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spingenie bonus bar

Discussion in 'Online Casinos' started by spintee, Feb 20, 2015.

    Feb 20, 2015
  1. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I have just logged in to this casino and it looks like they have had a revamp, The bonus bar has now been changed and has been reset, I do not think this is fair, Any body else in the same boat?
     
    1 person likes this.
  2. Feb 20, 2015
  3. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Hi Spintee

    Thankyou for providing valued feedback, I did try and call you a couple of times.

    We've given 'Spin Genie' a brand new makeover. Based on customer feedback we've now added new levels, adventures and bonus games to Spin's 'Quest', as previously many users were stuck on the highest level with nowhere else to go.

    We took the decision to ensure that everyone has a fair chance to collect all bonuses across all levels and we have reset everyone back to the first level so nobody misses out. Had we left everyone at their previous levels then they may not have had the chance to claim any of the new bonuses - I hope this sounds fair to you.

    Remember, you can simply advance through the new levels by spinning slots to get XP. Your new levels and XP progress are now clearly displayed on your homepage, towards the top of your page.

    Should you require any further help then please don't hesitate to contact us, our email address is This email is not visible to you.

    Have a great weekend!

    Regards

    Spin Genie Support
     
    3 people like this.
  4. Feb 20, 2015
  5. BoomUp

    BoomUp Full Member

    Occupation:
    winning
    Location:
    Germany
    should you add all netent games this site could be a winner
     
    3 people like this.
  6. Feb 20, 2015
  7. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thanks for that, Would of thought an email would of been in order to keep us up to date,

    My phone is of at the moment, I cannot see my details but I always put correct details in, so should end with 1137

    A couple of things, The bonus world does not load up when using chrome, Its ok on Opera but get errors

    spingenie bonus bar: spin.JPG,Feb 20, 2015

    spingenie bonus bar: spin2.JPG,Feb 20, 2015
     
  8. Feb 20, 2015
  9. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Hi Spintee,

    Thanks for sending the screenshots, sorry to see you are having a few problems. I'm happy to call you at a convenient time to help you with these issues.

    Have you cleared your cache and cookies? Sorry I know that sounds like a standard reply but it may help with this issue.

    Is there a convenient time today, over the weekend or next week for you to receive a call?

    Regards

    Spin Genie Support
     
  10. Feb 20, 2015
  11. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Thats my phone on now, Any time is good
     
  12. Feb 20, 2015
  13. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Hi Spintee,

    Great to speak to you on the telephone.

    I'm pleased that we were able to rectify this issue and that clearing your cache and cookies did the trick.

    Thanks again for your time and we hope you enjoy playing Spin Genie.

    Spin Genie Support
     
    1 person likes this.
  14. Feb 20, 2015
  15. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Thanks for the kind words BoomUp.

    We are adding new games all the time :)

    Have a great weekend.

    Spin Genie Support
     
  16. Feb 21, 2015
  17. Mosse

    Mosse Experienced Member

    Occupation:
    government
    Location:
    finnlandia
    Is this casino and all its bonuses only available in uk? or can anyone play there and get bonuses also?
     
  18. Feb 21, 2015
  19. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Hi Mosse,

    Thanks for contacting us.

    Spin Genie is only accepting UK players at this time.

    Regards

    Spin Genie Support
     
  20. Feb 21, 2015
  21. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    There is a 100% bonus today as well as weekend reel rush tourney, Double check your inbox on the site,

    Reasonable wager as well
     
  22. Feb 21, 2015
  23. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Didn't realise Spin Genie had CM rep - Good Stuff! - @Spin genie - Sent Pm - Cheers:thumbsup:
     
    1 person likes this.
  24. Feb 21, 2015
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I have had a few small deposits and every thing runs smooth, Im yet to see any lag or errors, Unlike my normal haunts where constant struggle to get a few spins, & a rep on here makes things even better,

    I can also confirm he did ring and had a few minutes chat, Great stuff, Just hope some more games come sooner than later, But I would prefer a good running site than trying to go over board and getting bad play,
     
    1 person likes this.
  26. Feb 21, 2015
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Right Some feed back on the site,

    I will start with £10 deposit on the site this morning, My 100% bonus went on instantly and comes with a 30x B wager, I played for a good amount of time before I had a clean up and put some dinner on, had dinner and some more games before I was picked up to price up some work,

    Came back and managed the wager with about £40 left, I think I took out £30 to test the withdraw process, But as I mentioned in another thread the withdraw still stays on balance,

    (Email) You can continue to play with your current balance until your withdrawal is processed but please note that if your balance falls below the required amount to process your withdrawal request, it will be automatically cancelled
    So I took 5 free spins what I had built up on my bonus bar and won 25p I went to see what would happen if I try using the 25p and you guessed it, Automatic pop up telling me that my withdraw has been auto reversed :(

    At this point the 25p had now a wager of £7.50 attached to it, (rep can you confirm if you can withdraw while bonus is active?) If not than this is a flaw, As you will have to wait until withdraw is processed before you take any think on the bonus bar as will eat in to your cash,

    I was lucky as built my balance up some more, Going to withdraw again now to test but will not be able to use any of my bonuses until its out, as cash balance gets used first,

    Other than that I not had one error or lag, I honestly can not remember the last time I had a hassle free game, Fells like I have grone a few of my natural colour hair back today :)
     
  28. Feb 21, 2015
  29. Mabby2000

    Mabby2000 Experienced Member

    Occupation:
    Warehouse person
    Location:
    Uk
    I had a look at spin genie, looks good.
    Just registered, will deposit soon to give this site a try.
    Cheers.
     
    1 person likes this.
  30. Feb 22, 2015
  31. Bear Group Rep

    Bear Group Rep Dormant account

    Occupation:
    Director
    Location:
    Guernsey
    Thanks Spintee for the further valued feedback, we always ensure the Product Development teams have access to feedback such as this.

    Glad you are enjoying the games & yes you can withdraw when you have an active bonus although you would forfeit those bonus funds at that point.

    Regards

    Spin Genie Support

     
    1 person likes this.
  32. Feb 23, 2015
  33. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Just received message & email stating withdraw been processed, took out 9;40pm Sat and out 2;30pm Mon, I update when hits my bank
     
    1 person likes this.
  34. Feb 25, 2015
  35. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    The cash hit my bank yesterday, So day after was processed :thumbsup:
     
    2 people like this.
  36. Feb 25, 2015
  37. Mabby2000

    Mabby2000 Experienced Member

    Occupation:
    Warehouse person
    Location:
    Uk
    Did you send in id's prior to withdrawl ?
     
  38. Feb 25, 2015
  39. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    No, Unsure if the rep marked my account as ok, Well till you get to a certain withdraw amount than most will than ask, I can count on one hand how may times I have been ask for I.D in ten years, But as in U.K than I guess they can do some easy checks if need be, Worth go, Not a great deal of slots to chose from but every thing is hassle free, No error's / lags & any bonus is instantly credited,

    Also an active rep here so puts you on ease abit knowing you are in safe hands, I do not really give much credit to casinos but I think this one is worth it,

    One thing if they start changing wager requirements ect and start adding games only to get aload of errors than I eat my words.

    I do not no how the whole operations work but I no gaming realms have castlejackpot that runs from the IPS network, & all there sites is constant errors, I have a funny feeling that CJ does do things different from the rest of the group as when I get messages from the sites I have signed up to from IPS than they all come at once to all the sites Im signed up to from them but nether one from castlejp? But even that group has now changed there wager from 25x to 35x wager, I have not played castlejp in a while due to they changed the Friday 100% bonus to 50%
     

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