- Joined
- Jan 10, 2009
- Location
- Cottbus/Germany
Hi everyone,
I played at "SlotsMadness" casino on their 35$ free signup offer. I made the 40x playthrough, with still 150$ in my account left (the max. withdraw)
Then I searched for some info on them, before I was going to make the required 25$ deposit. I searched google and here, but couldnt find a lot of information. So, I went to live chat and as they seemed pretty informed and professional, I made my deposit and sended in my docs.
Now, about a day after sending in my docs, i get confimation and an email saying that I would be able to withdraw in the future.
So, I withdrew the 175$. And:
suprise suprise, it was denied after only a couple of hours. Reasoning was that their "fraud department" has not accepted my docs.
Since then I have contacted them via email asking to resolve the issue. I have also askes for what particular problem there was with my documents (a German ID and proof of adress) as I use them at every other place too and I have never had problems.
They dont answer to that.
SO BE CAREFUL WITH SLOTSMADNESS.
I am not sure, if what they are doing is not just another trick on stalling payments.
Maybe I will take it to that new "Central Dispute" system from RTG.
Do you guys maybe have some ideas on what to do, or where to get help?
I mean its only 175USD, but still, I hate casinos who are doing things like that and I dont wann just give up like they want me to.
I played at "SlotsMadness" casino on their 35$ free signup offer. I made the 40x playthrough, with still 150$ in my account left (the max. withdraw)
Then I searched for some info on them, before I was going to make the required 25$ deposit. I searched google and here, but couldnt find a lot of information. So, I went to live chat and as they seemed pretty informed and professional, I made my deposit and sended in my docs.
Now, about a day after sending in my docs, i get confimation and an email saying that I would be able to withdraw in the future.
So, I withdrew the 175$. And:
suprise suprise, it was denied after only a couple of hours. Reasoning was that their "fraud department" has not accepted my docs.
Since then I have contacted them via email asking to resolve the issue. I have also askes for what particular problem there was with my documents (a German ID and proof of adress) as I use them at every other place too and I have never had problems.
They dont answer to that.
SO BE CAREFUL WITH SLOTSMADNESS.
I am not sure, if what they are doing is not just another trick on stalling payments.
Maybe I will take it to that new "Central Dispute" system from RTG.
Do you guys maybe have some ideas on what to do, or where to get help?
I mean its only 175USD, but still, I hate casinos who are doing things like that and I dont wann just give up like they want me to.