Baptism by Fire - success VeraJohn Casino giving it a go

[PaaskeDenmark]

I have used Skrill to withdraw many times. It is not available as a selection on the cashiers page but I was told to send an email with a withdrawal request to the support staff with my Skrill account details. The money has always been processed within 30 minutes.

Thanks mate I know that was also what I wrote if you read my post I just find it very annoying when all other Casinos has withdrawal to Skrill and E-Wallets available in their Cashier and only Vera & John does not

 

[Vera&John]

Hi The Viking,

I will see what I can do for you and will come back to you and let you know.

Best Regards
Rupert
Vera&John

Hi The Viking,

Please send me your email address and I will ask one of our CRM agents to get in touch with you.

 

[Vera&John]

I like Veraandjohn, but being from Denmark only a small selection of IGT games are available. Any chance that Netent games will become available to us?

Hi QueenBee
We are actively looking at adding new game providers to the Danish site. We will definitely be adding more games in the coming months and will be continuing a more frequent roll-out thereafter. We have some exciting plans in the pipeline for our Danish players and look forward to being able to announce them to you very soon. Please send me your email address so that we can keep you updated when new games and providers are launched. Thank you once again for your feedback.

 

[Vera&John]

Really really thank you, at least you are giving me the hope!
If you want i could give you my mail so you could locate my account.
Luca

Hi Luca,

I have received feedback in regards to your query. We would love to be able to offer players in Italy access to our casino site and large gaming portfolio. There are however legal restrictions in place in Italy which prevents Vera&John from being able to open a gambling site to Italian players without first obtaining a licence. In the future, we hope to be able to allow Italian players to play on a specially designed and licensed Vera&John Italian site. Please send us your email address to keep on file and we'll notify you when we are ready to go live to the Italian market.
We look forward to welcoming you back to our casino soon.

 

[dunover]

My cash out accepted Sunday has not arrived back to my debit card as of Tuesday which usually happens if I get paid out on a weekend.
Hopefully tomorrow then....

 

[spintee]

My cash out accepted Sunday has not arrived back to my debit card as of Tuesday which usually happens if I get paid out on a weekend.
Hopefully tomorrow then....

Same as sunday afternoon, Normally 2 days from any other site, (coral) I withdraw other day and was in my bank less than 24rhs, I have hadi it t to go in on the 3rd day often but also seen it can go in afternoon as well
UPDATE:: I just had a payment go in from guts, Now waiting on VJ & a skrill payment to complete my withdraws

 

[spintee]

My cash out accepted Sunday has not arrived back to my debit card as of Tuesday which usually happens if I get paid out on a weekend.
Hopefully tomorrow then....

Mines in 30/4, So is a skrill payment that I was worried about due to reading some bad reviews,

 

[Vera&John]

Yes, thanks. I'm aware of those, but do you offer an actual DEPOSIT limit?

Hi Dunover,

Responsible Gaming is of utmost importance to us. Vera&John is operated under an LGA licence and thus the reason why we display the LGA-required gaming limits, which include Session Limit, Loss Limit and Login Limit. (

You do not have permission to view link Log in or register now.

)

Our default deposit limits are as follows although they do differ slightly per market/region:
Per transaction: 500 (EUR, GBP, USD)
Daily Deposit: 700 (EUR, GBP, USD)
Monthly Deposit: 2,000 (EUR, GBP, USD)

You'll notice these limits are in fact tighter than most online casinos, due to the priority we place on responsible gaming. These limits can however be adjusted upon the player’s request via contact with our customer support team and following the player verification process.

If you send me your email address and confirm where you reside, I will gladly send you specific deposit limits for your region.

Regarding your query around your withdrawal, bank card withdrawals usually take between 3 to 5 working days, depending on the time the withdrawal was approved, your location and your card company/bank. This information should be visible on your account withdrawal page.

I hope this answers your questions and we look forward to welcoming you back at Vera&John Casino.

 

[spintee]

Just had another deposit & made a small withdraw, payment went from waiting to accepted in about ten minutes, If this means its been sent than I serious take my hat of to them, Games running smooth, clean and fresh look to the site, easy navigation, Good bonus system (fun) but wager on spins ,

I can see my self being a all time player here, keeps me away from MG, I do like them but if on same platform I get drawn into them to quick

thank you VJ

 

[dunover]

Hi Dunover,

Responsible Gaming is of utmost importance to us. Vera&John is operated under an LGA licence and thus the reason why we display the LGA-required gaming limits, which include Session Limit, Loss Limit and Login Limit. (

You do not have permission to view link Log in or register now.

)

Our default deposit limits are as follows although they do differ slightly per market/region:
Per transaction: 500 (EUR, GBP, USD)
Daily Deposit: 700 (EUR, GBP, USD)
Monthly Deposit: 2,000 (EUR, GBP, USD)

You'll notice these limits are in fact tighter than most online casinos, due to the priority we place on responsible gaming. These limits can however be adjusted upon the player’s request via contact with our customer support team and following the player verification process.

If you send me your email address and confirm where you reside, I will gladly send you specific deposit limits for your region.

Regarding your query around your withdrawal, bank card withdrawals usually take between 3 to 5 working days, depending on the time the withdrawal was approved, your location and your card company/bank. This information should be visible on your account withdrawal page.

I hope this answers your questions and we look forward to welcoming you back at Vera&John Casino.

Yes thanks received the withdrawal today, so in my account 3 days later not too bad! I wasn't criticizing the RG aspect of VJ, but wondered why you don't have a player menu to choose the amount for daily/weekly/monthly deposit limit like most sites. Remember session limit/loss limit are not the same as a DL facility, as a player can deposit say 50, w/d 1000 and then redeposit it all because he doesn't actually hit a loss limit until he's in deficit for the period, whereas if he had a DL of say 100, once he w/d his 1000 he could then only redeposit 50 until his DL period refreshed.
Mind you with that above in mind, I can see why some sites may not like DL's........

 

[Vera&John]

Just had another deposit & made a small withdraw, payment went from waiting to accepted in about ten minutes, If this means its been sent than I serious take my hat of to them, Games running smooth, clean and fresh look to the site, easy navigation, Good bonus system (fun) but wager on spins ,

I can see my self being a all time player here, keeps me away from MG, I do like them but if on same platform I get drawn into them to quick

thank you VJ

Hi Spintee

Thank you for your feedback on your experience at Vera&John. We are glad to hear that it was an all-round positive gaming experience for you and that we met your expectations. We look forward to welcoming you back at our casino.

 

[bowki]

I will give you guys a try right now. The first impression (especially because you have "german" in your name and your location is austria) i get reading the T&Cs and registering is that your german language is horrible. A lot of grammar mistakes and some sentences dont make any sense.
For an example:
"Wenn Sie die Vorteile der Boni nicht möchten und in Anspruch nehmen, und mit allen damit verbundenen Wettanforderungen gebunden werden, werden Sie in der Lage sein, Ihre Gewinne jederzeit zu widerrufen."

I registered because of CM and i know the T&Cs of OCs, but if i were an unexperienced, first time customer all my alarm bells would be ringing and i would never register.

 

[plasticnote]

very nice setup, good place to play.

However no skrill cashout, have to send an email to support and got bonuced back.

they do need to fix this and add skrill as cashout method.

but over all, love it.

plasticnote

 

[Vera&John]

I will give you guys a try right now. The first impression (especially because you have "german" in your name and your location is austria) i get reading the T&Cs and registering is that your german language is horrible. A lot of grammar mistakes and some sentences dont make any sense.
For an example:
"Wenn Sie die Vorteile der Boni nicht möchten und in Anspruch nehmen, und mit allen damit verbundenen Wettanforderungen gebunden werden, werden Sie in der Lage sein, Ihre Gewinne jederzeit zu widerrufen."

I registered because of CM and i know the T&Cs of OCs, but if i were an unexperienced, first time customer all my alarm bells would be ringing and i would never register.

Hi Bowki,

Thank you for your comment. We are glad to hear that you have decided to visit our casino and try your luck. Thank you for your feedback regarding our Terms&Conditions, I will look into this and amend the German terms to ensure better clarity and transparency.
We hope that you enjoy the experience at Vera&John.

 

[spintee]

Verry quick payout an all, I have a few more depos when my next cash rolls in, keep up the good work VJ and sure it pay off

 

[bowki]

Had a good first experience. Didnt win anything, but everything worked without any problems.

 

[Vera&John]

Had a good first experience. Didnt win anything, but everything worked without any problems.

Hi bowki,

Thank you once again for your feedback in regards to some of the German translations on our site. We have now updated the German site content, so we hope that it is now more understandable and transparent.

Thank you for playing at Vera&John Casino.

 

[gagamel]

VeraandJohn is one of my favorite Netent casinos.
Never had any problems with the games. CS is very friendly and the withdrawals are very fast. I remember that I made withdrawals to my bank account and they hit within a day.

I think I have a lot of points left in my account, have to visit the casino and buy some FS

 

[Vera&John]

VeraandJohn is one of my favorite Netent casinos.
Never had any problems with the games. CS is very friendly and the withdrawals are very fast. I remember that I made withdrawals to my bank account and they hit within a day.

I think I have a lot of points left in my account, have to visit the casino and buy some FS

Hi Gagamel,

Thank you for your feedback on your experience at Vera&John. We are thrilled to hear that we are one of your favourite online casinos and will continue to strive to meet your expectations.

We are glad to hear that you are enjoying earning loyalty coins in our Rewards Program and hope you have fun spending them on well deserved bonuses in the shop. You can now access the shop on your mobile too so try it out if you haven't yet!

Thank you for playing at Vera&John.

 

[Vera&John]

took yesterday 90+90 but had a short dead experience.
pros: achievements, loyalty coins.
cons: no MG games, free spins with wagering

based on what emails i will further receive with promos, if any, maybe i will give another try.

Hi asadzareef89 and syntynyt,

We've got some exciting news for you - we've just launched the first Microgaming games on our site today. You asked for Microgaming on Vera&John and now you've got it!

As you know Microgaming has a huge selection of games so the roll-out will be a gradual one, but the first few games are up on-site today and we'll be launching many more in the weeks to come.

We appreciate your feedback and will continue to listen to what our players want.

Thank you for playing at Vera&John.

 

[knaggen]

hi there i have played there for a while and can warmly recommend it

good luck to u all

 

[tod00RS]

Hi.
I have been playing here almost a year and I can say only good things about V&J casino.
I had nice winnings here and all of them were paid very fast (2-12 hours).
My two last withdrawals were from free spins bought with coins in their loyalty program and they were honored without any problem.
Few days ago I bought 10FS on Starburst and after wagering winnings I had 270 euros.
After sending email to their support I got my winnings in less then half an hour.
The only thing they should fix is implementing Skrill in withdrawal options (even though it is possible to withdraw to Skrill by contacting their support).
I highly recommend V&J casino to all players.

 

[spintee]

Hi.
I have been playing here almost a year and I can say only good things about V&J casino.
I had nice winnings here and all of them were paid very fast (2-12 hours).
My two last withdrawals were from free spins bought with coins in their loyalty program and they were honored without any problem.
Few days ago I bought 10FS on Starburst and after wagering winnings I had 270 euros.
After sending email to their support I got my winnings in less then half an hour.
The only thing they should fix is implementing Skrill in withdrawal options (even though it is possible to withdraw to Skrill by contacting their support).
I highly recommend V&J casino to all players.

I think it was stated somewhere that contact support for skrill options,
Yes super fast pay out, How sites should take a note to how it should be done, Had withdraws but not had much luck on there, Saying that not had much luck anywhere

 

[Vera&John]

Microgaming games at Vera&John

Hi Guys,

Today we've launched 3 more Microgaming games at Vera&John - Thunderstruck,Girls with Guns - Jungle Heat and Girls with Guns II - Frozen Dawn. We're launching Mermaids Millions and Avalon later this week so keep an eye out for those game releases.

The Microgaming fans will know that the MG library of games is HUGE, so we'd really like your feedback and input as to which games you'd like to see launched next at our casino. Thunderstruck II or Immortal Romance perhaps?

Looking forward to receiving your feedback.

 

[thebigs]

Hi Guys,

Today we've launched 3 more Microgaming games at Vera&John - Thunderstruck,Girls with Guns - Jungle Heat and Girls with Guns II - Frozen Dawn. We're launching Mermaids Millions and Avalon later this week so keep an eye out for those game releases.

The Microgaming fans will know that the MG library of games is HUGE, so we'd really like your feedback and input as to which games you'd like to see launched next at our casino. Thunderstruck II or Immortal Romance perhaps?

Looking forward to receiving your feedback.

Both Thunder 2 and Immortal PLEASE.

 

[Tirilej]

Hi Guys,

Today we've launched 3 more Microgaming games at Vera&John - Thunderstruck,Girls with Guns - Jungle Heat and Girls with Guns II - Frozen Dawn. We're launching Mermaids Millions and Avalon later this week so keep an eye out for those game releases.

The Microgaming fans will know that the MG library of games is HUGE, so we'd really like your feedback and input as to which games you'd like to see launched next at our casino. Thunderstruck II or Immortal Romance perhaps?

Looking forward to receiving your feedback.

Hm..I wonder if it was at your casino I looked for Centre Court and couldn't find it.
If you don't have it, then get it please

 

[Vera&John]

Both Thunder 2 and Immortal PLEASE.

Hi thebigs

Thank you for your feedback! We are pleased to tell you that we have just launched both Thunderstruck II and Immortal Romance at our Casino so you can log in and play them today. Do let us know if there are any other MG games you'd like to see on the site and we'll do our best to make it happen!

Thanks for playing at Vera&John.

 

[Vera&John]

Hm..I wonder if it was at your casino I looked for Centre Court and couldn't find it.
If you don't have it, then get it please

Hi Tirilej
Thank you for your feedback! We have added Centre Court to our game release plan and will be launching it at our Casino within the next few weeks. We'll let you know once it's live.

Thanks for playing at Vera&John.

 

[spintee]

Hi thebigs

Thank you for your feedback! We are pleased to tell you that we have just launched both Thunderstruck II and Immortal Romance at our Casino so you can log in and play them today. Do let us know if there are any other MG games you'd like to see on the site and we'll do our best to make it happen!

Thanks for playing at Vera&John.

blow me VJ nearly as good as the other site that uploaded games withen 10 mins, I forgot who it was now, Glad you got more microgaming games, Low what about a good bonus that bonus cup is not doing it for me 20 =25 & 40 =55 I no that it only kicks in once you touch bonus, But I only like to depo 10 - 15 at times, alow I might deposit this about ten times aday on sites, I did deposit £30 other day and thats the most I deposit in 1 time for years, As stated I can easy depost a few hundrud in 1 day on number of sites but I used the bonus cup and did not even get no play play time, Im a small roller and nether ask for money as I like deposit bonus
4339621 2014-06-06 15:11:28
It means alot to players that you are active and ask what players want, Goes to show that abit of effort can go along way & when comes to online gamble, Theres only a few sites that I can really take my hat of to, Including yourself, All this hype about top rank casino does not mean much to me,

 

[Vera&John]

blow me VJ nearly as good as the other site that uploaded games withen 10 mins, I forgot who it was now, Glad you got more microgaming games, Low what about a good bonus that bonus cup is not doing it for me 20 =25 & 40 =55 I no that it only kicks in once you touch bonus, But I only like to depo 10 - 15 at times, alow I might deposit this about ten times aday on sites, I did deposit £30 other day and thats the most I deposit in 1 time for years, As stated I can easy depost a few hundrud in 1 day on number of sites but I used the bonus cup and did not even get no play play time, Im a small roller and nether ask for money as I like deposit bonus
4339621 2014-06-06 15:11:28
It means alot to players that you are active and ask what players want, Goes to show that abit of effort can go along way & when comes to online gamble, Theres only a few sites that I can really take my hat of to, Including yourself, All this hype about top rank casino does not mean much to me,

Hi Spintee

Thank you so much for your feedback. I am glad to know that we are meeting your expectations by responding to player requests and will continue to strive to offer you the best gaming experience and the best service available.

In regards to your feedback on our Bonus offers - I would like to discuss your case with our CRM team. Please can you send me a private message with your email address and player details so we can look into it further.

Thank you for playing at Vera&John, we appreciate your loyalty.

 

[Tirilej]

Hi Spintee

Thank you so much for your feedback. I am glad to know that we are meeting your expectations by responding to player requests and will continue to strive to offer you the best gaming experience and the best service available.

In regards to your feedback on our Bonus offers - I would like to discuss your case with our CRM team. Please can you send me a private message with your email address and player details so we can look into it further.

Thank you for playing at Vera&John, we appreciate your loyalty.

I was wondering about those bonuses too.
A couple of times I've been offered a ''great'' bonus. Like a 50% worth $5 or $10

Who are deciding the size of the offer? Are you going after the amount deposited before?
I've just made a couple I think but in case you want me back then those offers are not tempting

I play without a bonus mostly so just wondering why I get that small amount?

 

[maphesto]

I was wondering about those bonuses too.
A couple of times I've been offered a ''great'' bonus. Like a 50% worth $5 or $10

Who are deciding the size of the offer? Are you going after the amount deposited before?

They have a meter where all account activity, deposits, wagering etc is counted and when you reach higher levels you have higher bonuses. I am at level 11 and I receive 100% now and then. I think it's 100% up to 250 SEK.

 

[Tirilej]

They have a meter where all account activity, deposits, wagering etc is counted and when you reach higher levels you have higher bonuses. I am at level 11 and I receive 100% now and then. I think it's 100% up to 250 SEK.

I think I've managed to the second only
I will probably stay there. There is too many casinos out there right now.

It has to be something special to make me leave my normal favourits.
Thanks for telling me Maphesto

 

[Vera&John]

I think I've managed to the second only
I will probably stay there. There is too many casinos out there right now.

It has to be something special to make me leave my normal favourits.
Thanks for telling me Maphesto

Hi Tirileij,

Thanks for asking about our Bonus Programs. At Vera&John, we evaluate player activity on site on an individual basis and like to tailor our promotions accordingly, as we know each player is unique.

You can also purchase deposit bonuses in our Loyalty Shop, as and when you please. We've actually got a special discounted deposit bonus available now until the end of the week.

We hope that you will try your luck at Vera&John again soon and look forward to welcoming you back!

 

[Tirilej]

Hi Tirileij,

Thanks for asking about our Bonus Programs. At Vera&John, we evaluate player activity on site on an individual basis and like to tailor our promotions accordingly, as we know each player is unique.

You can also purchase deposit bonuses in our Loyalty Shop, as and when you please. We've actually got a special discounted deposit bonus available now until the end of the week.

We hope that you will try your luck at Vera&John again soon and look forward to welcoming you back!

Thanks for the reply!

Funny though I maybe have the same username in there. I better check that, because yesterday I suddenly got an offer for a 100% up to $50
Maybe just a coincidence and I would have used it if I could right now but not much playing for me this summer.

Nice to see those offers exists though

 

[syntynyt]

We've actually got a special discounted deposit bonus available now until the end of the week.

50% deposit bonus, max €25
Cost: 620

€10 spin credit on any slot or video slot
Cost: 600

i would save a deposit with 600 coins in my account than taking that bonus.

 

[spintee]

50% deposit bonus, max €25
Cost: 620

€10 spin credit on any slot or video slot
Cost: 600

i would save a deposit with 600 coins in my account than taking that bonus.

Im with you on that 1, But remember VJ deposit bonus is like extra free play, As if you do not dip into than the deposit carry no wager and free to withdraw, So if you get lucky on the first few spins than you can withdraw without worry about wager req

 

[Azzurri]

Hi V&J,

I might finally look to make my first deposit now you've got more providers. Glad I checked this thread again out of curiosity, otherwise I would have thought you were still a netent casino.

Two questions, I have had an account for months, yet never deposited, so if I wanted the welcome bonus, can I still receive it with my first deposit? Also, now you have some of my favorite mg and play n go slots, I wanted to ask if you will be getting break the bank again, playboy and loaded? Three of my favorite slots.

Thanks

 

[Vera&John]

Im with you on that 1, But remember VJ deposit bonus is like extra free play, As if you do not dip into than the deposit carry no wager and free to withdraw, So if you get lucky on the first few spins than you can withdraw without worry about wager req

Hi spintee

Thanks for your comment - you are exactly right!

Syntynyt, at Vera&John your cash and bonus money are stored separately. This allows you to withdraw your cash/deposit without having to fulfil any bonus wagering requirements. Once you’ve played all your cash, your bonus money will kick-in giving you another chance to make that big win (extra free play). Fulfil your wagering requirement on the bonus money and that bonus will turn into cash too.

Thanks for your loyalty spintee!

 

[Vera&John]

Hi V&J,

I might finally look to make my first deposit now you've got more providers. Glad I checked this thread again out of curiosity, otherwise I would have thought you were still a netent casino.

Two questions, I have had an account for months, yet never deposited, so if I wanted the welcome bonus, can I still receive it with my first deposit? Also, now you have some of my favorite mg and play n go slots, I wanted to ask if you will be getting break the bank again, playboy and loaded? Three of my favorite slots.

Thanks

Hi Azzurri

Thank you for your comment.

We are glad to know that our new game selection is enticing you back to Vera&John. Your 100% first deposit bonus is still valid, regardless of how long you've had your account (provided you haven't made a deposit yet). You will also receive 50 coins for making your first deposit, which you can use to purchase free rounds, spin credits and more in our Loyalty shop.

In regards to the three games you've requested. Break da Bank Again is actually on our game launch calendar already and is scheduled to launch later this month (during the week of the 21st July). I will request that both Playboy and Loaded are added to the calendar now too and will let you know once I have a launch date for those two games.

We look forward to welcoming you back to Vera&John.

 

[plasticnote]

A good place!

DId a lot of play on creature of BL and the best play is always in VJ. Never had one netent casino gives me so many great features on this slots. these are top ones, and roughly another 15 - 200x bets.

 

[aceking123]

played a few times there all seems pretty good , had my first cashout there pretty quick less than a couple of hours to e wallet , very very good thanks verajohn )

 

[spintee]

played a few times there all seems pretty good , had my first cashout there pretty quick less than a couple of hours to e wallet , very very good thanks verajohn )

i give them that 1, very quick pay out, but machines are cold for me there, same as video slots, had win on 1st depo than all dried up

 

[Azzurri]

To Vera & John,

I really enjoyed playing at your site, and will again, but please stop sending misleading emails that say 'congratulations you have free spins waiting', only to find you must deposit to receive any free spins.


This is the behavior of less savoury casinos, and personally, I think you are better than that and shouldn't have to resort to sending such emails. Not sure what others think, but these type of emails put me off playing at your site.

Maybe you could easily reword the email to say, 'congratulations, you are eligible for a deposit and free spin offer', or,

'Congratulations, you have a special offer waiting'.

When I receive an email that says I have free spins waiting, I expect a reputable casino to actually have free spins waiting for me. For example, I have never received an email from Guts saying I have free spins waiting, only to find I need to pay for them first. When Guts send these types of emails I know I'm not wasting my time because there are 100% free, free spins waiting.

Just some feedback because I think overall you have the potential to be one of the greats as I can't fault anything else about your operation.

 

[spintee]

To Vera & John,

I really enjoyed playing at your site, and will again, but please stop sending misleading emails that say 'congratulations you have free spins waiting', only to find you must deposit to receive any free spins.


This is the behavior of less savoury casinos, and personally, I think you are better than that and shouldn't have to resort to sending such emails. Not sure what others think, but these type of emails put me off playing at your site.

Maybe you could easily reword the email to say, 'congratulations, you are eligible for a deposit and free spin offer', or,

'Congratulations, you have a special offer waiting'.

When I receive an email that says I have free spins waiting, I expect a reputable casino to actually have free spins waiting for me. For example, I have never received an email from Guts saying I have free spins waiting, only to find I need to pay for them first. When Guts send these types of emails I know I'm not wasting my time because there are 100% free, free spins waiting.

Just some feedback because I think overall you have the potential to be one of the greats as I can't fault anything else about your operation.

Totaly agree with you there, Its been said b4 and say it again, Nothing worse than receve email stating free spins only to waste your time reading it and saying a deposit is needed,
Not only that but remeber that free spins come with a wager an all?
Guts email stated free spins and exaclty what they say, 10 free spins for the next 3 days with no wager, Why not put in header (deposit with free spins) It puts me right of also, saying that I did seposit there yestoday and it was cold as always, I bought 10 spins on wish master and £60 odd quid rolled in, But did I mention theres wager on that and was on a right straek till the ten free spins run out and game reset

 

[Vera&John]

To Vera & John,

I really enjoyed playing at your site, and will again, but please stop sending misleading emails that say 'congratulations you have free spins waiting', only to find you must deposit to receive any free spins.


This is the behavior of less savoury casinos, and personally, I think you are better than that and shouldn't have to resort to sending such emails. Not sure what others think, but these type of emails put me off playing at your site.

Maybe you could easily reword the email to say, 'congratulations, you are eligible for a deposit and free spin offer', or,

'Congratulations, you have a special offer waiting'.

When I receive an email that says I have free spins waiting, I expect a reputable casino to actually have free spins waiting for me. For example, I have never received an email from Guts saying I have free spins waiting, only to find I need to pay for them first. When Guts send these types of emails I know I'm not wasting my time because there are 100% free, free spins waiting.

Just some feedback because I think overall you have the potential to be one of the greats as I can't fault anything else about your operation.

Hi Azzurri

Thank you for your comment and feedback. Please can you forward me the email you are referring to via a private message, so that I can look into the matter in more detail.

Thanking you in advance.

 

[Azzurri]

Hi Azzurri

Thank you for your comment and feedback. Please can you forward me the email you are referring to via a private message, so that I can look into the matter in more detail.

Thanking you in advance.

Sorry V&J but I deleted it as soon as I read it. If I get another I'll be sure to save it and send it to you. Like I said it's not a huge deal, I just think you guys are better than that and wanted to bring it to your attention. It won't stop me playing at your site again.

 

[chrbr]

Why I am against Vera&John becoming an accredited casino on CM

Dear Community,

I am a very rare poster here, I prefer browsing and reading, but in the case of V&J becoming an accredited site I decided to compose a thread. I am absolutely opposed of them becoming an accredited site here. I have and had accounts with pretty much all sites which are accredited and apart from Vegas Palms Casino which screwed me out of 1050 € and 3Dice which screwed me out of much more (57 consecutive losing deposits lead me to leave for good due to suspected fraudulent activity on behalf of 3Dice) I can confirm that being accredited here is really a seal of trust. I have had many issues and also disputes with accredited CM sites over the years but they were all ultimately solved apart from the two issues mentioned before.

Now to Vera & John. They have a great site, a vast selection of games, fast cashouts and the coin shop is a great idea. Why should they not be accredited? Because they behave unethically, give you false information and do everything so that it is to your disadvantage e.g. screw you out of money.
In my particular case I opened an account about 1-2 years ago. I deposited small (20 EUR), played myself up to 200 EUR, then I played BJ and lost 10 consecutive 20 EUR bets. That put me off and as first impression counts I asked the account to be closed. Last December I came home from a party, slightly drunk and surfed on Internet sometime 4 in the morning. I landed at V&J and couldn´t remember whether I had an account there. I went on live chat and asked whether I had an account and gave them my full details. The operator told me I had a closed account and should simply reopen one. I explicitly asked whether that is allowed and it was confirmed. The chat transcript I had mailed. So I opened an account, deposited 100 EUR and won 500 EUR which I cashed out happily. The money was on my account the next day, they didn´t even ask for docs. Fantastic, what an uncomplicated casino. The next day I deposited around 300 EUR and cashed out close to 800 EUR which again was on my account the next day. Bank account, not ewallet, what a super payment provider (Trustly). I was becoming a real VJ fan. The day after I deposited another 2-300 EUR and won 800 EUR which I cashed out. Very unfortunately V&J has a short pending period of a few hours. I had asked for manual flushing, but they ignored this. After I logged back in to my V&J account strangely the funds were still there. Well I decided to give it another go and boosted it up to 1000 EUR when the games turned completely, but from one second to the next. I have to add I only play BJ, no slots, no other games only BJ. I started losing 10-15 times in a row flatbetting, I 20, dealer 21, I 21, dealer BJ. The usual. Well sadly I busted out which already upset me and I tried to contact support asking why flush hadn´t been done but chat was not available for me during the entire session. Well, as I was ahead I decided to redeposit and I deposited around 300 EUR chasing my non processed win. No chance, lost it in 15 minutes. I was on fire and wanted to continue as suddenly my deposit was rejected and I was locked out. I couldn´t reenter my account. Later I received email that I was locked out for multiaccounting. No Joke.
So after 2 days of heavy gambling multiple deposits and cashouts they decided to throw me out for multiaccounting and told me I was never allowed to play there aver again. Then a very lengthy email correspondence followed. It was pretty obvious that they were monitoring me during my play time and I openly accuse them of not processing my win, letting me deposit up to their internal limit and then locking me out. I however hat the chat transcript from when I signed up which showed that I specifically asked whether I could sign up again and the casino specifically allowed it. They tried to pull tricks with not having seen that it was a permanent ban etc. but that was all mumbo jumbo. I then asked them for processing of my win or at least a fraction as they had ignored my flush request. Then I asked to have the funds returned which I deposited after having lost the 800 EUR as I had no chance to recuperate any losses. I alerted them that I was going to make a case at the lga about unethical business practice. What they then did really surprised me and shows what kind of place this is. They said they would not return any funds as I had a slight plus on their site anyway but my account was open to play as I wish and I could have any deposit limit I want. When I read that I flipped. I told them that the trust relationship between us is completely destroyed and I would never return to their site. This is simply totally unethical business practice, incompetence and greed. Unfortunately due to my busy schedule I never had the time to take this any further as my original intention was so I let them get away with it. Maybe some of you readers ask yourself what I actually want since I won (300 EUR plus). Well, we all know that we lose more than we win. If we don´t have our occasional cashouts gambling can become an existential problem. Especially when you are on sites like 3Dice (57 losing deposits in a row, before I decided that when I reach 100, I won´t be able to pay the rent anymore so I jumped ship...but that is another story) Casino players need their wins also and if fate decides to give you a slightly bigger win it´s fair enough, since over time it all evens out. 1 step ahead 2 steps backwards, the essence of gaming. Unfortunately it´s so much thrill so we prefer to ignore this. Before it gets to philosophical I want to emphasize that due to my experience I am totally opposed to Vera & John becoming accredited. Accredited sites MUST have ethical business practices, must be competent and must be able to get fair solutions with players in case of disputes. Vera & John is a triple fail in all three disciplines, so I give them a clear THUMBS DOWN. Of course all of you are free to play and I wish everyone the best of luck and not such problems as I had them! Thanks for reading my post.

 

[Tirilej]

Poor the one that even tries to get through that post.

Now I'm sure you're old enough to understand that if you want to say something important, then write it easy and short.
Well, I suppose it wasn't important then

 

[Azzurri]

Poor the one that even tries to get through that post.

Now I'm sure you're old enough to understand that if you want to say something important, then write it easy and short.
Well, I suppose it wasn't important then

That's pretty condescending.

Sometimes it may be best not to comment at all, especially if you can't be bothered reading the post because it's too long for you.

Just saying.