I joined Betsson casino on Monday, it was easy and straightforward, even told me I didn't have to send any verification docs at the moment, I could just make my first deposit and play.
Fortunately just before I was going to deposit I thought on a whim I'd check what other casinos were in the group, and Betsafe was/is one of them.
I'm glad I checked because a couple of years or so ago I went through a really bad run and self excluded from the half dozen or so places I played at, at that time, and Betsafe was one of them (nothing wrong with Betsafe BTW)
So I contacted Betsson and asked them to check if I could play there as I didn't want any hassle should I be fortunate enough to make a withdrawal, and today I was informed I couldn't because of the Betsafe self exclusion in the past.
Now that's fair enough and I have no problem with that, but why did their system not pick this up when I registered? After all, my name, date of birth, home address and email address which I used on Monday to register with them are all exactly the same as they were when I registered with Betsafe.
I emailed them to ask, but as yet have had no reply.
