Dear Dean,
Thank you for contacting us here at Omni Casino.
We have received your sent document and have updated your account with the copy of your credit card ending in 2109.
However; we are sorry to inform you that we are unable to verify your proof of address and your Photo Identification documents, as there were not legible and were unable to be viewed.
We kindly ask that you resend legible copies to us as soon as possible in order for us to better assist in updating your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Karema
Customer Service Representative
Omni Casino
support@omnicasino.com
UK Toll free 0-808-120-3493
Canada Toll free 1-888-402-2058
Int: +632-756-7988
16 Years of Pure Casino Entertainment”
Now, firstly i must mention this, i have so far requested 2 withdrawals from omni, first was for around $450-$500, i wasn't asked for documentation, it was paid within 7 days.
Then i had a very nice run, and withdrew $1650 exactly, which has also been PAID and is sat right next to me in £20 notes, Only then, do i get this email?
Im confused and annoyed if im honest, I have sent the EXACT same 3 scans of my documents to i think 3 other casinos apart from omni, including well known ones like betat, they have all been verified within 1-2 days and ive had no issued, withdrawals processed and account set to "verified"
They mention not legible, far from it, i dont obviously want to post the docs here as for one im an ugly guy, and obviously for security purposes. but they include, my UK passport, UK driving licence, Picture of card used to deposit, front and back with signature, a letter addressed to me at my home address and all include my username.
what possibly more could i send? why have they paid my withdrawel and then complained about docs? the whole thing makes little to no sense, and i wont be playing here again im happy that i got my withdrawel before this email, but its enough for me to go elsewhere where i know i wont get problems.
just be careful guys.
edit - if igor pops into the thread, id like his opinion on my docs, as betat had them verified within 12 hours!
Thank you for contacting us here at Omni Casino.
We have received your sent document and have updated your account with the copy of your credit card ending in 2109.
However; we are sorry to inform you that we are unable to verify your proof of address and your Photo Identification documents, as there were not legible and were unable to be viewed.
We kindly ask that you resend legible copies to us as soon as possible in order for us to better assist in updating your account.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Karema
Customer Service Representative
Omni Casino
support@omnicasino.com
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Log in or register now.
UK Toll free 0-808-120-3493
Canada Toll free 1-888-402-2058
Int: +632-756-7988
16 Years of Pure Casino Entertainment”
Now, firstly i must mention this, i have so far requested 2 withdrawals from omni, first was for around $450-$500, i wasn't asked for documentation, it was paid within 7 days.
Then i had a very nice run, and withdrew $1650 exactly, which has also been PAID and is sat right next to me in £20 notes, Only then, do i get this email?
Im confused and annoyed if im honest, I have sent the EXACT same 3 scans of my documents to i think 3 other casinos apart from omni, including well known ones like betat, they have all been verified within 1-2 days and ive had no issued, withdrawals processed and account set to "verified"
They mention not legible, far from it, i dont obviously want to post the docs here as for one im an ugly guy, and obviously for security purposes. but they include, my UK passport, UK driving licence, Picture of card used to deposit, front and back with signature, a letter addressed to me at my home address and all include my username.
what possibly more could i send? why have they paid my withdrawel and then complained about docs? the whole thing makes little to no sense, and i wont be playing here again im happy that i got my withdrawel before this email, but its enough for me to go elsewhere where i know i wont get problems.
just be careful guys.
edit - if igor pops into the thread, id like his opinion on my docs, as betat had them verified within 12 hours!