- Joined
- Oct 1, 2011
- Location
- Northern Countries
I don't usually mind when a casino refuses a freebie etc. because it's totally up to them but Vera&John managed to get my blood boiling tonight.
I contacted chat and asked them that could they add 13 coins (worth about 10 cents) to my account so I could get my coin balance up to 2500. This would allow me to get a 50% bonus from the coin store (I would need to deposit as well to activate the bonus). The agent went on to deny my request and I then pointed out the amount that I was asking + the fact that I'm a loyal customer (been playing for years and for example about 3000€ deposited last month). Did not matter and the agent went on to state that ¨we try to be as generous as we can but...¨ which really got me angry. Blatantly spitting on a loyal customers face over 10 cents of frequent player points and then going on about how generous they try to be. I mean c'mon, was 9 cents the limit that I could have gotten today?
So you tell me I guess - am I over reacting here? I definitely felt disrespected by this up to the point that I'm actually sharing my experience here now. Also just to clarify: I'm not asking for freebies on the chat regularly (first time this year for example). I also contacted them through email after my chat... interested to see how they'll answer.
I contacted chat and asked them that could they add 13 coins (worth about 10 cents) to my account so I could get my coin balance up to 2500. This would allow me to get a 50% bonus from the coin store (I would need to deposit as well to activate the bonus). The agent went on to deny my request and I then pointed out the amount that I was asking + the fact that I'm a loyal customer (been playing for years and for example about 3000€ deposited last month). Did not matter and the agent went on to state that ¨we try to be as generous as we can but...¨ which really got me angry. Blatantly spitting on a loyal customers face over 10 cents of frequent player points and then going on about how generous they try to be. I mean c'mon, was 9 cents the limit that I could have gotten today?
So you tell me I guess - am I over reacting here? I definitely felt disrespected by this up to the point that I'm actually sharing my experience here now. Also just to clarify: I'm not asking for freebies on the chat regularly (first time this year for example). I also contacted them through email after my chat... interested to see how they'll answer.