Hi guys well i was playing at vegas towers the past couple off days on there sign up bonus and i new that i could cash in at any time and not full fill the wagering requirements.
But i have converted all bonus credits to cash so i sent a email asking them to make sure that i had so i could cash out my bonus and i was told i couldnt cash out any off the bonus.
Is it just me or have i missed something here? It clearly states on the terms and conditions about converting bonus credits to cash and even gives a percentage table for different games.
Here is the link to the terms and conditions if any one could spare me a minute or two and also the email that was sent as a reply.
Link Removed ( Old/Invalid)
Hi Timothy
Thank you for your email.
Timothy You are able to cash in your deposit and winnings at any point, but remember that the bonus amount always belongs to the casino. This means that the bonus amount will be subtracted from your first cash-in amount.
However, if your first cash-in amount is less than the bonus amount and there are further funds in your casino account, the cash-in amount will be removed, and the remainder (to make up the full bonus amount) will be subtracted from your casino account.
If there are no further funds in your casino account, the full cash-in amount will revert to the casino, and your account will be deemed to have reached a zero balance. Should a zero balance be reached on your account between the time of opening your account and the time of your first cash-in, the casino will write off the bonus awarded.
Reminder: Please can you add our e-mail address to your "Contacts list" in your mail box. This way we can make sure that you will be receiving all the e-mails being sent to you from the casino so that you will not miss out on any exciting promotions. If you would like to know more about this, please contact us and we will be able to assist you with this!!
Kind regards
Justin
Casino Support
But i have converted all bonus credits to cash so i sent a email asking them to make sure that i had so i could cash out my bonus and i was told i couldnt cash out any off the bonus.
Is it just me or have i missed something here? It clearly states on the terms and conditions about converting bonus credits to cash and even gives a percentage table for different games.
Here is the link to the terms and conditions if any one could spare me a minute or two and also the email that was sent as a reply.
Link Removed ( Old/Invalid)
Hi Timothy
Thank you for your email.
Timothy You are able to cash in your deposit and winnings at any point, but remember that the bonus amount always belongs to the casino. This means that the bonus amount will be subtracted from your first cash-in amount.
However, if your first cash-in amount is less than the bonus amount and there are further funds in your casino account, the cash-in amount will be removed, and the remainder (to make up the full bonus amount) will be subtracted from your casino account.
If there are no further funds in your casino account, the full cash-in amount will revert to the casino, and your account will be deemed to have reached a zero balance. Should a zero balance be reached on your account between the time of opening your account and the time of your first cash-in, the casino will write off the bonus awarded.
Reminder: Please can you add our e-mail address to your "Contacts list" in your mail box. This way we can make sure that you will be receiving all the e-mails being sent to you from the casino so that you will not miss out on any exciting promotions. If you would like to know more about this, please contact us and we will be able to assist you with this!!
Kind regards
Justin
Casino Support