ladyhawke
On a Break
- Joined
- Sep 23, 2016
- Location
- Here, There, Everywhere.
What has happened to SM?
Their site 'upgrades' are more like customer 'downgrades' in that they don't appear to be particularly user-friendly.
1: When selecting the HELP tab, you are then taken to a FAQ page, and if you can't get the answer from there, you can then choose to speak to a support.
Who never seem to be there, as there is always a "Back later today' sign under the support agents, who always seem to be Katya, Michael and Michalina. And yes, I am aware that support is not 24x7. I am referring to the hours when they are meant to be available.
2: They have messed up some of the games due to 'improvements', e.g. Jack O'Lantern (Red Rake) now has this absurd huge black blob with green flashes that obscures at least two columns when the game is considering dropping in the third - or more - bonus symbol. Don't know about anyone else, but I like to see what is happening on all the reels, not have them hidden behind this giant black blob.
And don't get me started on QuickSpin or iSoftbet. During the base games, the reels now spin oh...........so............slow. Just on these two providers, not on any others.
3: And again on QuickSpin & iSoftbet, if waiting for the third bonus symbol to drop...or even not...then you might as well go fly a kite, as it takes even longer than normal spins. Pearl of the Orient (iSoftbet) and Eastern Emeralds (Quickspin) are just two examples.
And there is no way to end the agony of waiting. You just have to wait....and wait...and wait. Or go fly a kite.
4: And the worst of all, it really looks as if Australia is being kicked into touch. Red Rake (my favourite provider) has gone, and the number of available slots is slowly but surely being reduced.
And don't be fooled by the apparent number of games available, as many of those included will give the dreaded 'IP blocked' message if we have the temerity to try to play, e.g. Fat Santa (Push) and all the Spinomenal games. So the number of available slots is not even accurate. Very misleading, SM.
Perhaps it really is time to start reading - and understanding - that writing on the wall.
Their site 'upgrades' are more like customer 'downgrades' in that they don't appear to be particularly user-friendly.
1: When selecting the HELP tab, you are then taken to a FAQ page, and if you can't get the answer from there, you can then choose to speak to a support.
Who never seem to be there, as there is always a "Back later today' sign under the support agents, who always seem to be Katya, Michael and Michalina. And yes, I am aware that support is not 24x7. I am referring to the hours when they are meant to be available.
2: They have messed up some of the games due to 'improvements', e.g. Jack O'Lantern (Red Rake) now has this absurd huge black blob with green flashes that obscures at least two columns when the game is considering dropping in the third - or more - bonus symbol. Don't know about anyone else, but I like to see what is happening on all the reels, not have them hidden behind this giant black blob.
And don't get me started on QuickSpin or iSoftbet. During the base games, the reels now spin oh...........so............slow. Just on these two providers, not on any others.
3: And again on QuickSpin & iSoftbet, if waiting for the third bonus symbol to drop...or even not...then you might as well go fly a kite, as it takes even longer than normal spins. Pearl of the Orient (iSoftbet) and Eastern Emeralds (Quickspin) are just two examples.
And there is no way to end the agony of waiting. You just have to wait....and wait...and wait. Or go fly a kite.
4: And the worst of all, it really looks as if Australia is being kicked into touch. Red Rake (my favourite provider) has gone, and the number of available slots is slowly but surely being reduced.
And don't be fooled by the apparent number of games available, as many of those included will give the dreaded 'IP blocked' message if we have the temerity to try to play, e.g. Fat Santa (Push) and all the Spinomenal games. So the number of available slots is not even accurate. Very misleading, SM.
Perhaps it really is time to start reading - and understanding - that writing on the wall.