The difference between good CS and great CS - JPC vs CWC

horseplayer

Dormant account
Joined
Mar 24, 2013
Location
Charlotte, NC
I have never sent Karolina a PM without receiving a reply. I have sent several to JPC group rep without a reply.

One was regarding withdrawals with cardpay. The question was whether I could use cardpay as a withdrawal option at all of their casinos as I was able to deposit at some. As you know, USA banks can be finicky about approving CC/Debit Card deposits at online casinos. Clubworld Group via Karolina made it possible for me to use withdrawal to card at All of their casinos due to successful deposits at a few. I asked JPC if they could provide the same service and never received a reply.

I thought I would check with JPC group chat today, Lucky Club to be specific, and the answer is no.

Here's the chat transcript:

You are now chatting with 'Kevina'

Kevina: Welcome to our live chat service. My name is Kevina; how may I assist you today?

horseplayer: Hi Kevina, I was wondering if I might be able to withdraw using CardPay since my card has been approved at a couple of your casinos. Clubworld group made the option available to me at all their casinos since I made a few successful deposits at some

Kevina: I will be more than happy to assist with your query.

Kevina: Can you please hold while I am looking into your query?

horseplayer: yes, thanks

Kevina: You're welcome.

Kevina: We are still looking into your query, your patience is appreciated. I will be with you shortly.

horseplayer: thanks

Kevina: Documents can be sent via email to documents@swiftassistance.com.

Kevina: Photo ID (Passport/Driver License) and Recent Utility bill as proof of address (last 2 months).

Kevina: Please allow up to 2 business days after e-mailing your documents, for a response with regards to acceptance of your documents.

Kevina: May I assist you with anything else today?

horseplayer: you did not answer my question. Are you saying it is possible?

horseplayer: By the way, swiftassistance has ALL of my documents

Kevina: Please hold.

Kevina: Thank you for holding.

Kevina: You will not be to make a withdrawal request via CardPay unless you've made a successful deposit using Credit Card.

Kevina: You can make your withdrawal request via Check.

Kevina: May I assist you with anything else today?

horseplayer: no, thanks

I have received some assistance from the JPC reps here but have had no reply on more than one occassion. I'm reminded by trying out JPC group again why I left for CWC group to begin with. Guess I'm just going to have to suck up the increase in minimum deposit.
 

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