- Joined
- Oct 3, 2011
- Location
- bris-vegas
Hi all... and hope everyone had a stress free festivus!
Have not come across this situation before so hoping there will be some help out there.
Have played at 32red for a long time.... and also there sibling casinos. Have most often deposited via Poli direct banking. I played at Dash last week and won a decent amount.
I went to withdraw and found no option to withdraw via bank deposit/wire transfer. I queried this via chat and was assured that it would be rectified and to re-login and the option would be there. So I did... and it wasn't. Yakked again via chat and the op this time told me I had to submit credit card details or use Neteller etc. Sigh!!!
So I submitted a credit card then withdrew. Got an email from payments at 32red saying that since I used Poli they would use wire transfer to pay my winnings. However, they are asking that I submit these details via email... plus a statement from my bank confirming the bsb and account number.
I don't mind at all verifying who I am... but at least with a credit card one can blank out middle digits and security code. To provide all of my bank details including bank address, account number, bsb, swift... and a statement with my address... via email? Doesn't seem right.
I have asked if I can provide account and swift details via the casino software. Waiting to hear back.
As said never had this issue with 32red casino... or any other for that matter when I've used Poli.
Cheers
Dan
Have not come across this situation before so hoping there will be some help out there.
Have played at 32red for a long time.... and also there sibling casinos. Have most often deposited via Poli direct banking. I played at Dash last week and won a decent amount.
I went to withdraw and found no option to withdraw via bank deposit/wire transfer. I queried this via chat and was assured that it would be rectified and to re-login and the option would be there. So I did... and it wasn't. Yakked again via chat and the op this time told me I had to submit credit card details or use Neteller etc. Sigh!!!
So I submitted a credit card then withdrew. Got an email from payments at 32red saying that since I used Poli they would use wire transfer to pay my winnings. However, they are asking that I submit these details via email... plus a statement from my bank confirming the bsb and account number.
I don't mind at all verifying who I am... but at least with a credit card one can blank out middle digits and security code. To provide all of my bank details including bank address, account number, bsb, swift... and a statement with my address... via email? Doesn't seem right.
I have asked if I can provide account and swift details via the casino software. Waiting to hear back.
As said never had this issue with 32red casino... or any other for that matter when I've used Poli.
Cheers
Dan