid out the initial deposit, and stands to as far as I’m concerned benefit from the full amount of my winning should VS consider this necessary. He didn’t even expect payment to be returned to him should I have won as I have, so this is a situation that could work highly favourably for him.

As to comments pertaining my financial means, entirely irrelevant but should I have wished to liquidate assets for purpose of gambling I would have been both able and willing to. Inheritance =/= cash in the bank.

The point still stands irrespective of any of this irrelevance, that I don’t consider the casino to be acting fairly, nor in line with their terms. I will seek to pursue this to mine, my families and counsels fullest capacity and hope that video slots will act in a responsible, and fair way without causing additional duress to me in what is already a tough time.

Still not understanding why you would not get the 2k transfered to your own account before which would have avoided all this.

As “sharing finances” and having “joint accounts” with your son you would be doing transfers all day long from your own personal accounts. Why not this time? A transfer takes less than a minute.

I have my theories.

 

[Deleted member 62980]

Still not understanding why you would not get the 2k transfered to your own account before which would have avoided all this.

As “sharing finances” and having “joint accounts” with your son you would be doing transfers all day long from your own personal accounts. Why not this time? A transfer takes less than a minute.

I have my theories.

When you have shared finances, what’s the requirement? If together we buy a meal as we each have cashback credit cards/Apple Pay/reasons to pay ourselves through ease one will pay one time and one another. I understand this is a little/lot different but the same premise is there.

Why transfer funds to transfer it again, when a direct path is simply easier?

We don’t see a division of funds, which is why the idea of this being a money laundering concern was alien to me, but having it pointed out now it makes sense. This is however easily countered by running checks / returning the funds to him if they deem necessary. They are at present just hiding behind a wall of no contact.

 

[Lucky Loser]

Your shared finances is highly unusual behavior. Very much an outlier hence the red flags.

 

[Jono777]

Just caught up on this thread

From what I've read, I'd be more than happy with the returned deposits and that they have not taken matters further.

May sound blunt for which I apologise but also my honest opinion.

 

[SpinUk]

When you have shared finances, what’s the requirement? If together we buy a meal as we each have cashback credit cards/Apple Pay/reasons to pay ourselves through ease one will pay one time and one another. I understand this is a little/lot different but the same premise is there.

Why transfer funds to transfer it again, when a direct path is simply easier?

We don’t see a division of funds, which is why the idea of this being a money laundering concern was alien to me, but having it pointed out now it makes sense. This is however easily countered by running checks / returning the funds to him if they deem necessary. They are at present just hiding behind a wall of no contact.

Why have a joint account at all if that’s your position? Is your son on gamestop/exluded from Videoslots? Videoslots will of course know but would be unable to share that here.

 

[aceking123]

The bit I don't understand is why you have used your sons account to fund the deposits, you could of just used his information to deposit & name etc etc.

Unless your son is a minor.

Videoslots don't know who's playing behind a screen it could be anyone.

So if that was the case it would be down to Videoslots to show you was playing, which is near impossible.

 

[deleted20230517]

Gifts from family members happen all the time. They could ask for a stat dec if they were suspicious.......maybe??? Red flags are more likely if received from a 3rd party with no obvious links.

I dont understand. Its none of a casino's business how or where i get my money from. If a casino starts asking for these documents, i'm out of there. The places i play dont ask for that, and really i'm not looking to play at a casino either who needs to verify every manual payment done or transactions for that matter on my bank account. a proof of ownership i fully understand, and they get it

The problem is: he used the account of his son to deposit money. That is the breach of TOS of any casino. You cant deposit funds from another account not belonging to you. Dont matter the relation, any account on a casino is personal and not to be shared.

VS has all the right to decline, cancel, refund as they should. You where lucky to win; but you are not going to be lucky in this case. Everyone knows this that you cant use another one's bank account, credit card or such other then your own.

 

[Waxman]

At casino rewards like 10 years ago I used my brothers card. I asked support beforehand if it was ok. They just had him sign something they faxed and fax it back and someone called him it took him hour or so .

Reading there terms, I want to believe the casino will do the right thing .Because u deposited and they had son sign . And then when u decided to cash out they forced you to gamble the funds . I think maybe you should've asked if you could deposit another 2k , and of course chat would look at thier card and paste

1.12.6. depositing funds using a card which the account holder is not authorised to use.

Deposited funds were made payable b
2.7. Withdrawals from a Player Account are made through payments addressed to the Player or transferred to a bank account held in the name of the Player, as advised to Videoslots by the Player. Videoslots reserves the right to perform enhanced due diligence where a change is requested

3.5. Videoslots may request documents to verify the identity and/or authorisation to use a specific card and/or other facts provided by the Player before expediting deposits and/or withdrawals. This may cause slight delays.
But hindsight is always 2020

BUT them returning the funds has me really worried for you. Feel like they already wrote you off.

I just hope that's all of the tidbits ie we don't find out your son is on a watch list or something

 

[thr0b]

Could be that even if they allowed the use of the account, further checks may have revealed a self-excluded player’s account being used with permission by the relative. Hence the next step would be to void winnings, refund deposits and lock accounts.

 

[Waxman]

Could be that even if they allowed the use of the account, further checks may have revealed a self-excluded player’s account being used with permission by the relative. Hence the next step would be to void winnings, refund deposits and lock accounts.

I bet its something we're not being told

 

[Mouche12]

I wonder if Videoslots will get its license to enter the Dutch market?

 

[Team.Videoslots]

Hi @Mouche12

We are looking into it.

No date set but, of course, we would like to have it, to offer our services for the Dutch.

Kind regards,
Team Videoslots

 

[Waxman]

Thought I'd post this here

2.2.1. You acknowledge and understand that funding Your Player Account using credit cards is prohibited and unauthorized. Accordingly, You agree that Your Player Account will not be funded, whether directly or indirectly, using credit cards, whether issued by a credit and/or financial institution licensed in the United Kingdom or otherwise. You further understand, agree and acknowledge that if, at any time whatsoever, Videoslots has reason to believe that You:

• Funded/are funding Your Player Account using a credit card; and/or
• Funded/ are funding a third-party payment method using a credit card

Videoslots reserves the right, at its own discretion, to suspend Your Player Account pending a complete investigation in relation to potential deposits, whether directly or indirectly, effected to Your Player Account using credit cards.

You further understand, agree and acknowledge that if thereafter Videoslots discovers, detects and/or identifies that You:

• Funded/are funding your Member Account using a credit card; and/or
• Funded/ are funding a third-party payment method using a credit card

Such activity will be deemed as constituting a violation of the Terms and Conditions amounting to fraud, and by extension:

• Videoslots reserves the right, at its own discretion, to cancel or block Your Player Account;
• Videoslots reserves the right, at its own discretion, to cancel, reverse or adjust any transactions, forfeit funds deposited and/or winnings generated from deposits effected to Your Player Account using credit cards; and
• You waive any and all right(s) to claim for any related shortcomings.

 

[Deleted member 62980]

A lot has been said here, and due to personal circumstances surrounding my health I have not been active on the forum other than to view what's been said.

I have reviewed the many comments, some of which asking bizarrely personal questions, and some making rash assumptions. I'll however address a few of the points, so the format of this shall be a bit odd - lets jointly blame the oramorph and the sarcoma.

My sons bank have confirmed to him that none of their terms and conditions have been breached by him allowing me access to his account, bank card nor the funds deposited to Video Slots, provided he accepted responsibility for any and all transactions that took place as a result of the sharing by him with me of his details.

I upon winning big with Videoslots, prior to me being aware there were any issues with my withdrawal opened an account with their sister site Mr Vegas and deposited cumulatively £2000, from MY bank card registered fully in my name. My accounts with both sites have now gone through their full verification process, and I have had confirmation that a manual payment of the remaining balance that is stuck in Mr Vegas and has been since the account was restricted has been requested from the payments team, we will see. This is for the value of £1980.

The transactions between both sites will I have no doubt be traceable to one IP, and one device - meaning both transactions were initiated by the same person IE me, the casino account was not shared.

I have provided extensive verification documentation, even above and beyond what's been requested. Including (not necessarily extensively, as forgive me but I may have forgotten some), my driving license and passport, me holding my driving license, my sons letter of consent, a photo of my son holding said letter of consent, my bank statement, a second accounts bank statement, proof of the transaction with Mr Vegas coming from the card number ending ****, proof of ownership of the card number ending ****, and a declaration of some sort of which I can't remember the name but to do with responsible gambling IE me providing my profession, income and whatnot.

My son is not a minor. My son is not a problem gambler. However these facts should hold no relevance. The money although yes was his, I was authorised fully by him to transact with the website in my own right, as has been confirmed by provision of a letter of consent. The money was considered by him to no longer be his the moment he gave me consent and the transaction was initiated. He has since had returned to him the £4000 deposits, so he is in fact better off than he thought he would be. As however I have said, if they were to decide to make it payable solely to me, to my son, or to an account we hold in joint names i truly would not care in the slightest. Just that payment of the outstanding funds is received by either and/or both of us.

I have now had confirmed that the winnings totalling some £41k+ have been confiscated, as I didn't comply with their terms and conditions. Upon requesting advice from them as to which terms have not been complied with, their live chat produced a screenshot of the exact area of the terms that @Waxman shows above. This however relates SOLELY to payments being made directly or indirectly by credit card - no implicit disallowance of use of a 3rd parties payment method. Having requested assistance from my counsel in reviewing the terms, they are wholly unable to highlight a section that attests to any wrongdoing on my part, nor on that of my son.

I'm not questioning however that they disprove of this practice. This was shown by the email I advised earlier in the thread that they sent on 25/09 (after both deposits, and my initial requesting of the withdrawal) that although the 3rd party documents were approved and my account was verified, if I continued using 3rd party transactions it may result in permanent closure of my account. This was also after I had transacted with their sister site with a payment method in my name.

I've indirectly been in touch with both the ITV and Channel 4. Have indirectly had contact with researchers from two high profile TV shows, one respectively from each network. I have indirectly provided them with a firm overview of the events, and a copy of all relevant terms within VS's T&C's with the name redacted and been advised that given my health and the high value outstanding, there is a strong possibility of either my story or me directly featuring on air if I don't receive a favourable outcome or I decide to proceed with media engagement further regardless. I've also had contact with news outlets, the press and social media pages. They have been sent a detailed run through of what's happened by an agent of me so as to ensure no link to this, as well as all relevant sections of the websites terms and conditions with their name redacted again so as to ensure no link to this.

@Team.Videoslots the ball is firmly in your court. I have recourse through the media in the uk. causing drastic damage to your public image. Direct recourse is with IBAS potentially, or my counsels willingness to engage with a Maltese legal team to pursue this through the courts should the decision by IBAS a) not go in my favour or b) you not consider payment of the funds requested against their decision due to it being above £10000. as far as I am concerned, your terms and conditions are clear on this, in absence of any mention that third party transactions are a breach. If you wish to continue confiscating funds on this basis, I would strongly advise making the number of versions of your terms and conditions 20, and including PRECISE confirmation that third party payment methods are a clear breach of terms and conditions. This, as far as I can see, is not present.

I have access to the means to pursue this to its fullest, and wholly intend to do so.

I've linked your CEO and a couple of other executives in comms relating to this issue, but I would strongly advise you advise your PR or press teams of the potential shitstorm that is to come from involvement of UK based consumer affairs and daytime television shows with two of the largest television channels here, and further outlets of consumer media.

As it is clear this service will be of no further help, there will be no further interaction from me with comments made on this thread, until such time a firm resolution is met, should I not be restricted in communication as part of any settlement made.

 

[Casinomeister]

@Deleted member 62980 - I get it, hoping to give Videoslots bad publicity may be a way of coercing them to agree to what you've claimed here, but this might backfire on you and you just might find yourself high and dry. As soon as you start using someone else's funds you're placing the casino operation into a high serious risk area (RE: Source of wealth requirements that are dictated by their licensing jurisdiction), and you just might get only your deposits back. I only know your side of this problem - I do not know Videoslot's side yet - and probably never will since you did not use our PAB service.

I wish you luck in this and hope that it turns out positively for you, but sometimes it's wise not to show all of your cards in a public forum. It may have been better to have kept this as a private matter. Once a casino get threatened with bad publicity or legal threats in a public forum, they will in most cases say "speak to the hand" and tell you to lawyer up. That's how situations like this usually go.

 

[Deleted member 62980]

@Deleted member 62980 - I get it, hoping to give Videoslots bad publicity may be a way of coercing them to agree to what you've claimed here, but this might backfire on you and you just might find yourself high and dry. As soon as you start using someone else's funds you're placing the casino operation into a high serious risk area (RE: Source of wealth requirements that are dictated by their licensing jurisdiction), and you just might get only your deposits back. I only know your side of this problem - I do not know Videoslot's side yet - and probably never will since you did not use our PAB service.

I wish you luck in this and hope that it turns out positively for you, but sometimes it's wise not to show all of your cards in a public forum. It may have been better to have kept this as a private matter. Once a casino get threatened with bad publicity or legal threats in a public forum, they will in most cases say "speak to the hand" and tell you to lawyer up. That's how situations like this usually go.

We are a week on from my first contact with them, and I have had no email that has been consistently promised.

I’ve already had deposits returned and nothing further, so at this point I have nothing to lose.

At this point, everything has been aired.

Media involvement is not a threat, it’s a promise. I confirmed in an email to VS execs on last weeks that I had appointments booked with news outlets post my imposed deadline should resolution not be met.

Simply two choices to be made, do what is right by their terms and conditions or do what is wrong and face the consequences both publicly in the eye of the uk consumer and privately through IBAS and the Maltese courts.

Regarding my not using PAB, I asked Max if I should and he said no.

Regarding them threatening to lawyer up. I already have a domestic counsel who has contact with Maltese representation should things proceed in that manner

I had no intention of continuing this conversation, but involvement of the forums chief somewhat changed that.

 

[Waxman]

Go get em .

they sent on 25/09 that although the 3rd party documents were approved and my account was verified, if I continued using 3rd party transactions it may result in permanent closure of my account.

I guess it comes down to how this email was dated/ worded ... they knowingly accepted the deposits .


You guys can't gamble with credit cards in the u.k.?

Its almost encouraged in ontario. In fact a few casinos ONLY accept c.c.

 

[Jono777]

Go get em .

they sent on 25/09 that although the 3rd party documents were approved and my account was verified, if I continued using 3rd party transactions it may result in permanent closure of my account.

I guess it comes down to how this email was dated/ worded ... they knowingly accepted the deposits .


You guys can't gamble with credit cards in the u.k.?

Its almost encouraged in ontario. In fact a few casinos ONLY accept c.c.

No, credit cards were banned for gambling quite recently.

One of very few good moves by our beloved UKGC.

 

[Lemon]

I mean fucking hell, what a post that was up there. How dare a highly reputed online casino not rush through the AML process to pay a large some of money that has been won in red flag circumstances. Next time follow the rules like everyone else.

 

[paul7388]

A lot has been said here, and due to personal circumstances surrounding my health I have not been active on the forum other than to view what's been said.

I have reviewed the many comments, some of which asking bizarrely personal questions, and some making rash assumptions. I'll however address a few of the points, so the format of this shall be a bit odd - lets jointly blame the oramorph and the sarcoma.

My sons bank have confirmed to him that none of their terms and conditions have been breached by him allowing me access to his account, bank card nor the funds deposited to Video Slots, provided he accepted responsibility for any and all transactions that took place as a result of the sharing by him with me of his details.

I upon winning big with Videoslots, prior to me being aware there were any issues with my withdrawal opened an account with their sister site Mr Vegas and deposited cumulatively £2000, from MY bank card registered fully in my name. My accounts with both sites have now gone through their full verification process, and I have had confirmation that a manual payment of the remaining balance that is stuck in Mr Vegas and has been since the account was restricted has been requested from the payments team, we will see. This is for the value of £1980.

The transactions between both sites will I have no doubt be traceable to one IP, and one device - meaning both transactions were initiated by the same person IE me, the casino account was not shared.

I have provided extensive verification documentation, even above and beyond what's been requested. Including (not necessarily extensively, as forgive me but I may have forgotten some), my driving license and passport, me holding my driving license, my sons letter of consent, a photo of my son holding said letter of consent, my bank statement, a second accounts bank statement, proof of the transaction with Mr Vegas coming from the card number ending ****, proof of ownership of the card number ending ****, and a declaration of some sort of which I can't remember the name but to do with responsible gambling IE me providing my profession, income and whatnot.

My son is not a minor. My son is not a problem gambler. However these facts should hold no relevance. The money although yes was his, I was authorised fully by him to transact with the website in my own right, as has been confirmed by provision of a letter of consent. The money was considered by him to no longer be his the moment he gave me consent and the transaction was initiated. He has since had returned to him the £4000 deposits, so he is in fact better off than he thought he would be. As however I have said, if they were to decide to make it payable solely to me, to my son, or to an account we hold in joint names i truly would not care in the slightest. Just that payment of the outstanding funds is received by either and/or both of us.

I have now had confirmed that the winnings totalling some £41k+ have been confiscated, as I didn't comply with their terms and conditions. Upon requesting advice from them as to which terms have not been complied with, their live chat produced a screenshot of the exact area of the terms that @Waxman shows above. This however relates SOLELY to payments being made directly or indirectly by credit card - no implicit disallowance of use of a 3rd parties payment method. Having requested assistance from my counsel in reviewing the terms, they are wholly unable to highlight a section that attests to any wrongdoing on my part, nor on that of my son.

I'm not questioning however that they disprove of this practice. This was shown by the email I advised earlier in the thread that they sent on 25/09 (after both deposits, and my initial requesting of the withdrawal) that although the 3rd party documents were approved and my account was verified, if I continued using 3rd party transactions it may result in permanent closure of my account. This was also after I had transacted with their sister site with a payment method in my name.

I've indirectly been in touch with both the ITV and Channel 4. Have indirectly had contact with researchers from two high profile TV shows, one respectively from each network. I have indirectly provided them with a firm overview of the events, and a copy of all relevant terms within VS's T&C's with the name redacted and been advised that given my health and the high value outstanding, there is a strong possibility of either my story or me directly featuring on air if I don't receive a favourable outcome or I decide to proceed with media engagement further regardless. I've also had contact with news outlets, the press and social media pages. They have been sent a detailed run through of what's happened by an agent of me so as to ensure no link to this, as well as all relevant sections of the websites terms and conditions with their name redacted again so as to ensure no link to this.

@Team.Videoslots the ball is firmly in your court. I have recourse through the media in the uk. causing drastic damage to your public image. Direct recourse is with IBAS potentially, or my counsels willingness to engage with a Maltese legal team to pursue this through the courts should the decision by IBAS a) not go in my favour or b) you not consider payment of the funds requested against their decision due to it being above £10000. as far as I am concerned, your terms and conditions are clear on this, in absence of any mention that third party transactions are a breach. If you wish to continue confiscating funds on this basis, I would strongly advise making the number of versions of your terms and conditions 20, and including PRECISE confirmation that third party payment methods are a clear breach of terms and conditions. This, as far as I can see, is not present.

I have access to the means to pursue this to its fullest, and wholly intend to do so.

I've linked your CEO and a couple of other executives in comms relating to this issue, but I would strongly advise you advise your PR or press teams of the potential shitstorm that is to come from involvement of UK based consumer affairs and daytime television shows with two of the largest television channels here, and further outlets of consumer media.

As it is clear this service will be of no further help, there will be no further interaction from me with comments made on this thread, until such time a firm resolution is met, should I not be restricted in communication as part of any settlement made.

TV stations interested in your story.

Guessing since Jeremy Kyle show got cancelled must be Judge Rinder you will be appearing in.

Good luck in your legal battles and pursuing through the media lol.

 

[Deleted member 62980]

TV stations interested in your story.

Guessing since Jeremy Kyle show got cancelled must be Judge Rinder you will be appearing in.

Good luck in your legal battles and pursuing through the media lol.

This morning.
Take care

 

[Deleted member 62980]

I mean fucking hell, what a post that was up there. How dare a highly reputed online casino not rush through the AML process to pay a large some of money that has been won in red flag circumstances. Next time follow the rules like everyone else.

Am I being triggered into replying? Yes

What rules exactly are you implying I follow? Please do tell.

 

[thr0b]

My guess is they may be withholding based on some of these clauses -

1.4. Only one Player Account per Player is allowed. Should You attempt or successfully open more than one Player Account, under your own name or under any other name, or should You attempt or succeed in using the Website by means of any other person's Player Account, Videoslots will be entitled to immediately close all your Player Accounts, retain all monies in such Player Accounts and bar You from future use of the Website. Should Videoslots have reason to believe that You have registered and/or used more than one Player Account with Videoslots, or colluded with one or more other individuals using a number of different Player Accounts with Videoslots, Videoslots shall be entitled to deem such accounts as constituting Multiple Player Accounts, and treat them in accordance with this clause 1.4.
2.7. Withdrawals from a Player Account are made through payments addressed to the Player or transferred to a bank account held in the name of the Player, as advised to Videoslots by the Player. Videoslots reserves the right to perform enhanced due diligence where a change is requested.

Not saying for definite. Just £45k really isn’t a lot to them, so if they’re not paying it, they’re fairly confident that they have a good reason not to. It might not be “the right” reason, but if they’ve found something in the terms, or something that concerns them, they won’t pay.

 

[toms596]

The main problems I can see with this are -

You deposited with your sons card.

Videoslots then told you not deposit with someone elses card.

You deposit again with the same card after losing the original deposit.

Had this win occured with the original deposit you may have had a case.