TIV

[athlone64]

Also I stand two withdrawl from rival:
One from pantasia and one from tiv for a total of $800.
I had to send documents 3 times for a fantomatic problem viewing the photos on my driving licence.
i have requested both on click2pay from three days and now start to be worried
A question: You have had delays only for withdrawl on neteller or even on other payment methods?
It's a sin because rival was a good alternative to the microgaming..
I remember hype gaming for these troubles

 

[NASHVEGAS]

lol. nifty that's the way it is here in "the land of the free".

Generally in some cases but also a means for just BS for casinos and some of their supporting affiliates as UIGEA in other cases gave them the ability to apply indirectly UIGEA as a blanket cause for delayed payments....Chuchu and several others have experienced payment delays with Rivals and they do not reside in "the land of the free",LOL.

for the record john was in constant contact and admitted delays.

True as I can only comment based on the public posts but admitting delays (which is better than ignoring or deceiving as you state 1819) was about it as John's general and last genre was he was trying to get to the root of the problem but not knowing the root as it was originally technical reasons with this WD method,then that WD method (mentioned by not sure whom or many whoms,lol) left for reasonable speculation including cash flow problems which would be reasonable and consistent with Rival's disbursement terms and the absurd (not a term) Rival's policy discussed throughout this thread and until Rivals as a group answers my prior challenge with any acceptable reponses (prolly not many) there is just not any other way but to consider this policy is deliberately in place as strictly a means of avoiding having to pay big wins to most...... after I have spoken with a GA official, they believe that the absurd policy I refer to does not exactly promote responsible gaming ftr. Where is Rival's as only John has posted in regards and John still needs to clarify once his personal matters allow him the time.

i honestly dont care if it takes a month

I have stated the same but simply as a concession with TIV as a show of good faith in lieu of my objection to the other more important absurd policy I refer to in this thread but any gambling guru (Stanford Wong et al), proven gambling owners or executives (Steve Wynn et al), prominent and distinguished gambling attorney for patrons who I have been a client (Bob Nersesian) has only one and imo correct statement in regards, A BET MADE IS A BET PAID (IMMEDIATELY-EVEN ONLINE IT CAN BE DONE IN MINUTES ((AS DEPOSITS ARE-HUMMM)) JUST A BUNCH OF INCENTIVES AND EXCUSES FOR ONLINES TO NOT, ACCOUNTING
DEPARTMENTS-MY ASS) OTHERWISE IT IS NOT GAMBLING

as i dont gamble to make money.

I understand this is your personal choice but gambling is about entertainment,fun and for most money (proven through many studies) but they are all related but WHEN IT COMES TO MONEY THAT IS BUSINESS AS RIVALS CLEARLY UNDERSTANDS FOR RIVALS. IT APPEARS THEY HAVE NOT FULLY UNDERSTOOD THE BUSINESS ASPECT FOR THE PATRON BY THEIR DELAYED PAYMENTS, THEIR T&C'S BEING CONTRADICTORY, ABSURD POLICY'S, POOR CS AND PATRONS BEING TOLD NOT TO RELY ON CS, ONGOING SOFTWARE and TECHNICAL PROBLEMS, LACK OF REGULAR THIRD PARTY FULLY INDEPENDENT AUDITS (I believe... not that all audits have credibilty as I can prove if ever allowed or just see Absolute Poker), LACK OF COMPLIANCE WITH RESPONSIBLE GAMING STANDARDS

i do care about being lied to as was the case with davinci. they never admitted any problems. always got the old " we'll look into it". as long as know it will be 6 weeks or so up front, and i will be paid,

see several comments above

Still waiting Rivals or is everyone with the exception of John/TIV going to continue their silence????....Why don't we all work together to correct the problems and injustices to the players for those that are concerned instead???

 

[athlone64]

I have now received another email from them which do not accept my driving licence as being valid because the picture is unclear, but is the same driving licence which I sent to all other casino without any problems and I have not other valid documents with the photo as asking them
I am really worried

 

[kakata]

I have now received another email from them which do not accept my driving licence as being valid because the picture is unclear, but is the same driving licence which I sent to all other casino without any problems and I have not other valid documents with the photo as asking them
I am really worried

being worried wont help.
Just scan your drivers 20 times and send all the copies at once....they will get the message....

 

[1819]

great post nash and good points as always.....i think what this whole past few years has taught me is simply this...when it comes to my entertainment(gambling) dollar, the established, land based casinos will get my money. i used to put alot of my yearly playing budget online. no more. when i tell you no more i'm talkin drastic cutbacks. thousands and thousands a month have gone down to literally hundreds. deposits this whole year probably under 5k. that used to be a week. playing for me is about the experience. with the limited choices, we have now, the experience is garbage. yes there are some fun games but i would much rather have my a*s kissed in a land based than handed to me online. if(when) the large entertainment companies get involved with this whole shabang then i will be more inclined to spend again. it will be nice to know the play you will give may be tied to your rewards accounts on land. players, of all levels, should be rewarded for their loyalty. i always feel special when i enter a casino. i should. hell i payed for it. online the experience is far from special. with limited games and places to play i just dont have much fun anymore. the gf likes to play so, well, you know how that goes...more trips to acer for me and less to prism lol.

 

[Zodiac]

Also I stand two withdrawl from rival:
One from pantasia and one from tiv for a total of $800.
I had to send documents 3 times for a fantomatic problem viewing the photos on my driving licence.
i have requested both on click2pay from three days and now start to be worried
A question: You have had delays only for withdrawl on neteller or even on other payment methods?
It's a sin because rival was a good alternative to the microgaming..
I remember hype gaming for these troubles

you don't have a identification card or passport ?

try to send it to John here and look what he say


the delays that they have are currently experiences effected all processors.

 

[athlone64]

Yes I have send to pantasia all my doc (driving licence, id card, passport expired but with picture) and now i have received this email:

Dear Gian Luca Giulietti,

Thank you for contacting us.

We would like to request that you send us a picture of you holding your ID in your hand.

If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,

Pantasia Customer Service

I think than at pantasia support are crazy

Who is John?

 

[anniemac]

Actually, Zodiac, that is not true. Sloto'cash, who uses a different processor from the others, is paying fine. Within hours so it is just the casinos which process through the Pantasia processor. And they are still not paying and still not talking.

 

[kakata]

Yes I have send to pantasia all my doc (driving licence, id card, passport expired but with picture) and now i have received this email:

Dear Gian Luca Giulietti,

Thank you for contacting us.

We would like to request that you send us a picture of you holding your ID in your hand.

If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,

Pantasia Customer Service

I think than at pantasia support are crazy

Who is John?

...and?
Just send what they want...its easy...its evident to, they are trying to waste time.
I would send my ass picture if they would ask....not my wife cause Im sure I wouldnt get paid anymore.
Problem now is:what will you do after you get paid?
Dont tell me now....wait to get your money first....
Ciao

 

[anniemac]

Athlone64, I am sorry but I just had to laugh (not that it is funny by any means) but what in the world would they want with a picture of you holding your driver's license. My driver's license picture is 7 years old. Hell, I have changed my hair color several times D) since it was taken and gained/lost several pounds. Unbelievable!!

 

[anniemac]

Kakata, you are killing me. I had visions of you sitting on top of a copier.



Seriously, Athlone, I use the picture scan on my printer. Maybe you could try something like that. All my documents, DL, Ccard, come out looking like the real thing. Faxing copies sucks but this works very good.

 

[bryand]

PHANTASIA (sic

Yes I have send to pantasia all my doc (driving licence, id card, passport expired but with picture) and now i have received this email:

Dear Gian Luca Giulietti,

Thank you for contacting us.

We would like to request that you send us a picture of you holding your ID in your hand.

If you have any further questions, please don't hesitate to contact us again.

Have a nice day.

Sincerely,

Pantasia Customer Service

I think than at pantasia support are crazy

Who is John?

That is the funniest shyt I have ever heard. It's even better than the casino that wanted a forum member's documents notarized at the bank. A US forum member! With recent experiences I've had with Mayan Fortune, its becoming obvious that they are under different management (or the old management started smoking crack 24/7). Jetset and TIV for me.....eef the rest of 'em.

Kakata ur last post was too funny! I'm laughing so hard I can't work.

 

[athlone64]

I sent them the same documents that I sent to the other casino where I play and the other casinos had no problem

 

[SlotsWizard]

We would like to request that you send us a picture of you holding your ID in your hand.

I'm sorry athlone64, your situation is not funny... but that email from Pantasia is absolutely hilarious.

You should reply to them and ask if they would like the photograph to include your family as well, and whether it should be your immediate family only or extended family too.

To make it really interesting, blur out your face in the photograph and the photo ID.

In the hand which is not holding the ID, you should hold a sign which says "I am hungry and need to eat - please pay me my winnings".

Seriously, that has to be the most ridiculous request I've ever heard of.

 

[athlone64]

Yes is all most ridiculous.
now I tried to write "ThisisVegas" hoping to overcome the situation

 

[dirtydealin]

This is bad comedy

That request is just insane, whats next finger prints and D.N.A. Samples? oke:

Pantasia won't ever see a penny from me, coincadently, has anyone else noticed almost all QT payments from ANT Rival Casino are from Pantasia?

DD

 

[anniemac]

If you notice when you make a deposit at any Rival but sloto'cash, it will say it will be billed as Pantasia. All my credit card (Netspend) deposits say Pantasia. That's why all but Sloto are having payment problems. They all use same processor.

 

[athlone64]

this is last email :
Dear Gian Luca Giulietti,

Thank you for contacting us.

We would like to inform you that when you send the picture of you holding your ID we will process your withdrawal. But for the mean time it is on hold.

If you have any further questions, please don't hesitate to contact us again.

I've send: driving licence, passport and ID card
Now I do not know how to do

 

[bryand]

That request is just insane, whats next finger prints and D.N.A. Samples? oke:

Pantasia won't ever see a penny from me, coincadently, has anyone else noticed almost all QT payments from ANT Rival Casino are from Pantasia?

DD

It's the same for credit cards. I believe a rep for Pantasia posted here some months ago that Pantasia processes payments for itself and its sister, Mayan Fortune along with JetSet (Paradise8 + Cocoa). Anyone know who processes for Simon and/or Superior?

 

[dirtydealin]

It's the same for credit cards. I believe a rep for Pantasia posted here some months ago that Pantasia processes payments for itself and its sister, Mayan Fortune along with JetSet (Paradise8 + Cocoa). Anyone know who processes for Simon and/or Superior?

Pantasia does the processing for SS, they also do it for TIV. I'm pretty sure Superior does it's own.

DD

 

[SlotsWizard]

We would like to inform you that when you send the picture of you holding your ID we will process your withdrawal.

Here you go.
Old Attachment (Invalid)


Seriously, try replying to them and asking if you can speak to the manager. Explain that there has never been a problem sending these documents to any other casino.


Anniemac: What shows up on your credit/debit card statement with SlotoCash? Does it just say "SlotoCash" ? And are they able to pay ACH withdrawals quickly?

 

[NASHVEGAS]

great post nash and good points as always.....i think what this whole past few years has taught me is simply this...when it comes to my entertainment(gambling) dollar, the established, land based casinos will get my money. i used to put alot of my yearly playing budget online. no more. when i tell you no more i'm talkin drastic cutbacks. thousands and thousands a month have gone down to literally hundreds. deposits this whole year probably under 5k. that used to be a week. playing for me is about the experience. with the limited choices, we have now, the experience is garbage. yes there are some fun games but i would much rather have my a*s kissed in a land based than handed to me online. if(when) the large entertainment companies get involved with this whole shabang then i will be more inclined to spend again. it will be nice to know the play you will give may be tied to your rewards accounts on land. players, of all levels, should be rewarded for their loyalty. i always feel special when i enter a casino. i should. hell i payed for it. online the experience is far from special. with limited games and places to play i just dont have much fun anymore. the gf likes to play so, well, you know how that goes...more trips to acer for me and less to prism lol.

Great post 1819 as I have thought,preached,and posted practically the same particularily after the 3D audit fiasco. I just did not practice per se what I preached and posted as I knew and recognized online "as is" is not for me. So all consider me a hypocrite,addict,idiot and all would be correct on at least 2 of the 3. That still does not justify all the wrongs and injustices at Rivals/TIV (as I continued my play) and all the shoulda, woulda, couldas that may have happened with several of my big wins if not for the absurd policy I have continually referenced........ Yes, I have played back many big wins in my online career (and held myself accountable and responsible although I have and still do question some specific gaming fairness issues) but I have also had many big wins removed/flushed from my casino cash account balance ((as I objected to Rival's/TIV's policy as soon as I became aware of this absurd policy and I thought/hoped it would be possible to adjust but I have now realized not so and would also challenge Rivals to prove that more than possibly a few adjust to their absurd policy on big wins once the player makes the initial decision to withdrawal. By proof I mean post transaction histories in detail pursuant.)) and been paid in the many of thousands. I will be glad to post my old Neteller account history or other if necessary as I am always willing to support any statement I post that shows I withdrew in the hundreds of thousands when there were no obstacles and it was my decision at will. This simply was/is not possible at Rivals/TIV imo on a big win except maybe with rare exception as I maintain until Rivals proves me wrong......That said 1819 and since I have no significant other,LOL, and unless Rivals (hopefully TIV has made one major change and if so KUDOS) makes immediate changes as well as improvements needed imo or as you state "(when) the large entertainment companies get involved with this whole shabang ", I may STFU (some will be happy at least) but definitely restrict all play (until) to BandM's. Hello the real Vegas next month!!

 

[anniemac]

Here's the answer to your question, SlotsWizard. Pantasia (and all but Sloto'cash) say "Pantasia.com +59994338828 GB GB" and Sloto'cash says "Slotocash +18662555823 CY CY". Double checked on my account just now. Sloto'cash pays and pays fast. Last withdrawal I made was paid within 4 hours to my QT account, made last weekend by the way . Don't know about ACH. The manager's name is Justine. Email support and put to her attention and ask her. That said, I am a "VIP" for what it's worth so I get to flush account. I have never had to wait more than 24 hours for payment even on weekends.

However, the games are just as tight as all the rest.

P.S. Loved the pic

 

[RobWin]

Here's the answer to your question, SlotsWizard. Pantasia (and all but Sloto'cash) say "Pantasia.com +59994338828 GB GB" and Sloto'cash says "Slotocash +18662555823 CY CY". Double checked on my account just now. Sloto'cash pays and pays fast. Last withdrawal I made was paid within 4 hours to my QT account, made last weekend by the way . Don't know about ACH. The manager's name is Justine. Email support and put to her attention and ask her. That said, I am a "VIP" for what it's worth so I get to flush account. I have never had to wait more than 24 hours for payment even on weekends.

However, the games are just as tight as all the rest.

P.S. Loved the pic

Most likely the reason for that being the fact that Sloto'Cash Casino is owned and operated by Trenan Ltd Zinionos Kitieos, 9 Egkomi, P.C. 2406, Nicosia , Cyprus. Trenan Ltd is a subsidiary of Deckmedia N.V....and the rest of the Rival casinos are owned and operated by Silverstone Overseas Limited as I had previously mentioned in another couple of posts several pages back...

 

[anniemac]

You are "OH SO CORRECT", Robwin.

So therefore if one in that group has payment issues, they all do. I still say Sloto'cash is laughing all the way to the bank. They pay, others not so much. Where would you play? Besides, their CS is great.

 

[kakata]

this is last email :
Dear Gian Luca Giulietti,

Thank you for contacting us.

We would like to inform you that when you send the picture of you holding your ID we will process your withdrawal. But for the mean time it is on hold.

If you have any further questions, please don't hesitate to contact us again.

I've send: driving licence, passport and ID card
Now I do not know how to do

Gianluca Im sorry to tell you.
You keep repeating your self...send em what they f**kin want....and dont listen to other suggestions which will only delay your withdraw.

 

[athlone64]

Gianluca Im sorry to tell you.
You keep repeating your self...send em what they f**kin want....and dont listen to other suggestions which will only delay your withdraw.

i think too

 

[jas2587]

awww Nash I don't think this ((( So all consider me a hypocrite,addict,idiot )))))


lol


athlone64 do any of the other rivals have your ID if so ask them to forward it over to the casino requesting it I usually just tell them that sloto or superoir has a copy an all is ok

Good Luck
Cindy

 

[NASHVEGAS]

awww Nash I don't think this ((( So all consider me a hypocrite,addict,idiot )))))
lol

Cindy

Thanks Cindy but in retrospect and in the context that I state it I feel 2 out of 3 are applicable but still none are applicable to the TIV/Rivals situation..... More of my situation at TIV is coming to light so to speak that I was not aware of and I still need more information but pieces of the puzzle are starting to fit together (and by no means does it justify the past actions by TIV pursuant to my issue((s)) and situation)....That said and because I am having to be somewhat cryptic and I wish no harm on TIV, I have no reason to believe any of TIV's regular current patrons should be concerned about TIV afaik other than the ordinary risk one assumes when they chose to deposit at most reputable online casinos.

 

[sellshort]

mytake on tiv is such.firstly john is top notch imo, he seems to help as much as he CAN.Their bonuses have been a nice touch and there games are fun.

now the bad..
ok it says 48hrs for a withdrawl.now i have one for 220 and one for 100.the 220 i made about 60hrs ago and the 100 was flushed about 30hrs ago
.Alas now i get an email
that states their processor will be fixed by next week and then the withdrawls might be delayed cause of catching up.Uh so let me get this straight i gotta wait at least 1 week to get paid??!!why didnt they tell me BEFORE i deposited about the delayed w/d due to a bad processor!!that irritates me more than anything!48hrs should mean exactly that.plus this is 220 bucks were talking about not something like nashs 30k!


i really think if john can help he will, but imo this is the kind of stuff which will make me never deposit again there if it isnt corrected soon!If they can take my money in 2 nanoseconds they sure as hell should be able to pay 220 in 48hrs!

im really hoping that the cs who sent me the email was just being pessimistic about the paytime.

 

[jas2587]

what I don't understand is
do they use the same processer
for deposits and withdrawels if
so it makes no sense why they
are not paying out??

also I don't think it is right
for ya'll to keep bringing Nash's
name into your negative post
about the delayed cashouts
yeah he won big but he doesnt control
the casino just my opnion I know if I was
Nash ya'll would be makin me feel bad

Good Luck
Cindy

 

[sellshort]

uh who used nashs name in a negative post?i just said the amount he won vs the amount that i won, there was nothing negative at all there about nash just a concern on MY part to the casino paying 220usd vs a big sum.Im sure it will all work out just that i limit myself to playing until i get a cashout so kinda out of action until the w/d hits

 

[Nifty29]

Dear Gian Luca Giulietti,

Thank you for contacting us.

We would like to inform you that when you send the picture of you holding your ID we will process your withdrawal. But for the mean time it is on hold.

I would also suggest including a recent X-Ray film of some part of the body above the waist, along with a stool sample.

Seriously though - Whomever dreamed this request up at Pantasia should be fired immediately. What in hell are Rival trying to do to themselves??? They are just what players have been wanting for years and they are making a dogs breakfast out of it!!

 

[chuchu59]

This must surely be a serious contender for Blunder/Joke of the year award.

 

[Zodiac]

Actually, Zodiac, that is not true. Sloto'cash, who uses a different processor from the others, is paying fine. Within hours so it is just the casinos which process through the Pantasia processor. And they are still not paying and still not talking.

Please forgive me Annie for this misunderstanding.

I should had scribed it better.

Athlone had addressed Pantasia and TIV and i have answered that will effected all processors at these.

I knew that Sloto'scash use a different processor and i was paid between yesterday and today from Sloto within less hours.

Pantasia paid me and they also talk to me, because i can understand that this issues can be very frustrating.

I talk always to myself if you are polite and friendly to support you will got also the same response, also if it's sometimes not be answered your questions.

Sometimes Annie is also what we can do nothing as waiting.

Hope that yours and the members here's waiting will have ending soon.

Sorry again that anyone has misunderstand this, my mistake.

 

[anniemac]

Hey Zodiac, you had no need to apologize to me. I sincerely hope that all the Rivals having this problem get it fixed soon. They have been a great group but when things start going downhill, it makes me and everyone else become paranoid after all the problems that US players have had with rogue casinos. I still think that if all of the Rival reps had come online and explained the problem a little, people would be more tolerant of the wait. Well actually I probably wouldn't be cause I want my money now.

But since there is nothing we can do about it, we all just wait.

 

[Mousey]

I hate to say this, I really do..... Overall, I've been a big Rival fan from the beginning and, personally, have experienced nothing but great service and quick cashouts (to QT)-- when I had such a thing. But, this weekend, if I can get the time, all Rivals are getting uninstalled from my computer.

Granted, U.S. players have very few choices as to where to play... (even though I don't play much anymore anyway, and deposits are small wherever I play) regardless.... due to what appears to be a widespread problem of slow payouts (even to ewallets, and even to non-U.S. players!), I'd rather not play there at all.

If/when I read that payment processing back on track, and the CS is still top notch, then I'll reinstall one or more Rivals.

Just a mouse's 2 cents worth. Good luck to you all.

 

[hippo925]

I play a lot at thisisvegas. I had become a very loyal player and never stopped being impressed by john's involvement and accessibility here. I deposit a lot (for me anyways).... with AND usually without bonuses. Didn't want to bother john during this difficult time and addressed my concerns to the rival cs since i wasn't getting ANY promotions for the longest time (if you can't get promotions if your winning, just tell me so!) over $800 in deposits / losses in just a few days and still no promotions? I'm guessing they are waiting for me to lose back all my money before they give me a promotion. Maybe my play is only appreciated if i'm losing?

"I am sorry to inform you but the casino reserves the right to deny promotions to anyone, without disclosing the reason why."

the bonuses are not easy to clear, but they extend my playtime and the most fun i have had, win or lose, are with bonuses. being a vip is suppose to increase promotions, not eliminate them.

Well, i emailed cs that john probably wouldn't be too happy losing players, through no fault of his own, but rather shoddy cs. They certainly caused this player to stop playing! no reply on the email yet, by the way.

on a side note, i'm really glad to hear that players are starting to get paid. I guess it was just a matter of time.

 

[Nifty29]

I tend to agree with Mousey.

Rival have been fantastic since they opened - something different - a breath of fresh air!! Fast payouts, good promotions with reasonable playthrough, unique games and competent customer service....an online players heaven!

Sadly, now we have players waiting over a month for payments, customer service reps who ask players to take pics of themselves holding their ID (for crying out loud!), and wagering requirements that increase almost by the week - TIV has 100% bonuses now with 50x deposit needed to cashout , and most of the other rivals are increasing as well. The terms are better at Club World and Inetbet.

It really deflates me to see what is happening, and how badly it has been handled both in a PR and backend sense (i.e. it should have been well fixed by now IMO). If this was happening at Prism or some other clip joint, we would all be saying 'ho-hum bad luck - its just what you should expect'...some might also say its the first signs of a casino group hitting the skids (ive seen it all before as im sure many of you have). I really really hope this isnt the case, but the relative silence and lack of credible information from management admittedly makes me nervous.

The only way I can really show my dissatisfaction is to stop depositing, and this is what Im going to do (for now). I havent been affected by delayed cashouts etc, but I feel a kind of solidarity with the members here (the honest ones anyway) and take the way they are being treated as an affront to online players as a whole.

Hope all of you get your cash ASAP and someone from Rival comes out and puts the cards on the table or the damage already done may be irrepairable for this little duck.

p.s. John is the only shining light in this situation - at least he has kept pretty much up to speed and stated what he does and doesnt know (in the midst of his own personal situation). Kudos to him.

 

[athlone64]

Thanks to everybody, but i Have received my money today from pantasia and Tiv Thanks to John (This Is Vegas member)

 

[NASHVEGAS]

I play a lot at thisisvegas. I had become a very loyal player and never stopped being impressed by john's involvement and accessibility here

Same here but you and others may be getting ready to have the opportunity to change your mind assuming John does not retract his fresh statement to me that VIP's could always have their full (greater than the $4K/per week) cash account balances removed/flushed from their casino cash account (once I was finally able to get a clear clarification from him y-day by being persistent whether he and I were on the same page pursuant to my main issue of this thread as his correspondence and posts were initially very unclear). Yet he also states he actually did not know the answer 100% til yesterday. Really John, this is just now news to you???? So my persistence and concern going back to the beginning of February upon my discovery imo of a rogue tactic by TIV in order to avoid big payouts and then my numerous correspondences and requests (as I stated prior mostly ignored for a obvious reason) to allow my cash account balance to be removed/flushed in full and then payments disbursed according to TIV's contradictory TandC's must imply I am delusional and fabricated TIV's policy including in this thread ((even after in this thread I posted a recent CS chat transcript that is consistent with the policy of the casino, Also I despite the fact I continually requested a change in your policy as soon as I became shockingly aware of the policy upon my first big win and how devasting it could and would be to the player at the start of February---->>>Then John posts to the effect in this thread iirc, CS is making mistakes and contact John. Well CSR Shawn made no mistakes, it appears John is making mistakes in this situation and then John's statement regardless of CSR issues at TIV is totally unacceptable as the player seems to pay for all the mistakes whether by CS or the player) John, you still have the opportunity to make a wrong that you are now denying even the policy existed right in multiple ways. I sure hope to avoid one of us losing total credibility as you now have said show me the proof which I find appalling and offensive, implying not only fabrication but I chose myself on too many occasions to count to not have my casino cash account balance removed but at the rate of $4K per week so I could purposefully tempt myself as I must have wanted to design my own policy as I would have felt guilty having the opportunity to be in a much improved situation to have preserved a much greater part of my multiple wins (which all except one big win occured after I requested the change in policy in early February). The ball is in your court for a retraction of your PM and then you can begin to make several wrongs right or I will honor your offensive request and begin providing all sorts of proof via the means you said I must.

Hippo, ftr I only received manager's bonuses which actually helped cover my deposit fees when I was not winning. I did appreciate what I received but also felt based on my deposits and play they were deserved. I did notice that no matter what I deposited, the manager's bonuses were not issued while I winning or had a minimum four figure balance in my casino account...The only way I rationalized it was while I was winning was by assuming that I was earning comps in lieu of manager's bonuses...I then just assumed the mangers bonuses were based on deposits that correlated with bad beats or takedowns of winnings that I was not allowed to remove/flush from my casino cash account.

 

[gerilege]

Recent Rival cashouts

I thought I would give you some updates about my pending withdrawals.
I received payments from DaVinci's and Simon Says quite fast (within max. 3-4 days or even less, I don't remember exactly). Both of them were made to C2Pay.
However my cashout request to moneybookers from Paradise8 is still in processing state since 11th of April (4 days of yahoo email delay there though when they requested documents).

 

[Cesar]

I thought I would give you some updates about my pending withdrawals.
I received payments from DaVinci's and Simon Says quite fast (within max. 3-4 days or even less, I don't remember exactly). Both of them were made to C2Pay.
However my cashout request to moneybookers from Paradise8 is still in processing state since 11th of April (4 days of yahoo email delay there though when they requested documents).

I still have one pending payment from TIV (Moneybookers too) since April 16th.

CS told me 2 days ago it's another technical problem

(as happened 2 or 3 weeks ago)

A bad way to keep loyalty players...

(P.D.: A big thanks to John, for his help in the process :notworthy)

 

[Zodiac]

I must say that it seems that some of you are very consistent and will like to uninstall the Rival Casinos.

It's a method to show them that they can't do it all with the players but it will not help, not us players and not the Casinos.

I don't know them at the beginning but i don't will do this provisionally while i'm thinking that everyone can have problems once.

Not nice and i annoy myself too and i also know that you US Players have more problems with processing as maybe the Europeans.

You in the US have a great Community and maybe also a conscience influence to decide over the future of a casino more as we in Europe.

Do not be too hasty and wait another short time.

 

[bayleesprings]

p.s. John is the only shining light in this situation - at least he has kept pretty much up to speed and stated what he does and doesnt know (in the midst of his own personal situation). Kudos to him.

I agree. I have played now for 4 years and I have never, ever known ANYONE from ANY CASINO that will go above and beyond like John does.

We discussed this in another thread (about not being able to play while waiting on QT limits to increase or systemic banking page issues, etc.) but I will just say this...the other night I was playing at an MG casino and had 970 points and asked if they could bump it up to 1000 so I could get the measly $10 out THAT I STILL HAD TO FREAKIN' WAGER 30x and dude said, "sorry, we can't do that". Yeah, yeah, I'm bitchin', but seriously, you can spend $1k, starting with 0 loyalty points and roll that over a gazillion times and still not even have 500 points. You need at least 1000 to get $10. Anyways, I asked to close my account and then all of a sudden dude pulled $.30 out of nowhere, which pissed me off even worse. I played it and closed my account. Hold the judgement, I know they didn't have to give me anything, but some of these places just don't "get it".

 

[kakata]

Thanks to everybody, but i Have received my money today from pantasia and Tiv Thanks to John (This Is Vegas member)

did u send em your naked ass foto?
next time send em a toothbrush...just in case for DNA evidences.

 

[bayleesprings]

Katata, I didn't even see that you quoted someone else at first and thought your post was for me. I was like, "how did HE know I have a naked ass photo". Now that's hilarious. Thanks for the laugh!

 

[chuchu59]

Thanks to everybody, but i Have received my money today from pantasia and Tiv Thanks to John (This Is Vegas member)

Glad you got your money mate.

However, this raises more questions than answers. Why should John be involved in everything. The organisation, while a relative newbie, should already have its accounting issues ironed out. There have been many players who were paid 2-3 weeks after submitting their withdrawals to different ewallets. No valid reasons were given for the delays other than murmurs of there being processor/technical issues. Of the Rival managers only John has tried to address these issues which is mystifying given that formerly ALL Rival managers were willing to tackle these problems by posting in this forum.

I believe that some of us are uncomfortable with the silence from the casinos on this important issue and many of us may be guessing as to whether there are financial problems with them. We have not been told by anyone that the processor problem (if true) has been solved and it could well be that the situation could aggravate further. I have had cashouts delayed on 2 separate occasions and definitely not in a hurry to make deposits. Whether this is actually related to the processors or a much bigger problem, only time will tell although at present I tend to lean towards the latter.

 

[hippo925]

account closed, software uninstalled, point made. As long as rival's cs and accounting is counterproductive to all of john's hard work, i see more of the same. i honestly hope everyone gets paid in a timely manner and that nash's issues are resolved... it would say a lot about rival's committment to their players and their plans for the future if they showed a little transparency and resolved these issues ASAP.

 

[kakata]

account closed, software uninstalled, point made. As long as rival's cs and accounting is counterproductive to all of john's hard work, i see more of the same. i honestly hope everyone gets paid in a timely manner and that nash's issues are resolved... it would say a lot about rival's committment to their players and their plans for the future if they showed a little transparency and resolved these issues ASAP.

Did you give back all the money you had won?