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Strange email from omni.

Discussion in 'Online Casinos' started by sigothx1, Dec 8, 2013.

    Dec 8, 2013
  1. sigothx1

    sigothx1 Dormant account

    Occupation:
    Civil servant
    Location:
    England
    Dear Dean,



    Thank you for contacting us here at Omni Casino.



    We have received your sent document and have updated your account with the copy of your credit card ending in 2109.



    However; we are sorry to inform you that we are unable to verify your proof of address and your Photo Identification documents, as there were not legible and were unable to be viewed.



    We kindly ask that you resend legible copies to us as soon as possible in order for us to better assist in updating your account.



    Should you require any further assistance, please do not hesitate to contact us.



    Kind Regards,





    Karema

    Customer Service Representative

    Omni Casino

    This email is not visible to you.

    You must register/login in order to see the link.



    UK Toll free 0-808-120-3493

    Canada Toll free 1-888-402-2058

    Int: +632-756-7988

    16 Years of Pure Casino Entertainment”



    Now, firstly i must mention this, i have so far requested 2 withdrawals from omni, first was for around $450-$500, i wasn't asked for documentation, it was paid within 7 days.

    Then i had a very nice run, and withdrew $1650 exactly, which has also been PAID and is sat right next to me in £20 notes, Only then, do i get this email?

    Im confused and annoyed if im honest, I have sent the EXACT same 3 scans of my documents to i think 3 other casinos apart from omni, including well known ones like betat, they have all been verified within 1-2 days and ive had no issued, withdrawals processed and account set to "verified"

    They mention not legible, far from it, i dont obviously want to post the docs here as for one im an ugly guy, and obviously for security purposes. but they include, my UK passport, UK driving licence, Picture of card used to deposit, front and back with signature, a letter addressed to me at my home address and all include my username.

    what possibly more could i send? why have they paid my withdrawel and then complained about docs? the whole thing makes little to no sense, and i wont be playing here again im happy that i got my withdrawel before this email, but its enough for me to go elsewhere where i know i wont get problems.

    just be careful guys.

    edit - if igor pops into the thread, id like his opinion on my docs, as betat had them verified within 12 hours!
     
  2. Dec 8, 2013
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    This beggars belief. If 3 other casinos can read the documents, why cant Omni:confused:

    Image viewing procedures are universal, provided you have not used some strange filetype for them. ALL PCs have a default viewer that comes with Windows, but one would expect a casino finance department to have their own business grade software for processing the files that players send in.

    The most likely explanation is that they CAN damn well read them, but they have failed verification for another reason. This puts the player in an impossible situation as they will be trying to figure out why the files could not be viewed at the other end, which means they are likely to just keep on sending the same images in slightly different ways in order to make them more legible.

    A PAB may be the quickest way to get to the bottom of this.

    However, since you have not had any money withheld, playing elsewhere at a casino that has no problem reading your documents is an easier option.

    As to why the request comes now, it could be down to you having hit the 2000 allowance on total withdrawals, with this triggering the request for documents. It seems some casinos don't carry out the full verification on the first withdrawal, but once a gross total figure of all withdrawals has been reached.
     
    1 person likes this.
  4. Dec 8, 2013
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    CAREFUL - check this is a kosher e-mail, view the header etc. It's not unknown for CS stuff based in poorer countries to pass/sell stuff on to scammers. I doubt it is the case here, but you can't lose anything by checking.
     
    1 person likes this.
  6. Dec 8, 2013
  7. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    I don't think there was any specific type of docements lacking. Since they used word legible, the documents are not readable for them for whatever reason, either file format or resolution or file being broken/corrupted, etc. Maybe the files got somehow broken, corrupted or something in the process of being sent to the casino, or somewhere in their system? Have you tried asking them?
     
    Last edited: Dec 8, 2013
  8. Dec 8, 2013
  9. zreb

    zreb Experienced Member

    Occupation:
    N/A
    Location:
    canada
    On the related subject of Omni verification, they have asked me to for a copy of notarized id to be physically mailed half way around the world to verify my account, for a sum total of withdrawals on the lifetime of my account under $2000. Anyone know if this is normal? I've never had another casino request something of the sort, specifically being unwilling to accept an emailed copy, and it seems like overkill for such an amount. I might just blow the money back not to deal with the hassle.

    Probably would have recommended Omni to others previously, but this is definitely offputting.
     
  10. Dec 8, 2013
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    If that's the case, and they don't owe you any w/d's, shut your account. The notarized ID is mostly BS.
     
  12. Dec 8, 2013
  13. zreb

    zreb Experienced Member

    Occupation:
    N/A
    Location:
    canada
    Problem is I've the money I've won is still stuck on there, so I'll have to deal with it at some point, have been lazy with it thus far though. I could see having a physical copy being somehow slightly more reliable than an emailed one, just seems a bit of an excessive request though. I don't know if any other casinos have similar policies of requiring ID to be physically mailed, so not sure whether or not it's a reasonable thing for them to require.
     
  14. Dec 8, 2013
  15. sigothx1

    sigothx1 Dormant account

    Occupation:
    Civil servant
    Location:
    England
    psychically mailed is ludicrous, How many people would sign up to a casino if they knew if by a miracle they win, they would have to get an authorized signer, and mail off documents to see the winnings, in my case, The documents are all in jpeg format, open on windows 95 if memory serves, all as clear as possible, And all a low file size, like i said, 3 other casinos i can think of accepted them within 12 hours and paid, omni paid and THEN called foul.

    im now thinking, becuase i deposited twice, and withdrew both times with winnings, omni dont want me around for whatever reason, Thats all i can think of :/ and if that was there intention, they have succeeded.
     
  16. Dec 9, 2013
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Omni is Playtech. There have been a number of complaints from players who have been told to post a notarised document to the Philippines. This is rather surprising since this BS has been confined to the white label Playtech casinos, with the true independents having their own in house teams for KYC, and they do it in the regular manner.

    Less abnormal is a notarised document that is scanned and sent via email, with presumably the casino then checking with the notary concerned that it is authentic. Also becoming more common is a request to send a photo of the player holding up a key document, which is effectively remote notarisation done by casino staff, rather than a local notary.

    What is considered routine is sending in by email (in JPEG) copies of 1 photo ID and one proof of address, along with back and front images of any cards used to deposit. Some casinos also ask for a deposit declaration form to be signed, scanned, and emailed back. If done properly, there should be no problem for the casino opening and reading the file as JPEG is an international image file standard, and one that produces files small enough to send via email.
     
    1 person likes this.

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