First of all, the first part of this thread is copied from something i wrote in the Cosmic Fortune thread in over a week ago(LINK here: https://www.casinomeister.com/forums/threads/cosmic-fortune-slot-netent.64258/. )
I would like to inform everyone here, that the Cosmic Fortune game still isnt fixed. I would also like to warn you about my bad english.
I havent had any reason to even register to this site before, since i never had any problems with NetEnt casino games earlier, and this is in a couple of years, but last night it happened to me.
To make a long story short, 3 balls went into the major jackpot hole. Both me and my friend who was here last night ofcourse cheered and thought we had won it, which was at about 13.000 SEK at the time.
Even the sound from when the ball went into the hole came, which makes it impossible that the ball could have even gone out from being in the hole, which is something that others here have experienced.
I therefore want to warn everyone here not to play at this game right now, something that seems pretty obviously already even before my post, to avoid that other players have to experience this.
The case is with NetEnt at the moment and since we all know they ofcourse can see every outcome and graphics of the jackpot games, we will see what they will decide regarding this case.
No compensation has been given from the casino site.
The casinosite where this happened shall remain a secret until the answer from NetEnt comes, regarding what is going to happen with this case.
The casino themselves have said that they currently cant give me any more information about the jackpot game, and is awaiting response from NetEnt.
What really made me upset is that the casino themselves, said over phone that "this cant happen" even though they themselves even removed the game from their site due to other technical issues with the game.
This is my update today 2014-12-05:
I would like to inform everyone here that this case still isnt solved.
The casino site (Thrills) has told me that they are waiting for a response from NetEnt, which they still havent recieved according to Thrills.
I played a lot at thrills before this happened and since this issue came i havent made a single deposit to them, and then they wanted to compensate me for "the long wait" by giving me a small amount of bonus money, which i also had to wager x30.
This is just incredible, they say they havent recieved a reply from NetEnt yet, at all, and then the best compensation they can come up with is 300 SEK that i also had to wager x30.
Just wanted to tell all you guys here and warn about this, and show you how this casino has decided to go further with this issue.
I would like to inform everyone here, that the Cosmic Fortune game still isnt fixed. I would also like to warn you about my bad english.
I havent had any reason to even register to this site before, since i never had any problems with NetEnt casino games earlier, and this is in a couple of years, but last night it happened to me.
To make a long story short, 3 balls went into the major jackpot hole. Both me and my friend who was here last night ofcourse cheered and thought we had won it, which was at about 13.000 SEK at the time.
Even the sound from when the ball went into the hole came, which makes it impossible that the ball could have even gone out from being in the hole, which is something that others here have experienced.
I therefore want to warn everyone here not to play at this game right now, something that seems pretty obviously already even before my post, to avoid that other players have to experience this.
The case is with NetEnt at the moment and since we all know they ofcourse can see every outcome and graphics of the jackpot games, we will see what they will decide regarding this case.
No compensation has been given from the casino site.
The casinosite where this happened shall remain a secret until the answer from NetEnt comes, regarding what is going to happen with this case.
The casino themselves have said that they currently cant give me any more information about the jackpot game, and is awaiting response from NetEnt.
What really made me upset is that the casino themselves, said over phone that "this cant happen" even though they themselves even removed the game from their site due to other technical issues with the game.
This is my update today 2014-12-05:
I would like to inform everyone here that this case still isnt solved.
The casino site (Thrills) has told me that they are waiting for a response from NetEnt, which they still havent recieved according to Thrills.
I played a lot at thrills before this happened and since this issue came i havent made a single deposit to them, and then they wanted to compensate me for "the long wait" by giving me a small amount of bonus money, which i also had to wager x30.
This is just incredible, they say they havent recieved a reply from NetEnt yet, at all, and then the best compensation they can come up with is 300 SEK that i also had to wager x30.
Just wanted to tell all you guys here and warn about this, and show you how this casino has decided to go further with this issue.