- Joined
- Oct 3, 2011
- Location
- bris-vegas
Played at Vegas Palms... first 2 deposits totalling $250 no problem... received 100% welcome bonus plus some free spins on Mad Hatters (which I declined after a few spins... for pennies so a waste of time so I selected to end the free spins option). They offered a free bonus of $50 which I played down to 2 cents left.
The 3rd deposit was where the probs started. I put in $300 (had about $1 left in the bonus balance). But instead of my cash balance showing $300 it showed $144.25 in cash and $155.77 in bonus. WTF? So I wrote (politely of course) asking what was going on... via chat (couldn't tell me what had happened) so then via email. It was mentioned that sometimes this can happen if there is a bet still in play... or possible bonus abuse.
Checked all the games I had played (only about 8 slots at the time) and found no games in play. Also checked to make sure that the free spins had indeed been cancelled.
Two days later and after much writing back and forth a solution still had not been found. I asked if would be ok to play and what would happen if I won anything. I was told that it would be ok to play and that they were 'still on the case' as it were. So I played. Had I had the money to play elsewhere I would have but it had been a tough day and I wanted to unwind some.
And of course, I didn't get anywhere. Most unusual to play my fav slots and out of the 8 not one of them hit the free spins round (this after total deposits of $550). But hey I accept that you can't always win but did find this a bit odd.
So I played it down to exactly $1.77 left in the bonus balance.
Thinking this was a one off glitch I put in another $200 more than a week later and opted in for the 40% bonus which would have given me $280 to play with. Checked my balance and lo... there it was again but worse this time... showed $6 in my cash balance and $275.77 in my bonus balance. OMG again?? So I wrote again this time not happy. Was told again it may be a bet in play issue and that they were looking at it. What urked me was that they requested I give them some time to find the problem/solution. How much time did they need? They had had more than a week to sort it out and I received no contact from them about it. Perhaps because I had played it all the first time the prob occured and so why bother looking for a solution?
Since I had gotten nowhere with them and they hadn't given me the courtesy of letting me know of why this had happened in the first place I decided to wipe my hands of them and play out what I had in there, most of it being 'bonus'. Guess what? A few of my slots made it to the free spins but the wins were pitiful and it didn't take long for it all to go.
The next day there was a mail from them telling me that the issue was uncompleted free spins on Mad Hatters. I had made sure several times that I had cancelled the option to play these free spins. So again WTF?
So aside from having a whinge what I'd like to know is this... are the odds the same when playing with cash and with bonus funds? Are the odds in the casinos favour when playing with their funds? Since I was playing with only $6 cash and $275 in bonus is the system in their favour as it would appear that I was playing with their money and not my own?
I feel as though I have been ripped off and not given a fair chance. Or did I lose it fair and square? I can accept that but I certainly won't play there again after this fiasco.
Cheers
The 3rd deposit was where the probs started. I put in $300 (had about $1 left in the bonus balance). But instead of my cash balance showing $300 it showed $144.25 in cash and $155.77 in bonus. WTF? So I wrote (politely of course) asking what was going on... via chat (couldn't tell me what had happened) so then via email. It was mentioned that sometimes this can happen if there is a bet still in play... or possible bonus abuse.
Checked all the games I had played (only about 8 slots at the time) and found no games in play. Also checked to make sure that the free spins had indeed been cancelled.
Two days later and after much writing back and forth a solution still had not been found. I asked if would be ok to play and what would happen if I won anything. I was told that it would be ok to play and that they were 'still on the case' as it were. So I played. Had I had the money to play elsewhere I would have but it had been a tough day and I wanted to unwind some.
And of course, I didn't get anywhere. Most unusual to play my fav slots and out of the 8 not one of them hit the free spins round (this after total deposits of $550). But hey I accept that you can't always win but did find this a bit odd.
So I played it down to exactly $1.77 left in the bonus balance.
Thinking this was a one off glitch I put in another $200 more than a week later and opted in for the 40% bonus which would have given me $280 to play with. Checked my balance and lo... there it was again but worse this time... showed $6 in my cash balance and $275.77 in my bonus balance. OMG again?? So I wrote again this time not happy. Was told again it may be a bet in play issue and that they were looking at it. What urked me was that they requested I give them some time to find the problem/solution. How much time did they need? They had had more than a week to sort it out and I received no contact from them about it. Perhaps because I had played it all the first time the prob occured and so why bother looking for a solution?
Since I had gotten nowhere with them and they hadn't given me the courtesy of letting me know of why this had happened in the first place I decided to wipe my hands of them and play out what I had in there, most of it being 'bonus'. Guess what? A few of my slots made it to the free spins but the wins were pitiful and it didn't take long for it all to go.
The next day there was a mail from them telling me that the issue was uncompleted free spins on Mad Hatters. I had made sure several times that I had cancelled the option to play these free spins. So again WTF?
So aside from having a whinge what I'd like to know is this... are the odds the same when playing with cash and with bonus funds? Are the odds in the casinos favour when playing with their funds? Since I was playing with only $6 cash and $275 in bonus is the system in their favour as it would appear that I was playing with their money and not my own?
I feel as though I have been ripped off and not given a fair chance. Or did I lose it fair and square? I can accept that but I certainly won't play there again after this fiasco.
Cheers