Trada. Good to use a trustworthy casino

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Dunno about the rest of the comments, but I was merely offering a probable cause or what will be given as a reason. If the “attack” comments are in regards to my replies then I’d have to venture another guess that replying that way to a general comment is probable cause for being labeled a “snowflake”

;-)

Cheers!
The ‘newbie’ sure started his casinomeister life on a great note with that post... wow
 

chiya

Senior Member
PABnononaccred
Joined
Nov 7, 2012
Location
Earth
I wasn't referring to you @TheAverageGuy, sorry for the mixup.

I just don't get why if in a thread about how great Trada is I offer something from the opposite spectrum .. a negative experience that I've had and I'm instantly shot down. I'm more confused than anything else at my experience. Even if this rep was AFK, when he came back why did he transfer me - without a word? Why not apologize of the delay and carry on with the chat? How am I being a "snowflake" for expecting to not get ignored when I'm receiving customer service?

Tbh this thread has made me more annoyed than the the customer "service" itself has. Clearly should not post negative feedback.
 

TheAverageGuy

~Master of Slack~
mm2
Joined
Jun 27, 2018
Location
canada
I wouldn't sweat it much, everyone has an opinion, everyone is going to respond, reply, put their two cents in.

There is nothing wrong at all with voicing your displeasure or dissatisfaction with a site or service, in fact as I understand it, it's encouraged so long as it's done in a civil manner.
Heck, just read the videoslots threads, people rip them a new one at least a dozen times a day warranted or not ;-)

One just has to expect that while you're absolutely free to voice your opinions, feelings and experiences..others are free to do the same, to voice counter opinions and play white knight to their damsel casino in distress.

We all play black knight from time to time, buff up your armor and allow the detractors to get lost in their own eyes in the shiny reflection ;-)

Cheers!
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
Hey everyone!

First of all, thank you so much for the kind words about our CS.
@Playford7 I'll make sure to let Ian know he is being talked about on the forums. He will be delighted!
I'm so glad he was able to resolve your issue then and there for you.

@dionysus , thanks for the feedback on the promotions. We do offer some 100% matches from time to time, directly to our player via email - make sure to keep an eye out for them! ;)

@chiya , as @TheAverageGuy said, it is likely the agent went AFK for a wee bit without realizing he was still logged in.
Our system is set up to automatically transfer a chat if an agent hasn't responded in a few minutes.

I'll try to find this chat and the agent, and see what the problem was at the time. If the agent hadn't gone AFK, it is also likely that they may have lost their internet connection.


If anyone else has any feedback or comments, feel free to drop me a PM :)

Conor
 

davidsmith56

Senior Member
Joined
Oct 17, 2012
Location
Kent,United Kingdom
It is not the 100% that is the issue,it is the fact that the maximum amount on offer is only £25.I also receive those offers but also usually deposit at least £100 at a time so if they were 100% up to £100 (or even 50% up to this figure) then i would be much more inclined to play at Trada.The £25 is very low compared to what other casinos offer.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 23, 2013
Location
Cumbria
It is not the 100% that is the issue,it is the fact that the maximum amount on offer is only £25.I also receive those offers but also usually deposit at least £100 at a time so if they were 100% up to £100 (or even 50% up to this figure) then i would be much more inclined to play at Trada.The £25 is very low compared to what other casinos offer.
It's probably the trade-off to having ALL slots playable with a bonus.
A £25 bonus isn't very attractive to abusers and syndicates. Where as a £100/£200 bonus is, But usually comes with a huge list of games you can't play
 

Scott1baird

Senior Member
MM
Joined
Oct 16, 2018
Location
Isle of Bute Scotland
I wouldn't sweat it much, everyone has an opinion, everyone is going to respond, reply, put their two cents in.

There is nothing wrong at all with voicing your displeasure or dissatisfaction with a site or service, in fact as I understand it, it's encouraged so long as it's done in a civil manner.
Heck, just read the videoslots threads, people rip them a new one at least a dozen times a day warranted or not ;-)

One just has to expect that while you're absolutely free to voice your opinions, feelings and experiences..others are free to do the same, to voice counter opinions and play white knight to their damsel casino in distress.

We all play black knight from time to time, buff up your armor and allow the detractors to get lost in their own eyes in the shiny reflection ;-)

Cheers!
I rolled natural 20 (D&D)
 

Billybc

Newbie member
Joined
Feb 16, 2018
Location
UK
Trada have emailed me .No reason given and have asked several times and they won't provide one .I've barely played there so can't think why .

Can take being booted off if they can provide a reason .This is really harsh.

Hello

We are writing to inform you that your account at TradaCasino has been permanently closed. This decision has been taken by the casino management team.
TradaCasino reserves the right to close Your Account and to refund the account balance to you, subject to the deduction of relevant withdrawal charges, at TradaCasino's absolute discretion and without any obligation to state a reason or to give prior notice, using a payment method determined by us.

Thank you,

The TradaCasino Team.

•••
 

refre

Senior lurker
PABnonaccred
PABnoaccred
Joined
Jun 13, 2003
Location
.
How is the game selection at Trada these days?
It was somewhat narrow when I signed up a while ago, but perhaps it's changed?
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
It’s fairly narrow but the selection is biased at least toward good stuff.

No Play & Go, which is a shame.

I also wish they’d remove the Flash version of Rainbow Riches from the mobile site. They have the HTML5 version, but both have the same thumbnail. It’s not the best game, but always useful to get rid of a few straggly pennies on.
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
It’s fairly narrow but the selection is biased at least toward good stuff.

No Play & Go, which is a shame.

I also wish they’d remove the Flash version of Rainbow Riches from the mobile site. They have the HTML5 version, but both have the same thumbnail. It’s not the best game, but always useful to get rid of a few straggly pennies on.

Hey @danofthewibble

Good spot on that one!
I'll say it to the games team to get it removed ASAP. :thumbsup:

@refre we're constantly adding new games and games providers at TradaCasino, and I believe the latest count puts our total games at over 1,500.

There's some big titles aimed for launch in early 2019, but I cannot share them just yet ;)

I can pretty much guarantee though, there'll be a lot of happy members :)

Conor
 

dave1888

Ueber Meister
PABnononaccred2
mm1
Joined
Feb 11, 2013
Location
Bonnie Scotland!
And if you are dreadfully unlucky in terms of withdrawal to deposit ratio here... They give you a great big bloody hamper full of wine cake biscuits fudge chocolates jam and chutney! Did I mention how chuffed I am with this @Conor@Trada <3
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
And if you are dreadfully unlucky in terms of withdrawal to deposit ratio here... They give you a great big bloody hamper full of wine cake biscuits fudge chocolates jam and chutney! Did I mention how chuffed I am with this @Conor@Trada
<3
Great to hear it finally arrived @dave1888 !
Don't eat it all at once :cheers:

Conor
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
And if you are dreadfully unlucky in terms of withdrawal to deposit ratio here... They give you a great big bloody hamper full of wine cake biscuits fudge chocolates jam and chutney! Did I mention how chuffed I am with this @Conor@Trada <3
Weirdly I've got something being delivered tomorrow via DHL that I have no clue about, but the tracking info was sent to my 'casino' phone, so am presuming its something from a casino. Doubt it will be from Trada cos I haven't deposited much but would be happy with what you got haha.
Well done to Trada for doing it, Happy Christmas @Conor@Trada @TradaCasino :)
 

dave1888

Ueber Meister
PABnononaccred2
mm1
Joined
Feb 11, 2013
Location
Bonnie Scotland!
Weirdly I've got something being delivered tomorrow via DHL that I have no clue about, but the tracking info was sent to my 'casino' phone, so am presuming its something from a casino. Doubt it will be from Trada cos I haven't deposited much but would be happy with what you got haha.
Well done to Trada for doing it, Happy Christmas @Conor@Trada @TradaCasino :)
Could well be Colin. Have only heard of a handful casinos who send out these hampers to loyal players. Trada being one of them.
 

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