- Joined
- Nov 15, 2008
- Location
- San Diego, CA
Let me start my rant by saying I was always a huge fan and supporter of iNetBet in many treads on this forum. I only gamble there, lucky red and 3dice. I guess my days with iNetBet are over
last week i won 700 and made a check withdrawal. All of sudden, I am receiving this in my mailbox
From: support@mail.inetbet.com
Subject: Your account withdrawal
Dear ******,
Your Express Check withdrawal has been approved and initiated to be sent out today.
If you would like to track this the tracking number and link will be available within about 5 to 7 working days (simply mail support).
Please allow 7 to 14 working days for this to be delivered via Fed Ex courier.
May we thank you for choosing iNetBet, we really appreciate you making us your number one choice.
Should you have any questions please do not hesitate to contact our Customer Support at support@inetbet.com
We are available 24 hours a day, 7 days a week.
Kind regards.
CSR Lynn
iNetBet Accounts department.
so all of a sudden, instead of 2-3 days for tracking and 5-7 days for delivery it went up to 7-14. I asked them and apparently this is new timing for those withdrawals. While i think it would be nice to inform players about timing change, I might find this understandable with USA regulations issues.
However, i won on Tuesday and made two withdrawals of 250 each to OKPAY. withdrawals was made at midnight or a little over, lets say 1AM Wednesday (the reason i am saying Tuesday because i am on Pacific time)
According to the email below I received back in February in response to my question about withdrawals time to OKPAY, I am fully expecting first of two to be processed during the day on Wednesday.
From: Support <support@inetbet.com>
To: (email)
Sent: Friday, February 15, 2013 2:57 PM
Subject: Re: new card and question
No it will be done within the normal time, within 6 to 12 hours.
I did not get paid. When I questioned them, the response was:
Dear ****
I thought we answered your question, sorry if I was not clearer for you.
We have never said we would process your withdrawals within 12 hours, we have said to everyone we endeavour to get withdrawals to wallets within 12 hours, you are in the US and this is difficult to sustain with continuing restrictions being placed on us by processors.
Your withdrawal this time took 26 hours, 2 hours outside our advertised time, sorry about that but we were busy with a lot of payouts.
Kind regards
CSR Brian
To conclude, times all of sudden changed. No information to "VIP" and others provided. Attitude "take it or leave it". And please someone explain this line to me: we have said to everyone we endeavour to get withdrawals to wallets within 12 hours, you are in the US and this is difficult to sustain with continuing restrictions being placed on us by processors.
How in the world, OKPAY withdrawal related to the fact that I am in USA?
Sorry for very long post, but I don't think those actions work well for accredited casino. Please note, I am doing pretty well in this casino, I am winning fair amount and having fun with playing time. I am depositing daily, multiple times and I don't understand why would you treat customer like that.
last week i won 700 and made a check withdrawal. All of sudden, I am receiving this in my mailbox
From: support@mail.inetbet.com
Subject: Your account withdrawal
Dear ******,
Your Express Check withdrawal has been approved and initiated to be sent out today.
If you would like to track this the tracking number and link will be available within about 5 to 7 working days (simply mail support).
Please allow 7 to 14 working days for this to be delivered via Fed Ex courier.
May we thank you for choosing iNetBet, we really appreciate you making us your number one choice.
Should you have any questions please do not hesitate to contact our Customer Support at support@inetbet.com
We are available 24 hours a day, 7 days a week.
Kind regards.
CSR Lynn
iNetBet Accounts department.
so all of a sudden, instead of 2-3 days for tracking and 5-7 days for delivery it went up to 7-14. I asked them and apparently this is new timing for those withdrawals. While i think it would be nice to inform players about timing change, I might find this understandable with USA regulations issues.
However, i won on Tuesday and made two withdrawals of 250 each to OKPAY. withdrawals was made at midnight or a little over, lets say 1AM Wednesday (the reason i am saying Tuesday because i am on Pacific time)
According to the email below I received back in February in response to my question about withdrawals time to OKPAY, I am fully expecting first of two to be processed during the day on Wednesday.
From: Support <support@inetbet.com>
To: (email)
Sent: Friday, February 15, 2013 2:57 PM
Subject: Re: new card and question
No it will be done within the normal time, within 6 to 12 hours.
I did not get paid. When I questioned them, the response was:
Dear ****
I thought we answered your question, sorry if I was not clearer for you.
We have never said we would process your withdrawals within 12 hours, we have said to everyone we endeavour to get withdrawals to wallets within 12 hours, you are in the US and this is difficult to sustain with continuing restrictions being placed on us by processors.
Your withdrawal this time took 26 hours, 2 hours outside our advertised time, sorry about that but we were busy with a lot of payouts.
Kind regards
CSR Brian
To conclude, times all of sudden changed. No information to "VIP" and others provided. Attitude "take it or leave it". And please someone explain this line to me: we have said to everyone we endeavour to get withdrawals to wallets within 12 hours, you are in the US and this is difficult to sustain with continuing restrictions being placed on us by processors.
How in the world, OKPAY withdrawal related to the fact that I am in USA?
Sorry for very long post, but I don't think those actions work well for accredited casino. Please note, I am doing pretty well in this casino, I am winning fair amount and having fun with playing time. I am depositing daily, multiple times and I don't understand why would you treat customer like that.