Slots Magic - Bonus Changes

well until that becomes a reality we can't speculate but if it worries you just unsubscribe as i suggested in a previous post , then you wont have any issues with a shared database
and if i remember correctly , Bryan actually said something to the effect , don't SE unless you have a gambling problem just unsubscribe
i may be wrong but i think you left out the last part

But your missing the point. Support didnt give that option, the ONLY option they gave, on numerous occasions, was to use responsible gaming options. Nothing else. What about people who want to close acvounts, who dont use forums, and do self exclude for say 5 years, then possibly next year find they cant gamble online anywhere because of the advice you gave?

Regardless of that, you should be able to close your account. I dont know of a single casino, apart from yours, who dont allow you to. Your support said it was due to your license that customers arent allowed to close, only self exclude, i would love to see that part of it.
 
Be careful with Bonuses!
It is  crucial  that you understand and agree to the terms and conditions of any bonus that you accept. Most of the complaints that come through our arbitration service are bonus related; it would be safe to say that there are tens of thousands of players who have never complained because they realized after the fact that they did not understand or had never read the terms. Nothing in a casino is free – so whenever you see “free” being used, there are stipulations. It is important for you to understand that.

Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!
Krystal - you've evaded my point time and time again:

Can you please advise why (in clear breach of advertising guidelines) you choose to state a WR based only on a tiny minority of your available slots that is not reflective therefore of the true wagering requirement for the average player, without specifying that ONLY can a bonus WR can be completed at that multiple on 4 or 5 games?
 
it works though, i read their terms and it says you can specify for how long you want yourself excluded

i sent them a mail with 90 years and luckily only had to do it once. props when its due all i had is to selfexclude one of my accounts and all other accounts on their platform became unplayable for me.

but how is this even legal

saying wagering is 30x or whatever but if there is not a single slot that contributes 100% thats just a scam no other way around it?

Their next T&C update... give or take 2 months from now.

Fantastic news for our players ! Bonus wagering was lowered to 1x !!
Slots contribute 100%
*All slots contribute 1%
*Some slots dont contribute at all
*Slots that contribute anything are chosen at random and change every 24 hours.
*At all times at least 80% of our current slots selection is going to be unplayable with bonuses. That is also random and it changes every 12 hours.
*Playing slots that are not allowed is not allowed and it will allow us to take away your monies.
*You can find all about our current selection of "slots that are not playable with bonus money" by contacting our friendly support, via mail only.
*It might take us up to 36 working hours to reply to your mail

That is gold mate :)

I honestly have no idea why anyone gives this outfit a dime of their cash. In a very limited sense I feel a bit sorry for the person who is responsible for coming here and representing the casino and trying to convince us that 22 x £1 spins on starburst for the bargain price of £21 is an insanely good deal that you'd be nuts to turn down.... obviously.

Anyone who vouches for this casino instantly raises red flags for me. I consider them non player friendly with their dubious terms and conditions.
 
Thanks for your input

Our aim is never to confuse and for players to have at their fingertips all knowledge about a bonus and it's conditions. Our bonus terms have been written the way they are for a long time.
The only change we made was non GVG games from 60% to 50%. The structure of our bonus policy did not change.

However , having said the above , we take all feedback on board and always try to make improvements where we can so during this week we will change slightly the structure of the terms




Krystal - you've evaded my point time and time again:

Can you please advise why (in clear breach of advertising guidelines) you choose to state a WR based only on a tiny minority of your available slots that is not reflective therefore of the true wagering requirement for the average player, without specifying that ONLY can a bonus WR can be completed at that multiple on 4 or 5 games?
 
About your interaction with Support , if you read what they sent you about the Responsible Gaming options there is not only self exclusion, there is cooling off and temporary suspension which effect only the account and Brand you take the action on.

And regarding your comment 'What about people who want to close accounts, who don't use forums, and do self exclude for say 5 years, then possibly next year find they cant gamble online anywhere because of the advice you gave?'

It's clear that Self Exclusion is not for you, however if you go through the process you will see that on each step of the way we are very clear of what this action is, and what it means. If the mail we sent is read correctly, and the information during the process is read correctly, we do not believe there can be any confusion of what going through this process means,and the subsequent effect of such actions.
When the UKGC will make available their online SE process we will of course update our process to make it clear to the player what the new consequences are.

Regarding 'close account'. Regardless of whether we are the only casino with no close option we've made our position clear on it.
I'm sorry you disagree.



But your missing the point. Support didnt give that option, the ONLY option they gave, on numerous occasions, was to use responsible gaming options. Nothing else. What about people who want to close acvounts, who dont use forums, and do self exclude for say 5 years, then possibly next year find they cant gamble online anywhere because of the advice you gave?

Regardless of that, you should be able to close your account. I dont know of a single casino, apart from yours, who dont allow you to. Your support said it was due to your license that customers arent allowed to close, only self exclude, i would love to see that part of it.
 
If someone is having problems controlling their gambling but they do not want to self exclude on the license, there are clear options in the Player Limitation section.
Can take a break for various time frames up until 6 months which will effect only that account.

Player Limitation/Self Exclusion options are specifically there for people who cannot control their gambling.
If someone just does not want to use the service again (not connected to gambling issues) simply unsubscribe and forget about the account.




It does, closing account is a big, majestic advantage for people who cant control their gambling.

as for your second point i agree with you. Most gamblers, especially compulsive ones, just tend to forget they have accounts and just decide not to login anymore.

i really appreciate you took some of your time to offer an explanation but i dont think you can sell this one to anyone really. Seriously saying we dont think closing accounts benefit to anyone is as ridiculous as it sounds.
Sure it doesnt benefit you guys but at least dont try to sell it to us as something thats good or beneficial for players too because that way it looks like you think you are talking to kindergarten population here so any explanation you give is good enough :eek2: :D
 
About your interaction with Support , if you read what they sent you about the Responsible Gaming options there is not only self exclusion, there is cooling off and temporary suspension which effect only the account and Brand you take the action on.

This is a quote from live chat

Mari at 22:49, Jun 22:
as per our licenses , in any reason you want to close your account , you need to use the self exclusion option

That is pretty clear that support tell you to self exclude, it may be that that agent wasn't correct, but doesn't change what was said, and the consequences that may occur will still follow.

Can you tell me exactly what it says in your license that forbids you to close an account? The UKGC seem to think there is nothing stopping you closing accounts. They also say you should not be telling customers who do not have a gambling problem to use responsible gaming options for an account closure.
 
Problem Resolved

I'm reporting that the rep helped solve the problem I mentioned earlier.
The problem: I was unaware of the proper playthrough of the bonus because of (imo) poorly written terms.

The rep arranged a full refund. :) thx Krystal
 

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