spingenie bonus bar

[spintee]

I have just logged in to this casino and it looks like they have had a revamp, The bonus bar has now been changed and has been reset, I do not think this is fair, Any body else in the same boat?

Check out another recently revamped casino: HighRoller Casino!

 

[Bear Group Rep]

Hi Spintee

Thankyou for providing valued feedback, I did try and call you a couple of times.

We've given 'Spin Genie' a brand new makeover. Based on customer feedback we've now added new levels, adventures and bonus games to Spin's 'Quest', as previously many users were stuck on the highest level with nowhere else to go.

We took the decision to ensure that everyone has a fair chance to collect all bonuses across all levels and we have reset everyone back to the first level so nobody misses out. Had we left everyone at their previous levels then they may not have had the chance to claim any of the new bonuses - I hope this sounds fair to you.

Remember, you can simply advance through the new levels by spinning slots to get XP. Your new levels and XP progress are now clearly displayed on your homepage, towards the top of your page.

Should you require any further help then please don't hesitate to contact us, our email address is [email protected]

Have a great weekend!

Regards

Spin Genie Support

 

[BoomUp]

should you add all netent games this site could be a winner

 

[spintee]

Thanks for that, Would of thought an email would of been in order to keep us up to date,

My phone is of at the moment, I cannot see my details but I always put correct details in, so should end with 1137

A couple of things, The bonus world does not load up when using chrome, Its ok on Opera but get errors

 

[Bear Group Rep]

Hi Spintee,

Thanks for sending the screenshots, sorry to see you are having a few problems. I'm happy to call you at a convenient time to help you with these issues.

Have you cleared your cache and cookies? Sorry I know that sounds like a standard reply but it may help with this issue.

Is there a convenient time today, over the weekend or next week for you to receive a call?

Regards

Spin Genie Support

 

[spintee]

Hi Spintee,

Thanks for sending the screenshots, sorry to see you are having a few problems. I'm happy to call you at a convenient time to help you with these issues.

Have you cleared your cache and cookies? Sorry I know that sounds like a standard reply but it may help with this issue.

Is there a convenient time today, over the weekend or next week for you to receive a call?

Regards

Spin Genie Support

Thats my phone on now, Any time is good

 

[Bear Group Rep]

Hi Spintee,

Great to speak to you on the telephone.

I'm pleased that we were able to rectify this issue and that clearing your cache and cookies did the trick.

Thanks again for your time and we hope you enjoy playing Spin Genie.

Spin Genie Support

 

[Bear Group Rep]

should you add all netent games this site could be a winner

Thanks for the kind words BoomUp.

We are adding new games all the time

Have a great weekend.

Spin Genie Support

 

[Mosse]

Is this casino and all its bonuses only available in uk? or can anyone play there and get bonuses also?

 

[Bear Group Rep]

Hi Mosse,

Thanks for contacting us.

Spin Genie is only accepting UK players at this time.

Regards

Spin Genie Support

 

[spintee]

There is a 100% bonus today as well as weekend reel rush tourney, Double check your inbox on the site,

Reasonable wager as well

 

[Jono777]

Didn't realise Spin Genie had CM rep - Good Stuff! - @Spin genie - Sent Pm - Cheers

 

[spintee]

Didn't realise Spin Genie had CM rep - Good Stuff! - @Spin genie - Sent Pm - Cheers

I have had a few small deposits and every thing runs smooth, Im yet to see any lag or errors, Unlike my normal haunts where constant struggle to get a few spins, & a rep on here makes things even better,

I can also confirm he did ring and had a few minutes chat, Great stuff, Just hope some more games come sooner than later, But I would prefer a good running site than trying to go over board and getting bad play,

 

[spintee]

Right Some feed back on the site,

I will start with £10 deposit on the site this morning, My 100% bonus went on instantly and comes with a 30x B wager, I played for a good amount of time before I had a clean up and put some dinner on, had dinner and some more games before I was picked up to price up some work,

Came back and managed the wager with about £40 left, I think I took out £30 to test the withdraw process, But as I mentioned in another thread the withdraw still stays on balance,

(Email) You can continue to play with your current balance until your withdrawal is processed but please note that if your balance falls below the required amount to process your withdrawal request, it will be automatically cancelled
So I took 5 free spins what I had built up on my bonus bar and won 25p I went to see what would happen if I try using the 25p and you guessed it, Automatic pop up telling me that my withdraw has been auto reversed

At this point the 25p had now a wager of £7.50 attached to it, (rep can you confirm if you can withdraw while bonus is active?) If not than this is a flaw, As you will have to wait until withdraw is processed before you take any think on the bonus bar as will eat in to your cash,

I was lucky as built my balance up some more, Going to withdraw again now to test but will not be able to use any of my bonuses until its out, as cash balance gets used first,

Other than that I not had one error or lag, I honestly can not remember the last time I had a hassle free game, Fells like I have grone a few of my natural colour hair back today

 

[Mabby2000]

I had a look at spin genie, looks good.
Just registered, will deposit soon to give this site a try.
Cheers.

 

[Bear Group Rep]

Thanks Spintee for the further valued feedback, we always ensure the Product Development teams have access to feedback such as this.

Glad you are enjoying the games & yes you can withdraw when you have an active bonus although you would forfeit those bonus funds at that point.

Regards

Spin Genie Support

Right Some feed back on the site,

I will start with £10 deposit on the site this morning, My 100% bonus went on instantly and comes with a 30x B wager, I played for a good amount of time before I had a clean up and put some dinner on, had dinner and some more games before I was picked up to price up some work,

Came back and managed the wager with about £40 left, I think I took out £30 to test the withdraw process, But as I mentioned in another thread the withdraw still stays on balance,

(Email) You can continue to play with your current balance until your withdrawal is processed but please note that if your balance falls below the required amount to process your withdrawal request, it will be automatically cancelled
So I took 5 free spins what I had built up on my bonus bar and won 25p I went to see what would happen if I try using the 25p and you guessed it, Automatic pop up telling me that my withdraw has been auto reversed

At this point the 25p had now a wager of £7.50 attached to it, (rep can you confirm if you can withdraw while bonus is active?) If not than this is a flaw, As you will have to wait until withdraw is processed before you take any think on the bonus bar as will eat in to your cash,

I was lucky as built my balance up some more, Going to withdraw again now to test but will not be able to use any of my bonuses until its out, as cash balance gets used first,

Other than that I not had one error or lag, I honestly can not remember the last time I had a hassle free game, Fells like I have grone a few of my natural colour hair back today

 

[spintee]

Just received message & email stating withdraw been processed, took out 9;40pm Sat and out 2;30pm Mon, I update when hits my bank

 

[spintee]

The cash hit my bank yesterday, So day after was processed

 

[Mabby2000]

Did you send in id's prior to withdrawl ?

 

[spintee]

Did you send in id's prior to withdrawl ?

No, Unsure if the rep marked my account as ok, Well till you get to a certain withdraw amount than most will than ask, I can count on one hand how may times I have been ask for I.D in ten years, But as in U.K than I guess they can do some easy checks if need be, Worth go, Not a great deal of slots to chose from but every thing is hassle free, No error's / lags & any bonus is instantly credited,

Also an active rep here so puts you on ease abit knowing you are in safe hands, I do not really give much credit to casinos but I think this one is worth it,

One thing if they start changing wager requirements ect and start adding games only to get aload of errors than I eat my words.

I do not no how the whole operations work but I no gaming realms have castlejackpot that runs from the IPS network, & all there sites is constant errors, I have a funny feeling that CJ does do things different from the rest of the group as when I get messages from the sites I have signed up to from IPS than they all come at once to all the sites Im signed up to from them but nether one from castlejp? But even that group has now changed there wager from 25x to 35x wager, I have not played castlejp in a while due to they changed the Friday 100% bonus to 50%

 

[Valhalla]

I deposited £50 here a few days ago and just couldn't stop winning. I've made a withdrawal of £1000 yesterday, but gotta wait the pending period out.

Brief review of the site:

Pros
The games all load perfectly, I've had no crashes or lag whatsoever (or funny balance activity, which is the norm for NetEnt lately). The site is really nice and well laid out, easy to find your way around. The amount of bonuses are near mind-boggling, and given I was betting £2 and £2.50 a spin, and the bonuses are "earned" though wagering, I quickly got up to level 35 and have countless bonuses to choose from now; free spins, free money, deposit match bonuses.
If you are the kind of player who likes bonuses, SpinGenie is definitely the site for you.

Cons
Serious lack of games to choose from. I'm honestly bored out of my mind with Starburst, TwinSpin, JATB etc. There's no CFTBL, Dead or Alive, Reel Steal, Excalibur (and countless others). The withdrawal process is daft; a 48-hour pending period is bad enough, but to not actually remove the withdrawal from my balance and then tell me I'm free to play on is just... stupid. I'm warned that if I play below my requested withdrawal amount, then said withdrawal will be cancelled.
This also means I can't take any of the host of bonuses that I've earned. Because if I do, I'll need to wager basically my entire balance (thus cancelling my withdrawal) just to complete the WR for whatever bonus I take. Why not remove the withdrawal from my balance and place it in a separate pending place? I don't get it, and I've never seen that at any casino I've ever played at.

Verdict: It's a good casino, but you're doing it wrong. 5/10

 

[Casino2014man]

I deposited £50 here a few days ago and just couldn't stop winning. I've made a withdrawal of £1000 yesterday, but gotta wait the pending period out.

Brief review of the site:

Cons
Serious lack of games to choose from. I'm honestly bored out of my mind with Starburst, TwinSpin, JATB etc. There's no CFTBL, Dead or Alive, Reel Steal, Excalibur (and countless others). The withdrawal process is daft; a 48-hour pending period is bad enough, but to not actually remove the withdrawal from my balance and then tell me I'm free to play on is just... stupid. I'm warned that if I play below my requested withdrawal amount, then said withdrawal will be cancelled.
This also means I can't take any of the host of bonuses that I've earned. Because if I do, I'll need to wager basically my entire balance (thus cancelling my withdrawal) just to complete the WR for whatever bonus I take. Why not remove the withdrawal from my balance and place it in a separate pending place? I don't get it, and I've never seen that at any casino I've ever played at.

Verdict: It's a good casino, but you're doing it wrong. 5/10

Betathome used to do this too.

Awful system.

 

[Valhalla]

It's just to tempt people to keep playing on, so they don't even have to go to another screen and click "cancel/reverse withdrawal".
It's worked in my favour because I initially withdrew* £460, then played on and withdrew* £600, and finally played on and I've withdrew* £1000.
Not going near the place again until that is processed.

*I use the word withdrew very liberally

 

[Jono777]

With the amount of 'competition' out there nowadays and from what I regularly read on here (IE what players want) - For a casino to be totally successful the 'Pending period' needs to become none existant!

Your 'cons' section has just totally put me off!

 

[spintee]

As I pointed out before, I tried using one of my bonus wins when had a pending withdraw and auto pop stating withdraw been reversed, Thats the trouble you have to wait to withdraws out before you take any, Alow the rep said you can withdraw why bonus in play but that is just plain crazy & pointless

Well done on your wins, i did see the screeines Yes they are lacking games but its good to have a play without constant errors

I deposited £50 here a few days ago and just couldn't stop winning. I've made a withdrawal of £1000 yesterday, but gotta wait the pending period out.

Brief review of the site:

Pros
The games all load perfectly, I've had no crashes or lag whatsoever (or funny balance activity, which is the norm for NetEnt lately). The site is really nice and well laid out, easy to find your way around. The amount of bonuses are near mind-boggling, and given I was betting £2 and £2.50 a spin, and the bonuses are "earned" though wagering, I quickly got up to level 35 and have countless bonuses to choose from now; free spins, free money, deposit match bonuses.
If you are the kind of player who likes bonuses, SpinGenie is definitely the site for you.

Cons
Serious lack of games to choose from. I'm honestly bored out of my mind with Starburst, TwinSpin, JATB etc. There's no CFTBL, Dead or Alive, Reel Steal, Excalibur (and countless others). The withdrawal process is daft; a 48-hour pending period is bad enough, but to not actually remove the withdrawal from my balance and then tell me I'm free to play on is just... stupid. I'm warned that if I play below my requested withdrawal amount, then said withdrawal will be cancelled.
This also means I can't take any of the host of bonuses that I've earned. Because if I do, I'll need to wager basically my entire balance (thus cancelling my withdrawal) just to complete the WR for whatever bonus I take. Why not remove the withdrawal from my balance and place it in a separate pending place? I don't get it, and I've never seen that at any casino I've ever played at.

Verdict: It's a good casino, but you're doing it wrong. 5/10

 

[Casino2014man]

Casinos do not seem to care.. Look again at 32red as an example there..

I guess the directors and owners look at the amount of extra income from lack of self control (which must be huge, I dread to think)

I wish there were some figures out there..

Meanwhile they line their pockets

 

[Valhalla]

Casinos do not seem to care.. Look again at 32red as an example there..

I guess the directors and owners look at the amount of extra income from lack of self control (which must be huge, I dread to think)

I wish there were some figures out there..

Meanwhile they line their pockets

Correct. 32Red's only reason for changing their withdrawal process was to earn more money from people reversing withdrawals.
They know it. You know it. And I know it. Although they'd never admit it

It's the only reason any casino has a pending period...

 

[Valhalla]

Little update

Paul from SpinGenie (and here) just personally phoned me there now to talk about the feedback I've given.
Was actually very respectful and understanding regarding the cons I've listed. They've only been going since September which is why there is a lack of games, and more will be added in time (as well as potentially developing their own games - interesting).
He also agreed that the withdrawal process is perhaps not the best system and will be looking into it, so that's good.
I was also offered a bonus added to my account for taking the time to speak to him. I refused the bonus of course but it's still very nice to be offered.
All in all a nice phone call, which I certainly wasn't expecting. It's good to actually get to give feedback 1-to-1 with a casino, instead of emailing back and forth to incompetent CS Reps who only ever reply with copy & paste nonsense.

Thanks Paul

Deserve at least a 6.5/10 now for such good Customer Care
(the games and withdrawals are still a sticking point for me, for now)

 

[Bear Group Rep]

Hi Valhalla,

Thanks for the valued feedback and for the chat earlier.

As discussed, we've only been going for a few months now so it's early days for us and we'll look to add more games soon.

Regarding the withdrawals process. As mentioned, you make some good points and I've provided your feedback to our Product teams as we are constantly reviewing our processes - thank you for your time and feedback.

Have a great day.

Spin Genie Support

I deposited £50 here a few days ago and just couldn't stop winning. I've made a withdrawal of £1000 yesterday, but gotta wait the pending period out.

Brief review of the site:

Pros
The games all load perfectly, I've had no crashes or lag whatsoever (or funny balance activity, which is the norm for NetEnt lately). The site is really nice and well laid out, easy to find your way around. The amount of bonuses are near mind-boggling, and given I was betting £2 and £2.50 a spin, and the bonuses are "earned" though wagering, I quickly got up to level 35 and have countless bonuses to choose from now; free spins, free money, deposit match bonuses.
If you are the kind of player who likes bonuses, SpinGenie is definitely the site for you.

Cons
Serious lack of games to choose from. I'm honestly bored out of my mind with Starburst, TwinSpin, JATB etc. There's no CFTBL, Dead or Alive, Reel Steal, Excalibur (and countless others). The withdrawal process is daft; a 48-hour pending period is bad enough, but to not actually remove the withdrawal from my balance and then tell me I'm free to play on is just... stupid. I'm warned that if I play below my requested withdrawal amount, then said withdrawal will be cancelled.
This also means I can't take any of the host of bonuses that I've earned. Because if I do, I'll need to wager basically my entire balance (thus cancelling my withdrawal) just to complete the WR for whatever bonus I take. Why not remove the withdrawal from my balance and place it in a separate pending place? I don't get it, and I've never seen that at any casino I've ever played at.

Verdict: It's a good casino, but you're doing it wrong. 5/10

 

[Bear Group Rep]

Many thanks for the kind words- we'll try and get to 7/10 with you soon

Little update

Paul from SpinGenie (and here) just personally phoned me there now to talk about the feedback I've given.
Was actually very respectful and understanding regarding the cons I've listed. They've only been going since September which is why there is a lack of games, and more will be added in time (as well as potentially developing their own games - interesting).
He also agreed that the withdrawal process is perhaps not the best system and will be looking into it, so that's good.
I was also offered a bonus added to my account for taking the time to speak to him. I refused the bonus of course but it's still very nice to be offered.
All in all a nice phone call, which I certainly wasn't expecting. It's good to actually get to give feedback 1-to-1 with a casino, instead of emailing back and forth to incompetent CS Reps who only ever reply with copy & paste nonsense.

Thanks Paul

Deserve at least a 6.5/10 now for such good Customer Care
(the games and withdrawals are still a sticking point for me, for now)

 

[spintee]

I nether did grab a name lol, But my phone call was more than polite, Number was withheld but can get around that one Not that it maters as I was expecting a call anyway,

Also did you see my other post ? There was more Qs I would like to of ask but nothing to do with site, About whats the involvement with gaming realms and there other sites?

QUOTE=Valhalla;675036]Little update

Paul from SpinGenie (and here) just personally phoned me there now to talk about the feedback I've given.
Was actually very respectful and understanding regarding the cons I've listed. They've only been going since September which is why there is a lack of games, and more will be added in time (as well as potentially developing their own games - interesting).
He also agreed that the withdrawal process is perhaps not the best system and will be looking into it, so that's good.
I was also offered a bonus added to my account for taking the time to speak to him. I refused the bonus of course but it's still very nice to be offered.
All in all a nice phone call, which I certainly wasn't expecting. It's good to actually get to give feedback 1-to-1 with a casino, instead of emailing back and forth to incompetent CS Reps who only ever reply with copy & paste nonsense.

Thanks Paul

Deserve at least a 6.5/10 now for such good Customer Care
(the games and withdrawals are still a sticking point for me, for now)[/QUOTE]

Hi Valhalla,

Thanks for the valued feedback and for the chat earlier.

As discussed, we've only been going for a few months now so it's early days for us and we'll look to add more games soon.

Regarding the withdrawals process. As mentioned, you make some good points and I've provided your feedback to our Product teams as we are constantly reviewing our processes - thank you for your time and feedback.

Have a great day.

Spin Genie Support

 

[spintee]

I also have to mention that the bonus game is crap, £10 max win but there is no way you can collect all that, And the poxy 5 or 10 free spins are useless,
I still rate 8/10 I would up that score if there more games and withdraw did not stay on balance, Please no one hold there breath as things do change but so far top notch

 

[Valhalla]

Many thanks for the kind words- we'll try and get to 7/10 with you soon

Bare in mind the 6.5/10 is not intended as an insulting rating from me, and is purely because of my personal preference; Almost ALL of my favourite NetEnt games are missing (and I really only like NetEnt and Microgaming). You have Flowers (yay), but as mentioned, no Dead or Alive, CFTBL, Excalibur, Pandora's box and loads of others.

I'll see how rapid my current withdrawal is, and certainly stick around in the hope the slots collection is bulked up a bit more in future.
The games themselves are rock solid; no stuttering, freezing, lagging etc. Bodes well for the foreseeable

 

[Bear Group Rep]

Hi Spintee,

Just to confirm that Spin Genie is a brand that is operated under the UK & Alderney licences of Bear Group Ltd. Currently Spin Genie is the standalone brand on this licence although we intend to add additional brands in the future.

Bear Group is part of the wider Gaming Realms PLC. The other brand you mentioned, however, is simply marketed by Gaming Realms yet is licenced under a different network (as you mentioned) so there is no connection at all from a licencing, compliance, wagering or software perspective between Spin Genie and the other brands you mentioned.

Hope this helps

Spin Genie Support

No, Unsure if the rep marked my account as ok, Well till you get to a certain withdraw amount than most will than ask, I can count on one hand how may times I have been ask for I.D in ten years, But as in U.K than I guess they can do some easy checks if need be, Worth go, Not a great deal of slots to chose from but every thing is hassle free, No error's / lags & any bonus is instantly credited,

Also an active rep here so puts you on ease abit knowing you are in safe hands, I do not really give much credit to casinos but I think this one is worth it,

One thing if they start changing wager requirements ect and start adding games only to get aload of errors than I eat my words.

I do not no how the whole operations work but I no gaming realms have castlejackpot that runs from the IPS network, & all there sites is constant errors, I have a funny feeling that CJ does do things different from the rest of the group as when I get messages from the sites I have signed up to from IPS than they all come at once to all the sites Im signed up to from them but nether one from castlejp? But even that group has now changed there wager from 25x to 35x wager, I have not played castlejp in a while due to they changed the Friday 100% bonus to 50%

 

[Valhalla]

25 minutes for document verification. That's great

Obviously, being Friday, my withdrawal (to debit card) will be elongated, which can't be helped or blamed on SpinGenie. But so far no problems at all

 

[spintee]

I see the advert on TV early hours in this morning, Must say its one of the better adds for casinos I have seen,

 

[Jono777]

I see the advert on TV early hours in this morning, Must say its one of the better adds for casinos I have seen,

Yeah I saw that too mate, not bad at all

For some reason I also feel kind of more 'reassured' when I see a casino advertise on TV.

 

[Valhalla]

£1,200 withdrawal from SpinGenie was in my account yesterday. I withdrew on Friday night so that's only 1 day when you take away the weekend.
That's extremely fast, well done chaps

 

[Bear Group Rep]

Good to hear - enjoy

£1,200 withdrawal from SpinGenie was in my account yesterday. I withdrew on Friday night so that's only 1 day when you take away the weekend.
That's extremely fast, well done chaps

 

[cncas123]

I spoke with Paul today, very helpful and definitely 9/10 at least. Its just a pity that other casino's dont seem to value the interaction with customers. This is a big plus for Spingenie in my book.

 

[Bear Group Rep]

Appreciate the comments, many thanks

I spoke with Paul today, very helpful and definitely 9/10 at least. Its just a pity that other casino's dont seem to value the interaction with customers. This is a big plus for Spingenie in my book.

 

[spintee]

Appreciate the comments, many thanks

The sites running slow and also the first game I went on to was errors, I say this as I made a small deposit of 10 and got 5 bonus and was just about to run out of juice than got a 45 win,

which I most great full of as keep me playing, I have has 53 quid of deposits today across sites, and £10 comp and a £50 win from a torney,
Out of all that playing max 30p spin except from the win I just got which is min 50p than I only had one bonus round on piggy riches for a £6 win, Unbelievable and was down to my last few squids before the 45 drooped in, Is my luck changing? You bet its NOT but abit of extra play

 

[Valhalla]

The only reason I haven't made any more deposits yet is the lack of game choice.
The site is very nice and the CS is great, there's just nothing at SpinGenie that I can't find at, for example, BetSpin or Slotty Vegas. But both of those establishments offer practically instant withdrawals, which is a big draw. As well as Supercharged winnings at Slotty, and wagering-free free spins at BetSpin.

Certainly won't close my account, and will return to play properly. Just not right now. On the back burner though

 

[Bear Group Rep]

Thanks for the continued feedback, as always all feedback and suggestions are forwarded to the Product team.

The only reason I haven't made any more deposits yet is the lack of game choice.
The site is very nice and the CS is great, there's just nothing at SpinGenie that I can't find at, for example, BetSpin or Slotty Vegas. But both of those establishments offer practically instant withdrawals, which is a big draw. As well as Supercharged winnings at Slotty, and wagering-free free spins at BetSpin.

Certainly won't close my account, and will return to play properly. Just not right now. On the back burner though

 

[spintee]

wrong casino I think lolo

Edited

 

[Bear Group Rep]

Thanks Spintee,

That specific error would be displayed by the slot provider themselves, rather than our own platform, but I've passed it on to our techies for their info and comments.

Hope your luck changes soon

Spin Genie Rep

The sites running slow and also the first game I went on to was errors, I say this as I made a small deposit of 10 and got 5 bonus and was just about to run out of juice than got a 45 win,

which I most great full of as keep me playing, I have has 53 quid of deposits today across sites, and £10 comp and a £50 win from a torney,
Out of all that playing max 30p spin except from the win I just got which is min 50p than I only had one bonus round on piggy riches for a £6 win, Unbelievable and was down to my last few squids before the 45 drooped in, Is my luck changing? You bet its NOT but abit of extra play

View attachment 53340

 

[spintee]

Thanks Spintee,

That specific error would be displayed by the slot provider themselves, rather than our own platform, but I've passed it on to our techies for their info and comments.

Hope your luck changes soon

Spin Genie Rep

As I pointed out a while ago above, The site was on snail move, Nothing to do with my side, I do no that games provider if spinning for certain amount of time than does cut out, Been playing for years on them slots, So site must been running slow, I have actually not played for abit in last hour due to the slowness, But agin it dos happen across the best of sites,

My luck is not going to change in a hurry, All my life I have had bad luck & not just with gambling, One of them things in life, At least I can say I had a crazy life You only live once