- Joined
- Jun 5, 2006
- Location
- Edmonton Canada
I have an account with Sloto but haven't really played there for quite a while. Today I got the below letter in my snail mail - I thought it was nice of them to think of me considering I hadn't played there for awhile. I thought I'd take a break from working and play the freebie, but when I went to claim it, I was denied.
I went to chat and this is what I was told.
Anyhow I thought maybe I hadn't seen something on the mail and took a closer look, but I didn't see anything about it being a 'Welcome back but only if you've deposited recently' so I thought I'd see what you guys think. Honestly it's not that big of a deal, it was a free $10 chip that I wouldn't have been able to make playthrough on anyhow probably, but I still find myself annoyed by it.
I went to chat and this is what I was told.
Please wait for a site operator to respond.
You are now chatting with 'Tameka'
Tameka: Welcome to our live chat service. My name is Tameka; how may I assist you today?
Me: Hi, I received a snail mail today with a welcome back coupon code
Me: when I tried to claim it, I couldn't
Me: FREE10SUMMER is the code
Tameka: I can certainly assist you with that; before we proceed can you please verify your full name?
Me: Sure it's -----------
Tameka: Thank you very much Cindy.
Me: you're so welcome. ;-)
Tameka: As you have not deposited recently, you are unable to redeem that coupon.
Tameka: You would have had to make a deposit within the last 180 days to be eligible to redeem that coupon.
Me: huh funny because the snail mail says it's because I haven't been in that's why they sent it to me
Tameka: You would have had to make a deposit within the last 180 days to be eligible to redeem that coupon.
Tameka: Would you like me to redeem a deposit coupon for you at this time?
Me: ok not a big deal, but it's a little annoying to have it sent to me
Me: no thanks I don't use deposit bonuses at all
Tameka: Is there anything else I can assist you with at this time?
Me: nope thanks that's it
Tameka: It was my pleasure assisting you. Have a great day.
Chat session has been terminated by the site operator.
You are not currently in a chat session.
Anyhow I thought maybe I hadn't seen something on the mail and took a closer look, but I didn't see anything about it being a 'Welcome back but only if you've deposited recently' so I thought I'd see what you guys think. Honestly it's not that big of a deal, it was a free $10 chip that I wouldn't have been able to make playthrough on anyhow probably, but I still find myself annoyed by it.