Virgin games/hacking

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
As some maybe aware my virgin account was hacked last week.
It's been on the news this morning for all virgin media customers to change there passwords.
I attempted to log in ten minutes ago, they blocked my password.
So I've successfully changed it (again) I only wanted to pay the daily free game, but found a cash balance of £29.50 and 52 VP that I never had.
I did complain to them and ask why it took them days to inform me my account was hacked, they got back to me last week just basically apologising, no goodwill or anything so I left it at that.
Now I'm curious as to where the balance and VP points have came from, I've not been informed I was given anything free :-/
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
As some maybe aware my virgin account was hacked last week.
It's been on the news this morning for all virgin media customers to change there passwords.
I attempted to log in ten minutes ago, they blocked my password.
So I've successfully changed it (again) I only wanted to pay the daily free game, but found a cash balance of £29.50 and 52 VP that I never had.
I did complain to them and ask why it took them days to inform me my account was hacked, they got back to me last week just basically apologising, no goodwill or anything so I left it at that.
Now I'm curious as to where the balance and VP points have came from, I've not been informed I was given anything free :-/

Must look at mine too then lol.
Haven't played there in ages but maybe I have some mystery balance and VP too. :D
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I've been hacked again.
Some scum bag has been playing on my account since the 22nd. Hundreds spent using netteller. I've just cancelled a £300 withdrawal the person tried to make on my account.
So now my balance is £329.50p
Going to ring virgin now.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
I am not happy I am a Virgin games user new nothing of this why haven't they sent an email or put a message on the home page, why does it have to be casinomeister where you find this out?
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I am not happy I am a Virgin games user new nothing of this why haven't they sent an email or put a message on the home page, why does it have to be casinomeister where you find this out?
Over a grands been used on my account ill put a picture up later after I sort this mess out.
Tempted to just attempt to withdraw the bastards 300 I reversed
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I am not happy I am a Virgin games user new nothing of this why haven't they sent an email or put a message on the home page, why does it have to be casinomeister where you find this out?
They knew of the attack a long time ago, look at my first post about it. They knew a week before I even posted that mate
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
As some maybe aware my virgin account was hacked last week.
It's been on the news this morning for all virgin media customers to change there passwords.
I attempted to log in ten minutes ago, they blocked my password.
So I've successfully changed it (again) I only wanted to pay the daily free game, but found a cash balance of £29.50 and 52 VP that I never had.
I did complain to them and ask why it took them days to inform me my account was hacked, they got back to me last week just basically apologising, no goodwill or anything so I left it at that.
Now I'm curious as to where the balance and VP points have came from, I've not been informed I was given anything free :-/

Virgin & Starspins often drop bonus money in can be £25 without a message so it could be that is what happened.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Virgin & Starspins often drop bonus money in can be £25 without a message so it could be that is what happened.
I don't use netteller and thousands been in and out of my acc mate on phone to virgin now
 

interlog

Meister Member
webmeister
PABnonaccred
MM
Joined
Mar 29, 2015
Location
London
My account is still ok. Had a £150 bonus drop in the other day out of the blue so they do give out freebies from time to time
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
I've been hacked again.
Some scum bag has been playing on my account since the 22nd. Hundreds spent using netteller. I've just cancelled a £300 withdrawal the person tried to make on my account.
So now my balance is £329.50p
Going to ring virgin now.

WoW that is serious mate...
Why would a hacker use third party accounts to play...I assume they fund the account with hacked Neteller and Skrill accounts then also? :eek:
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
It's been hacked. Using a card from a bank I don't have a account with and also neteller which I don't use.
They told me to track the cards myself and investigate myself, they provided ip addresses for doing that, but I'm terrible with tech stuff.
However they let me keep the £300 I reversed and also the mystery balance of £29.50
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
Report it to the police as effectively what they are doing is fraud - their e-crimes unit will be able to identify them from the ip address.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
Not quite understand how this scam works they deposit money into an account and hope to win a big amount then withdraw?

Surely they would wait for someone to play then withdraw when they got a high balance.

Maybe it's teen hackers just having some gambling fun all a bit weird though.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Not quite understand how this scam works they deposit money into an account and hope to win a big amount then withdraw?

Surely they would wait for someone to play then withdraw when they got a high balance.

Maybe it's teen hackers just having some gambling fun all a bit weird though.
I'll post the screenshot of the transactions shortly, apparently the hackers access people's passwords via a 3rd party on the dark web. And use trial and error to access accounts. Turned out ok for me as the £300 the hacker tried to withdrawal I reversed and was allowed to keep, so I'll have a nice slot session tonight at there expense. Hopefully a 4 figure cashout.
I've set new memorable words and passwords etc, also placed a block on any deposits or withdrawals on my account.
 

MaltesePlayer

Experienced Member
Joined
Jun 21, 2017
Location
Neverland
It's been hacked. Using a card from a bank I don't have a account with and also neteller which I don't use.
They told me to track the cards myself and investigate myself, they provided ip addresses for doing that, but I'm terrible with tech stuff.
However they let me keep the £300 I reversed and also the mystery balance of £29.50

I wouldn't use the funds that were left in the account as that's tantamount to being seen as an accomplice to Fraud. I would seriously ask them to forfeit it so that you're on the safe side of the law.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
I wouldn't use the funds that were left in the account as that's tantamount to being seen as an accomplice to Fraud. I would seriously ask them to forfeit it so that you're on the safe side of the law.

or ask them to confirm in writing that the money is yours to keep.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What is particularly worrying is that even when the player changes their password, their account is hacked again, and quite easily. Coupled with the lack of information from the operator, how can players know what to do to keep their accounts safe.

Even if players can keep what they find left behind once they get their accounts back from the hacker, the problem remains that the account is forever tainted, and it's possible that one day the rightful owner of the funds put through the account will want them back. The bank will be obliged to refund victims of fraud, and the banks may then try to retrieve this money. This could lead to Virgin Games having to give back the money they have allowed the hacker to withdraw, and also the money they have allowed victim players to keep. This might tempt them to reverse their goodwill towards these victims in an effort to retrieve some of this money.

These operators should be doing more to prevent this. It shouldn't be possible to fund an account with someone else's card or Neteller account, yet checks are only made on funding ownership when significant withdrawals are made, they are not made when the money goes in, yet it should be a simple matter to verify that the funding source is registered to the same person as the casino account.

Rather than do their legwork for them, accept the information they have sent with good grace, and close the account making it absolutely clear that it is NOT "self exclusion". If the player is not out of pocket, they have no need to fund the investigation themselves simply so that they can repair the damage and continue losing their own money at Virgin games.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Was told by a security manager the funds are mine. All calls are recorded I trust so I should be ok.
Strange thing is the netteller account is still open on my virgin account. Trying to remove it as I've never even had a neteller account, might try a deposit with it lol, only kidding.
 
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