So I signed up to Spinsvilla which is operated by Cozy Games Management.
Made a fairly large first deposit with no bonus as I like to play blackjack. I turned over my deposit a number of times on blackjack and was up to my target so tried to withdraw.
The system wouldn't let me and said I had a wagering requirement to meet before I could withdraw.
Thinking this was an error I got on to live chat and asked them to remove it as I had no bonus. They told me this wasn't possible as any deposit (even without a bonus) needed to be turned over five (5!) times before being withdrawn due to anti-money laundering etc...
I was peeved at this but stood my ground as I had wagered well over this amount. I was then told that they also applied table game wagering requirements to this turnover demand..... blackjack only counting 10% towards wagering. I.e. my bonus free deposit had to be turned over 50 times on blackjack. Nothing they could do I was told, it's all in the terms.
I'll be honest, i'm the fool here as I don't check terms if not playing with a bonus and I understand a casino applying a one, maybe even two times wager to a deposit but this was ludicrous. Needless to say, I actually cleared the wagering on slots, but was in red mist mode and went on to lose my money.
Obviously, like I said, i'm a fool here. But are these terms enforceable and do I have any recourse on the casino or with my card issuer here? (Dodgy ground I know).
If nothing else, I hope this serves as a warning to anyone else thinking of signing up here.
Thanks for any guidance.
Made a fairly large first deposit with no bonus as I like to play blackjack. I turned over my deposit a number of times on blackjack and was up to my target so tried to withdraw.
The system wouldn't let me and said I had a wagering requirement to meet before I could withdraw.
Thinking this was an error I got on to live chat and asked them to remove it as I had no bonus. They told me this wasn't possible as any deposit (even without a bonus) needed to be turned over five (5!) times before being withdrawn due to anti-money laundering etc...
I was peeved at this but stood my ground as I had wagered well over this amount. I was then told that they also applied table game wagering requirements to this turnover demand..... blackjack only counting 10% towards wagering. I.e. my bonus free deposit had to be turned over 50 times on blackjack. Nothing they could do I was told, it's all in the terms.
I'll be honest, i'm the fool here as I don't check terms if not playing with a bonus and I understand a casino applying a one, maybe even two times wager to a deposit but this was ludicrous. Needless to say, I actually cleared the wagering on slots, but was in red mist mode and went on to lose my money.
Obviously, like I said, i'm a fool here. But are these terms enforceable and do I have any recourse on the casino or with my card issuer here? (Dodgy ground I know).
If nothing else, I hope this serves as a warning to anyone else thinking of signing up here.
Thanks for any guidance.